[ACK] Smart Tags broken in 6.3 SR1

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Posts 149
Timothy Brown | Forum Activity | Replied: Thu, Jul 23 2015 5:58 PM

Dave Hooton:

Robert J. Landon:
I've tried everything suggested in the thread, but without success. I am hoping there will eventually be a solution.

After commenting it was also not working for me, it starting working when I tried it later that day!

This may not have been the case with you, but sometimes I think smart tags aren't working and then remember that they only work when Logos is running.

Windows 8.1 64-bit, Core i5-3330, 8GB RAM

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Dave Hooton | Forum Activity | Replied: Fri, Jul 24 2015 5:39 PM

It's a good reminder, anyway, that Logos has to be running!

Dave
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Windows & Android

Posts 10
Steve Gallagher | Forum Activity | Replied: Fri, Aug 14 2015 12:49 AM

This is a call for help! I have a similar problem as others in this thread, but when I run the registersmarttags script in Powershell, I get this error message.

I am using Logos 6 on a 64-bit machine.

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Dave Hooton | Forum Activity | Replied: Fri, Aug 14 2015 2:05 AM

That implies a registry problem. Can you run Logos ok?

If you open the registry editor, Regedit, expand HKEY_CURRENT_USER, expand SOFTWARE, then click Logos4, what values appear against InstallDirectory and InstalledVersion? Example

Dave
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Windows & Android

Posts 10
Steve Gallagher | Forum Activity | Replied: Fri, Aug 14 2015 4:47 PM

Thanks for the response, Dave Hooton!

I can run Logos, but I'm in a location at the moment with an expensive internet connection. I have automatic updates turned off. I had to recently re-install everything on my computer, including Logos 6. Logos wants to download 2.3GB of updates. I imagine that when I have completed that step, this current problem should work itself out and I'll be able to register Smart Tags.

After my earlier post, I followed the steps in this thread and got the smart tags successfully registered on another machine of mine which was having similar trouble. Paratext and Logos are now communicating on that machine. But, the wireless is dead on that one.

I live in Papua New Guinea. The internet cost here for 2.3GB will be about U$40.00. Ouch!

Steve

Posts 10
Steve Gallagher | Forum Activity | Replied: Fri, Aug 14 2015 4:57 PM

to answer your previous question about the registry, I have only two entries under Logos4 as shown

My current version of Logos 6 is 6.3.0.0056.

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Dave Hooton | Forum Activity | Replied: Fri, Aug 14 2015 7:56 PM

Steve Gallagher:

to answer your previous question about the registry, I have only two entries under Logos4 as shown

The PowerShell script fails because InstalledVersion is missing. You need to update to the latest version, 6.5 and that should correct the registry.

To avoid downloading, you can copy resources from the other installation onto a removable drive and use the Scan command as follows

Scan D:\Resources

where D: (or E:, etc) is the removable drive and Resources is the folder with the resources.

Dave
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Windows & Android

Posts 10
Steve Gallagher | Forum Activity | Replied: Fri, Aug 14 2015 8:43 PM

Hi Dave,

Thanks for this information. How does one go about copying the Logos resources onto a removable drive? I would need to know where they're stored.

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Dave Hooton | Forum Activity | Replied: Sat, Aug 15 2015 3:33 AM

Steve Gallagher:
How does one go about copying the Logos resources onto a removable drive? I would need to know where they're stored.

See https://wiki.logos.com/Installation_and_Indexing_Questions#Where_does_Logos_install_resources.3f  Note that your "Logos" folder is called "Logos5", from your previous screen shot.

Dave
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Windows & Android

Posts 10
Steve Gallagher | Forum Activity | Replied: Sat, Aug 15 2015 4:51 AM

PTL! It worked. You have been extremely helpful, Dave. You have saved me a from a very expensive download.

I now have Logos 6.5 SmartTags registered, and Paratext is communicating with Logos too. God is GOOD.

Many Thanks,

Steve

Posts 1158
Liam | Forum Activity | Replied: Sat, Aug 15 2015 8:16 AM

Just wondering about the title of this post. What does ACK mean? Is it just a computer geeks way of saying "dang it" or does it actually stand for something?

