[resolved] mac not syncing

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Posts 99
john joyce | Forum Activity | Posted: Sat, May 23 2015 12:27 AM

Hi

Not sure if since 6.3 but just noticed mac is refusing to sync. Have added to firewall allowed programs incoming connection but now no idea what to try next!

Any ideas, anyone else got this recently?

Thanks

John

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Graham Criddle | Forum Activity | Replied: Sat, May 23 2015 12:35 AM

Please ensure logging is enable - https://www.logos.com/support/logos6/mac/report-problem - start Logos, stop if after a failed sync attempt and post logs as a reply to this thread using the paperclip icon

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Mike Binks | Forum Activity | Replied: Sat, May 23 2015 12:37 AM

john joyce:

Hi

Not sure if since 6.3 but just noticed mac is refusing to sync. Have added to firewall allowed programs incoming connection but now no idea what to try next!

Any ideas, anyone else got this recently?

Thanks

John

Having run a mac for the last 20 years without a firewall - I can report that I do not have any problems (of this ilk)

What sort of firewall program are you running?

Posts 99
john joyce | Forum Activity | Replied: Sat, May 23 2015 12:57 AM

thanks Graham log attached

not used a mac much Mike, first one. not sure installed a firewall but just went to system and security/privacy and added verbal there

Posts 99
john joyce | Forum Activity | Replied: Sat, May 23 2015 12:59 AM

attach again, sorry7115.VerbumLogs.jajoyce.20150523-085352.zip

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Dave Hooton | Forum Activity | Replied: Sat, May 23 2015 1:06 AM

A Reading Plan is giving the error. Try modifying or deleting the most recent Plan you worked on.

Dave
===

Windows 10 & Android 8

Posts 99
john joyce | Forum Activity | Replied: Sat, May 23 2015 1:22 AM

thanks Dave only did plan after already had the problem I believe

deleted and re ran3716.VerbumLogs.jajoyce.20150523-092118.zip

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Mike Binks | Forum Activity | Replied: Sat, May 23 2015 1:41 AM

john joyce:

thanks Graham log attached

not used a mac much Mike, first one. not sure installed a firewall but just went to system and security/privacy and added verbal there

Ok - I have never bothered to turn the firewall on. You might try turning it off and seeing if that helps.

Posts 99
john joyce | Forum Activity | Replied: Sat, May 23 2015 3:00 AM

Alas that makes no difference

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Graham Criddle | Forum Activity | Replied: Sat, May 23 2015 3:03 AM

john joyce:

Alas that makes no difference

The new log still shows an issue with a Reading Plan entry

Do you have any other devices which are running Logos software? If so, do you see any differences in Reading Plan status?

Wondering if this would help tie down which one is causing the problem.

Posts 99
john joyce | Forum Activity | Replied: Sat, May 23 2015 9:19 AM

I have no reading plans. Recently they have been very frustrating as not syncing correctly between devices so have deleted and today was toying with setting up one on the mac and then seeing if would sync on others. However mac not syncing at all!

My windows laptop is syncing ok (or at least is not moaning)

ipad and iphone no reading plans 

apple watch, ready and waiting but no app yet!

thanks for your help

John

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Graham Criddle | Forum Activity | Replied: Sat, May 23 2015 9:26 AM

john joyce:
today was toying with setting up one on the mac and then seeing if would sync on others

If you delete the plan from the Mac does this remove the notification of sync errors?

Posts 99
john joyce | Forum Activity | Replied: Sat, May 23 2015 9:31 AM

no it makes no difference

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Dave Hooton | Forum Activity | Replied: Sat, May 23 2015 7:53 PM

Try deleting the folder /Users/jajoyce/Library/Application Support/Verbum/Documents/br00zn2g.xi4/Documents/ReadingPlan/

Dave
===

Windows 10 & Android 8

Posts 99
john joyce | Forum Activity | Replied: Sun, May 24 2015 5:53 AM

Big Smile

Thanks Dave

That has done it and I have even created a reading plan which is the same on all 4 of my devices!

John

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Dave Hooton | Forum Activity | Replied: Sun, May 24 2015 2:45 PM

Great!

Dave
===

Windows 10 & Android 8

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