[resolved] Crash after 6.3 B1 install

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Mark Smith | Forum Activity | Posted: Wed, Apr 15 2015 11:21 AM

Here are the logs.

3223.logossetup.zip

The install seems to have completed properly. The program opened to my last layout and started to load and then crashed. I can work around it by opening to a blank layout and then opening another saved layout.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Wed, Apr 15 2015 3:23 PM

Mark Smith:

Here are the logs.

3223.logossetup.zip

The install seems to have completed properly. The program opened to my last layout and started to load and then crashed. I can work around it by opening to a blank layout and then opening another saved layout.

Mark, thanks for the report. I've alerted a developer and we're looking into this.

Dylan Rondeau, Software Tester

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Rino M. Dattilo | Forum Activity | Replied: Wed, Apr 15 2015 3:26 PM

SAME HERE! 

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Fred Greco | Forum Activity | Replied: Wed, Apr 15 2015 8:21 PM

I was able to take a screen shot of my layout quickly before it crashed. I then opened to a blank layout and was able to reopen all my tabs except for Graph Bible Search Results and a Topic Guide. Don't know if one of those was the problem or not.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

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Fred Greco | Forum Activity | Replied: Wed, Apr 15 2015 8:24 PM

Scratch that. Once I closed and tried to reopen, it crashed again.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

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Mark Smith | Forum Activity | Replied: Wed, Apr 15 2015 8:36 PM

Fred Greco:
Scratch that. Once I closed and tried to reopen, it crashed again.

Fred, it would probably help to gather your log files from today and .zip them up and attach them to a follow-up post.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 406
Fred Greco | Forum Activity | Replied: Thu, Apr 16 2015 6:04 AM

Here are my latest logs.

How can I get back to stable? I need to use Logos this week. I tried to do a System Restore, but it said it failed because a file could not be accessed. Can't I just somehow install 6.2 over 6.3?

4130.Logos.zip

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

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Graham Criddle | Forum Activity | Replied: Thu, Apr 16 2015 6:12 AM

Fred Greco:
Here are my latest logs.

Looks like a problem with Power Lookup - others have seen this as well

Do you have this open in your Layouts? If so, what happens if you remove it

Fred Greco:
Can't I just somehow install 6.2 over 6.3?

Not easily - you would need to uninstall and remove your resources and download them again as some may have been updated as part of the 6.3 upgrade

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Fred Greco | Forum Activity | Replied: Thu, Apr 16 2015 6:30 AM

Graham Criddle:

Fred Greco:
Here are my latest logs.

Looks like a problem with Power Lookup - others have seen this as well

Do you have this open in your Layouts? If so, what happens if you remove it

Fred Greco:
Can't I just somehow install 6.2 over 6.3?

Not easily - you would need to uninstall and remove your resources and download them again as some may have been updated as part of the 6.3 upgrade

Thanks, Graham. It may be the Power Lookup. I restarted from a blank layout and reset it up without Power Lookup, and it is no longer crashing.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 24484
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Apr 16 2015 9:43 AM

Fred Greco:
Thanks, Graham. It may be the Power Lookup. I restarted from a blank layout and reset it up without Power Lookup, and it is no longer crashing.

That's good newsYes

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Mike Binks | Forum Activity | Replied: Fri, Apr 17 2015 12:17 AM

Fred Greco:
How can I get back to stable? I need to use Logos this week.

Fred - Beta testing is not for the faint hearted. It has the possibility (but not the probability) of bringing down a whole system. The received wisdom is that you do not engage without a fall back system preferably on a separate computer.

If you have only one installation and your use of Logos is critical you should consider moving back to the stable version at the earliest opportunity.

Shifting back mid beta is often time consuming and fiddly.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Tue, Apr 21 2015 2:46 PM

Graham Criddle:

Fred Greco:
Here are my latest logs.

Looks like a problem with Power Lookup - others have seen this as well

This crash should be fixed in 6.3 Beta 2.

Dylan Rondeau, Software Tester

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Dave Hooton | Forum Activity | Replied: Thu, Apr 30 2015 12:23 AM

Mark

Is your issue fixed?

Dave
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Windows 10 & Android 8

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