Posts 5564
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Rich DeRuiter | Forum Activity | Replied: Sat, Aug 15 2015 8:56 AM

Liam:

Just wondering about the title of this post. What does ACK mean? Is it just a computer geeks way of saying "dang it" or does it actually stand for something?

It's an internal note meaning the post has been ACKnowledged by Logos.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 229
Hans van den Herik | Forum Activity | Replied: Wed, Sep 23 2015 12:49 PM

This day I installed Office 16. In Office 2013 smart tags worked very well (in every version of Logos). However it ís impossible for me to get them working in Office 16. Does anyone have the same experience and is there a solution available?

Kind greetings

Hans

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Dave Hooton | Forum Activity | Replied: Wed, Sep 23 2015 2:03 PM

A.J. van den Herik:
This day I installed Office 16

Too soon, as my Office 365 subscription is still on the 2013 version.

I take it you tried the Powershell fix from this thread? If you installed 64-bit Office look at https://wiki.logos.com/Smart_Tags#Smart_Tags_for_64-bit_Office

Have you tried http://www.logos.com/articleviewer/530 under Office 2013? MS may have further deprecated "Actions". What do you see under Word Options >> Add-ins e.g.

Clicking Go.. (for Actions) gets the panel shown in the web page. But Word 2016 could be very different!

Dave
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Windows & Android

Posts 5087
DIsciple II | Forum Activity | Replied: Wed, Sep 23 2015 2:53 PM

Dave Hooton:

A.J. van den Herik:
This day I installed Office 16

Too soon, as my Office 365 subscription is still on the 2013 version.

didn't know it was out....I must live under a rock these days...my Office365 is 2013 also and this is the first time I've seen any mention of 2016...guess it shows Office has along with most other software has become just an occasional tool for me these days.. Logos is the only software besides web browser that I really use on my computer on a regular basis.

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Dave Hooton | Forum Activity | Replied: Wed, Sep 23 2015 3:19 PM

Disciple of Christ (doc):
didn't know it was out..

Ditto. It was released on the evening of Sept 22!

Dave
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Windows & Android

Posts 2829
Don Awalt | Forum Activity | Replied: Wed, Sep 23 2015 3:50 PM

I have 32 bit Office current installed (Office 2016), I tried the troubleshooting and I don't get anything in the menus for smart tags.

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Dave Hooton | Forum Activity | Replied: Wed, Sep 23 2015 4:10 PM

A screen shot of Word Options >> Add-ins may help + other Word menus

Dave
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Windows & Android

Posts 2829
Don Awalt | Forum Activity | Replied: Wed, Sep 23 2015 4:35 PM

I now have 64 bit installed - not sure why it defaulted to loading Word x32 and not x64. Here is the screen shot:

So I checked, the Additional Actions was now there, which was NOT there for the 32 bit version of Office 2016. So I thought it might work. I saw this next when I tested it:

Not there, yet I see this when I click on options:

These were ok:

  1. Does “HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{319A0316-DF84-4B3C-8117-349B7E98E613}” exist? If so, delete it. (DID NOT EXIST)
  2. “HKEY_CLASSES_ROOT\TypeLib\{81490292-5570-4D02-A2AC-7B828DBD0A8A}\1.0\0\win64” should exist and contain the path to LogosCom.exe.(CORRECT)
  3. If “HKEY_CLASSES_ROOT\TypeLib\{81490292-5570-4D02-A2AC-7B828DBD0A8A}\1.0\0\win32” exists, delete it. (DID NOT EXIST)

Posts 8056
LogosEmployee

A.J. van den Herik:

However it ís impossible for me to get them working in Office 16.

The Logos Smart Tag will need to be updated to indicate support for Office 2016 before it will work in that version. (It will also require Office 2016 to support Smart Tags; Microsoft has been calling that feature "deprecated" for several versions now.)

I'll create a case to investigate Office 2016 compatibility. We'll update https://www.logos.com/articleviewer/530 when support is available. (As currently noted there, smart tags "may not work on versions of Office newer than 2013". I guess we can change that to "will not"...)

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