website broken again?

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This post has 24 Replies | 2 Followers

Posts 476
Travis Walter | Forum Activity | Posted: Wed, Mar 25 2015 2:06 PM

All of the sudden Logos has no record of what I own.  No dynamic pricing, nothing is greyed out..

Anyone else having this problem?

Posts 65
Mark | Forum Activity | Replied: Wed, Mar 25 2015 2:08 PM

yes It just happened to me too. right after I purchased the March madness sale items.

Posts 9970
Forum MVP
NB.Mick | Forum Activity | Replied: Wed, Mar 25 2015 2:26 PM

Same here for some time on Vyrso.com (which made it possible to order a free book I own since 2012 or so) - and there as well as on Logos.com, the system couldn't display my order history. But it seems everything's fine again now.

Running Logos 8 latest beta version on Win 10

Posts 147
LogosEmployee
Kaleb Cuevas | Forum Activity | Replied: Wed, Mar 25 2015 2:26 PM

We looked into this and were unable to reproduce the problem. Are you able to provide us with some more information and screenshots.

Info that would be helpful:

What browser are you using?

When did you start experiencing the problem?

Posts 9970
Forum MVP
NB.Mick | Forum Activity | Replied: Wed, Mar 25 2015 2:34 PM

Kaleb,

it seems everything is back to working now - but it probably affected some people looking at dynamic prices while it was broken: https://community.logos.com/forums/t/102732.aspx 

Running Logos 8 latest beta version on Win 10

Posts 476
Travis Walter | Forum Activity | Replied: Wed, Mar 25 2015 2:43 PM

its still broken for me..

im on firefox.  it started when i posted above.

if you look at my order history, none of the items are greyed out.. and I have a pretty good sized library.

Posts 476
Travis Walter | Forum Activity | Replied: Wed, Mar 25 2015 2:46 PM

on IE, i get limited success, (some things are greyed out) but most are not.

Posts 216
Tim | Forum Activity | Replied: Wed, Mar 25 2015 2:48 PM

This appears to be affecting me as well. I had the issue crop up when I notices and astronomical change in pricing of a couple pre pubs and someone on the forums directed me to this post. I can called CS and the gentleman I spoke with said he would look into it.

Posts 570
HansK | Forum Activity | Replied: Wed, Mar 25 2015 2:53 PM

I ordered the free book of the month, which I own already.

The order was a succes Smile

Normally, when checking out I got a yellow bar above the order page, stating that I already had this resource. Not now....

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

Posts 295
LogosEmployee
Toby Steele (Faithlife) | Forum Activity | Replied: Wed, Mar 25 2015 3:05 PM

Hi, everyone. We're actively working on fixing this. Apologies for the inconvenience, and thank you very much for your patience.

Posts 295
LogosEmployee
Toby Steele (Faithlife) | Forum Activity | Replied: Wed, Mar 25 2015 4:21 PM

Hi, all. This should now be corrected. Thanks again for your patience.

Posts 27564
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Mar 25 2015 4:31 PM

Toby Steele:

Hi, all. This should now be corrected. Thanks again for your patience.

Apparently not:

OSX & iOS | Logs |  Install

Posts 18652
Rosie Perera | Forum Activity | Replied: Wed, Mar 25 2015 5:00 PM

[quote user="Toby Steele [Faithlife]"]

Hi, all. This should now be corrected. Thanks again for your patience.

[/quote]

Nope, it's broken for me. The site has no record of anything I own except CP and pre-pub titles I've bid on already.

I actually own all of these except the Grudem:

Posts 7983
LogosEmployee

We're continuing to investigate this problem.

Posts 702
JH | Forum Activity | Replied: Wed, Mar 25 2015 6:08 PM

[quote user="Toby Steele [Faithlife]"]

Hi, all. This should now be corrected. Thanks again for your patience.

[/quote]

Not working for me either - all prices assume that I do not own anything. There is no dynamic pricing.

Posts 1178
David Wilson | Forum Activity | Replied: Wed, Mar 25 2015 6:20 PM

Still broken for me when using Internet Explorer 11 but working fine with Google Chrome 41.0.2272.101m on Windows 8.1

(all with latest updates)

Posts 18652
Rosie Perera | Forum Activity | Replied: Wed, Mar 25 2015 7:08 PM

This is quite urgent because it is affecting March Madness. I just checked out the Round 5 sale items and it offered me Encountering the Book of Romans for 50% off, but I already own it -- that same edition (2002). If I hadn't recognized that I already owned it, I might have tried to buy it again (perhaps at that point the website might have stopped me because I already own it, but I don't trust it with this bug in there now).

Posts 295
LogosEmployee
Toby Steele (Faithlife) | Forum Activity | Replied: Wed, Mar 25 2015 8:00 PM

Apologies for the late response. All our web storefronts should be operating as expected again. Thanks again for your patience.

Posts 295
LogosEmployee
Toby Steele (Faithlife) | Forum Activity | Replied: Wed, Mar 25 2015 8:01 PM

Rosie Perera:
I just checked out the Round 5 sale items and it offered me Encountering the Book of Romans for 50% off, but I already own it -- that same edition (2002)

Rosie, looks like the resource id for that product doesn't match the one you have a license to, for some reason. I'll create a case to have this looked into.

Posts 5613
Todd Phillips | Forum Activity | Replied: Wed, Mar 25 2015 8:58 PM

Toby Steele Faithlife:

Rosie Perera:
I just checked out the Round 5 sale items and it offered me Encountering the Book of Romans for 50% off, but I already own it -- that same edition (2002)

Rosie, looks like the resource id for that product doesn't match the one you have a license to, for some reason. I'll create a case to have this looked into.

There's 2 versions of the resource.  They had to remove the pictures:

https://community.logos.com/forums/p/81469/570190.aspx#570190

(Toby, the brackets in your user name break the forum quoting tags.  FYI )

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