Zondervan Video Lectures Not Downloading

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This post has 14 Replies | 6 Followers

Posts 58
Anthony Sims | Forum Activity | Posted: Thu, May 28 2015 2:43 PM

I don't know if I'm the only one so I thought I'd ask here.  The Zondervan Biblical Languages Video Lectures were just released.  The Greek lectures downloaded, but the Hebrew ones are missing (the one I want to watch, of course). Any one else experiencing this? I restarted the program and typed "Update Now" in the command box a few separate times.

Posts 2116
Joseph Turner | Forum Activity | Replied: Thu, May 28 2015 2:56 PM

Mine also downloaded Basics of Biblical Greek but not Basics of Biblical Hebrew.  

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

Posts 5
Ron | Forum Activity | Replied: Thu, May 28 2015 2:57 PM

I have the same problem

Posts 145
Wayne Clarke | Forum Activity | Replied: Thu, May 28 2015 3:16 PM

Likewise, just the BBGVL downloaded for me.

Posts 58
Anthony Sims | Forum Activity | Replied: Thu, May 28 2015 3:44 PM

So, I just called Tech Support...They said the Hebrew lectures would be available "soon."  I asked if "soon" meant today, days, or weeks and they're not sure.   

Edit: the product page also says that they're "currently not available."

Posts 1322
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Thu, May 28 2015 4:00 PM

This was an error on our part. The Hebrew lectures are finished but we didn't actually publish it. Without publishing it, there is nothing for you, the user, to download.

However, we're in the process of publishing it right now.

I apologize for the inconvenience.

Posts 8967
RIP
Matthew C Jones | Forum Activity | Replied: Thu, May 28 2015 7:03 PM

Kyle G. Anderson:

This was an error on our part. The Hebrew lectures are finished but we didn't actually publish it. Without publishing it, there is nothing for you, the user, to download.

However, we're in the process of publishing it right now.

I apologize for the inconvenience.

It is not like the ship date just snuck up on us. What ETA are we looking at?

Logos 7 Collectors Edition

Posts 3770
Francis | Forum Activity | Replied: Fri, May 29 2015 7:45 AM

I don't mean to come across as unreasonably impatient, but my account was debited yesterday and more than 24 hours later half the product is still missing. How long will it take to get this "published"?

Posts 121
LogosEmployee
Brandon Adent (Faithlife) | Forum Activity | Replied: Fri, May 29 2015 10:40 AM

Hello all.

This resource is now available on desktop platforms. It should be available on mobile sometime this afternoon.

Thanks for your patience, and I apologize for the inconvenience.

Posts 3770
Francis | Forum Activity | Replied: Fri, May 29 2015 10:47 AM

Confirmed. Downloaded and indexing. Thank you.

Posts 2047
Kenneth Neighoff | Forum Activity | Replied: Sat, May 30 2015 3:14 PM

Has anyone seem the Hebrew videos on mobile devices yet?

Posts 5495
DIsciple II | Forum Activity | Replied: Sat, May 30 2015 4:07 PM

Kenneth Neighoff:

Has anyone seem the Hebrew videos on mobile devices yet?

The product page continues to make the disclaimer: "Basics of Biblical Hebrew Video Lectures is not currently available on mobile." with no indication as to if/when it will be available on mobile.  They are now accessible from within the Logos Desktop application.

Posts 2047
Kenneth Neighoff | Forum Activity | Replied: Sat, May 30 2015 5:04 PM

Disciple of Christ (doc):

Kenneth Neighoff:

Has anyone seem the Hebrew videos on mobile devices yet?

The product page continues to make the disclaimer: "Basics of Biblical Hebrew Video Lectures is not currently available on mobile." with no indication as to if/when it will be available on mobile.  They are now accessible from within the Logos Desktop application.

i know what the product page says, and I also know what Brandon said, as well- 

Brandon Adent | Forum Activity | Replied: Yesterday 10:40 AM

Hello all.

This resource is now available on desktop platforms. It should be available on mobile sometime this afternoon (Friday)

Thanks for your patience, and I apologize for the inconvenience.

That's why I was asking. 

Posts 501
SteveHD | Forum Activity | Replied: Sat, May 30 2015 7:39 PM

I had not checked on the mobile yet. Just found both Hebrew and Greek on my iPhone.

Posts 536
Fasil | Forum Activity | Replied: Sat, May 30 2015 8:13 PM

it's available now.

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