[resolved] BUG: Black Screen in Full-Screen Mode

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Posts 45
Joshua Yates | Forum Activity | Posted: Wed, Mar 11 2015 8:48 AM

When I try to change the layout when in full-screen mode (Mac/Yosemite), the screen goes completely black.  The only way to get out of it is to move the app to my second screen then move it back to the main screen, or to restart the program.

15" Macbook Pro Unibody (Early 2016) 2.7 GHZ Quad Core, OSX Mojave, 16 GB LPDDR3 RAM, 512 GB SD

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JT (alabama24) | Forum Activity | Replied: Wed, Mar 11 2015 10:20 AM

Several questions:

  1. By "second screen," do you mean an external monitor? 
  2. Have you restarted your computer?
  3. What specific version of OS X are you using? What about Logos?

The devs might want to look at logs. See the link in my signature line. Enable logging, reproduce the issue, grab the logs. Then you can upload them here by attaching via the paperclip icon.

OSX & iOS | Logs |  Install

Posts 45
Joshua Yates | Forum Activity | Replied: Thu, Mar 12 2015 9:25 AM

Well...This time the screen decided to do this when changing to a layout in full-screen mode:

Here's my log file: 1273.LogosLogs.Pastorjosh.20150312-122222.zip

I am on Logos 6.1 SR-2 6.1.0.0031and running Yosemite 10.10.2.

15" Macbook Pro Unibody (Early 2016) 2.7 GHZ Quad Core, OSX Mojave, 16 GB LPDDR3 RAM, 512 GB SD

Posts 45
Joshua Yates | Forum Activity | Replied: Thu, Mar 12 2015 10:29 AM

...and here is the log after I changed layouts (while in Logos) and the screen went black. I had to move the full-screen window to the secondary monitor (I run my monitor as the main screen with my Macbook Pro screen as the extended desktop) in order to get the text back and obtain normal functionality.

0284.LogosLogs.Pastorjosh.20150312-132745.zip

15" Macbook Pro Unibody (Early 2016) 2.7 GHZ Quad Core, OSX Mojave, 16 GB LPDDR3 RAM, 512 GB SD

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Thomas Ball | Forum Activity | Replied: Thu, Mar 12 2015 10:37 AM

How is the second monitor connected? Does this occur when the external monitor is not connected? What model ID is your Mac? You can find this by going to Apple>About this Mac>System Report. It's the second item listed "Hardware Overview" selected from the left.

 

Posts 45
Joshua Yates | Forum Activity | Replied: Thu, Mar 12 2015 12:53 PM

It happens only when in full-screen mode...with or without an external monitor connected.  However, when I'm not connected to an external monitor, the only remedy is to close are restart Logos...then go to the layout I want...then go to full-screen.  I can correct the issue when on an external monitor by going to Control Center (swiping up with three fingers so I see all the apps), dragging Logos to the other screen, then dragging it back.  Once it goes to the other screen, the content loads correctly.  I am connected to the external monitor via the Thunderbolt port to a DVI connector.  My model ID is MacbookPro 8,2. 

15" Macbook Pro Unibody (Early 2016) 2.7 GHZ Quad Core, OSX Mojave, 16 GB LPDDR3 RAM, 512 GB SD

Posts 3183
LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, Mar 13 2015 2:10 PM

Joshua,

Have you experienced any other graphics related problems with the machine? I know a great number of MacBook Pro users from the time period when you'rs was purchased have had GPU problems. If so, you may want to see if you qualify here https://www.apple.com/support/macbookpro-videoissues/ 

 

Posts 45
Joshua Yates | Forum Activity | Replied: Thu, Mar 19 2015 12:52 PM

I have had no other graphics issues...

15" Macbook Pro Unibody (Early 2016) 2.7 GHZ Quad Core, OSX Mojave, 16 GB LPDDR3 RAM, 512 GB SD

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MJ. Smith | Forum Activity | Replied: Mon, May 4 2015 11:51 PM

Is this still a problem?

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