[resolved] BUG: Logos 6.4 Beta 2 is crashing during install

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Posts 527
Ebbe Andréasson | Forum Activity | Posted: Tue, Jun 2 2015 3:14 AM

BUG: Logos 6.4 Beta 2 is crashing during install.

Here is my logs:

0842.LogosError.zip 

In cases like this is the Web App in Logos Now worth a lot! Big Smile

Posts 9036
LogosEmployee

This is probably the same crash as https://community.logos.com/forums/t/105722.aspx

I'd recommend starting to a blank layout and not opening the Information Panel.

Posts 527
Ebbe Andréasson | Forum Activity | Replied: Wed, Jun 3 2015 5:58 AM

Bradley Grainger (Faithlife):
I'd recommend starting to a blank layout and not opening the Information Panel.

Thank you.

I took me some start ups until I managed to select a blank layout before Logos crashed.

It would be great with a "Start up to a blank layout" option in the "Press Ctrl during startup" dialog when suffering this kind of issues.

Posts 26400
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Jun 3 2015 6:48 AM

Ebbe Andréasson:
I took me some start ups until I managed to select a blank layout before Logos crashed. It would be great with a "Start up to a blank layout" option in the "Press Ctrl during startup" dialog when suffering this kind of issues.

Some instruction would have helped! When you start Logos with CTRL key held and then Sign-in, it automatically opens to a blank layout.

Dave
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Windows 10 & Android 8

Posts 9036
LogosEmployee

Dave Hooton:
Some instruction would have helped!

In the beta forum, I assume (by default) a higher degree of familiarity with the software, the OS, and general troubleshooting. You're welcome to ask for clarification if you're unsure what a particular instruction ("enable logging", "get a crash dump", "open to a blank layout", etc.) means, but by default I'll assume these are things you know or can find out.

Posts 26400
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Jun 3 2015 4:29 PM

I tend to do that also, Bradley. But 5 years of "open with CTRL key, select Blank layout" conditioning are difficult to overcomeSmile

Dave
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Windows 10 & Android 8

Posts 9036
LogosEmployee

I had forgotten it had changed in Logos 6 until you brought it up, so even if I had supplied instructions they probably would have been wrong. Smile

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