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Debra W Bouey | Forum Activity | Posted: Tue, Jan 19 2010 1:51 PM | Locked

Crashed 3 times during the course of bulk tagging several groups of resources this morning.

  • Crashed even after reboots, always when bulk tagging
  • Nothing open but L4b4 when crashes occurred
  • Did not always crash during same sessions of bulk tagging.
  • Only docked full screen Collection and Library tabs open at time of crashes
  • Largest bulk tagging group was a single set of all the BAR Periodicals (first), other two crashes occurred during the course of bulk tagging various TJL groups as well

Screen capture, second intermittent crash:

Lenovo P72: Intel 8th Gen i7-8750H 6-core, 32GB RAM, 2TB HDD + 1TB Sata SSD, 17.3" FHD 1920x1080, NVIDIA Quadro P600 4GB, Win 10 Pro

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Todd Phillips | Forum Activity | Replied: Tue, Jan 19 2010 2:22 PM | Locked

DWBouey:
Crashed 3 times during the course of bulk tagging several groups of resources this morning.

You should post a log file when it happens. Here's how: http://wiki.logos.com/Diagnostic_Logging

I also just had a crash during tagging in 4.0b b4, except I was doing it one resource at a time.

Here's my log: 8524.Logos4.zip

The error is: System.IO.IOException: The process cannot access the file because it is being used by another process.

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

Posts 294
Debra W Bouey | Forum Activity | Replied: Tue, Jan 19 2010 2:51 PM | Locked

Todd Phillips:

DWBouey:
Crashed 3 times during the course of bulk tagging several groups of resources this morning.

You should post a log file when it happens. Here's how: http://wiki.logos.com/Diagnostic_Logging

I also just had a crash during tagging in 4.0b b4, except I was doing it one resource at a time.

Here's my log: 8524.Logos4.zip

Thank you, Todd. I started logging continually with the betas. Saved log file after third crash, should have saved logs after each crash before reboot/reopening L4. Based on following, I probably don't need to archive and post it, unless Bradley needs it.

Todd Phillips:

The error is: System.IO.IOException: The process cannot access the file because it is being used by another process.

Perhaps L4 counts the view in the docked Collections tab as accessing the specific TJL resources working at time of crashes? First collection up for me is always a numerically named collection where I temporarily place newly purchased resources until I can assign them tags ... so any of the volume 12 TLJ resources would have been in that first collection and showing in the view pane.

 

Lenovo P72: Intel 8th Gen i7-8750H 6-core, 32GB RAM, 2TB HDD + 1TB Sata SSD, 17.3" FHD 1920x1080, NVIDIA Quadro P600 4GB, Win 10 Pro

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Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Jan 19 2010 3:57 PM | Locked

DWBouey:

Based on following, I probably don't need to archive and post it, unless Bradley needs it.

Please post it, so I can see if it's the same crash or not.

Posts 5613
Todd Phillips | Forum Activity | Replied: Tue, Jan 19 2010 4:41 PM | Locked

I had another crash whilst in the Library...this time I was rating a resource (instead of tagging it), and this time it is in beta 5.  Same error as before though:

2705.Logos4.zip

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

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Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Jan 19 2010 5:17 PM | Locked

Todd Phillips:

Same error as before though

Yes; this looks like the same problem. I think we can address it in Beta 6.

Posts 294
Debra W Bouey | Forum Activity | Replied: Tue, Jan 19 2010 5:45 PM | Locked

Bradley Grainger:

DWBouey:

Based on following, I probably don't need to archive and post it, unless Bradley needs it.

Please post it, so I can see if it's the same crash or not.

Here's the a clip from the section of the log file following the 3rd (post reboot) crash along with the complete log file upload from whence it came (error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file). At first, I just thought it was something unique to my laptop/system, so I didn't pay too much attention to it ... 'til the post-reboot third crash. Didn't pull the log and rename it 'til then.

 

Lenovo P72: Intel 8th Gen i7-8750H 6-core, 32GB RAM, 2TB HDD + 1TB Sata SSD, 17.3" FHD 1920x1080, NVIDIA Quadro P600 4GB, Win 10 Pro

Posts 5613
Todd Phillips | Forum Activity | Replied: Tue, Jan 19 2010 5:52 PM | Locked

DWBouey:
(error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file).

Yeah my log file was so large it gave an error too.  It was fine when I compressed it in a zip file.

 

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

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Bradley Grainger (Faithlife) | Forum Activity | Replied: Tue, Jan 19 2010 6:42 PM | Locked

DWBouey:

Here's the a clip from the section of the log file following the 3rd (post reboot) crash along with the complete log file upload from whence it came (error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file). 

This looks like exactly the same error; posting the whole (large) log file won't be necessary.

Posts 294
Debra W Bouey | Forum Activity | Replied: Tue, Jan 19 2010 7:03 PM | Locked

Todd Phillips:

DWBouey:
(error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file).

Yeah my log file was so large it gave an error too.  It was fine when I compressed it in a zip file.

Thank you for the heads up, Todd!

Lenovo P72: Intel 8th Gen i7-8750H 6-core, 32GB RAM, 2TB HDD + 1TB Sata SSD, 17.3" FHD 1920x1080, NVIDIA Quadro P600 4GB, Win 10 Pro

Posts 294
Debra W Bouey | Forum Activity | Replied: Tue, Jan 19 2010 7:05 PM | Locked

Bradley Grainger:
Please post it, so I can see if it's the same crash or not.

Here you go, my L4 beta log file...

2728.01-19-dwb__Logos4_Beta_LOG.zip

Lenovo P72: Intel 8th Gen i7-8750H 6-core, 32GB RAM, 2TB HDD + 1TB Sata SSD, 17.3" FHD 1920x1080, NVIDIA Quadro P600 4GB, Win 10 Pro

Posts 294
Debra W Bouey | Forum Activity | Replied: Tue, Jan 19 2010 7:11 PM | Locked

Bradley Grainger:
Please post it, so I can see if it's the same crash or not.

[View:http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/78/5736.01_2D00_19_2D00_dwb_5F005F00_Logos4_5F00_Beta_5F00_LOG.zip]

EDIT: Oops! Pardon the dual upload of my archived crash log file!

Lenovo P72: Intel 8th Gen i7-8750H 6-core, 32GB RAM, 2TB HDD + 1TB Sata SSD, 17.3" FHD 1920x1080, NVIDIA Quadro P600 4GB, Win 10 Pro

Posts 294
Debra W Bouey | Forum Activity | Replied: Tue, Jan 19 2010 7:15 PM | Locked

Bradley Grainger:

DWBouey:

Here's the a clip from the section of the log file following the 3rd (post reboot) crash along with the complete log file upload from whence it came (error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file). 

This looks like exactly the same error; posting the whole (large) log file won't be necessary.

Uh-oh, ships passing in the the forum "night". Just delete my upload/accidental dup.

Thank you, Bradley, for all your ongoing hard work!

Lenovo P72: Intel 8th Gen i7-8750H 6-core, 32GB RAM, 2TB HDD + 1TB Sata SSD, 17.3" FHD 1920x1080, NVIDIA Quadro P600 4GB, Win 10 Pro

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