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Posts 106
Bruce Fraser | Forum Activity | Posted: Sat, May 30 2015 5:00 PM

I couldn't log in to Logos on my Android; kept getting the error message about wrong email/password.

I finally figured it out: the email field is case-sensitive. Sometimes I capitalize the first letter of my name, and sometimes I don't. This used to be important in email; that stopped being so years ago.

I understand that the password must be case-sensitive. But the email? That's totally unhelpful and unnecessary.

[I've posted this in the "Uservoice suggestions" forum.]

Posts 232
Todd Frusti | Forum Activity | Replied: Sat, May 30 2015 5:07 PM

Bruce Fraser:
I understand that the password must be case-sensitive. But the email? That's totally unhelpful and unnecessary.

Thanks for sharing this observation, Bruce.

Since Logos uses the email address as a username it makes some sense to me that it would be case-sensitive.  It seems like more and more sites are using case-sensitive usernames.  I guess its just another level of security . . . which I won't complain about.

Posts 106
Bruce Fraser | Forum Activity | Replied: Sat, May 30 2015 6:20 PM

Todd Frusti:
Since Logos uses the email address as a username it makes some sense to me that it would be case-sensitive.

I did some experimenting: I can log in to Logos on Windows and the Logos.com website, using caps or no caps -- it makes no difference. It's only in Android. So I'd call that a bug, not security.

Posts 232
Todd Frusti | Forum Activity | Replied: Sat, May 30 2015 6:59 PM

Bruce Fraser:
I did some experimenting: I can log in to Logos on Windows and the Logos.com website, using caps or no caps -- it makes no difference. It's only in Android. So I'd call that a bug, not security.

Good observation.  I hadn't considered the inconsistency between the log-ins.  Thanks.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Jun 1 2015 10:28 AM

Bruce Fraser:
I understand that the password must be case-sensitive. But the email? That's totally unhelpful and unnecessary.

Hi Bruce,

The sign-in email is not case-sensitive.  Our theory is you are running into the double-signin issue that has occured on Android devices - please see here for the fix: https://www.logos.com/support/bible/android/multiple-sign-in 

Let me know if this takes care of it.

Posts 232
Todd Frusti | Forum Activity | Replied: Mon, Jun 1 2015 11:22 AM

Kevin Byford:
you are running into the double-signin issue that has occured on Android devices - please see here for the fix: https://www.logos.com/support/bible/android/multiple-sign-in 

Kevin, thank you for sharing the link.  I've been doing the double sign-in method for a while on my phone.  I thought it was an issue with the phone since my tablet worked fine.Stick out tongue

Posts 106
Bruce Fraser | Forum Activity | Replied: Tue, Jun 2 2015 8:42 AM

Kevin Byford:
Let me know if this takes care of it.

Thanks for the guidance.

Fortunately, I can't tell you if it helps. What I mean is, after I was finally able to enter an acceptable password, it remembers that every time I start. I haven't had to log in since then. And, as someone noted in another post on the "Android Apps" forum, it's impossible to log out, so I cannot test this.

It's a bit of a mystery why I needed to log in at all, since I've been using it regularly for months if not years; one of life's many mysteries...

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jun 2 2015 9:47 AM

Bruce Fraser:
It's a bit of a mystery why I needed to log in at all, since I've been using it regularly for months if not years; one of life's many mysteries...

It's not a mystery - it was a bug in the sign-in code of our Android apps... in any case I'm glad it's working now.!

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