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Posts 135
Jason Skipper | Forum Activity | Posted: Thu, Jan 28 2010 8:46 AM | Locked

Decided to try the Beta a couple of days ago.  It worked well what little I was able to use it.

Since last night, however, it won't start.  I can hold ctl while attempting to start and nothing happens then either.

Any suggestions?

JLS

Posts 4077
Melissa Snyder | Forum Activity | Replied: Thu, Jan 28 2010 8:50 AM | Locked

Hi Jason,

How far does the startup of the program get? Does the splash screen come up?  Does an error occur? 

It may also help us to get log files, so if you could follow the steps in this support article and attach the resulting log files to this thread, we will review them: http://www.logos.com/L4/Support/DiagnosticLogging.

Thank you,
Melissa

Posts 8601
TCBlack | Forum Activity | Replied: Thu, Jan 28 2010 8:54 AM | Locked

Well, there are a few places I start with suddenly new issues.....

  1. what changed?  Did you install anything?  Did Windows install an update while you were sleeping?
  2. Have you restarted your computer?
  3. Have you gotten anything in the log files?  (Try to enable Diagnostic Logging)  

Finally I wonder if you're talking PC beta or Mac Alpha? 

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 135
Jason Skipper | Forum Activity | Replied: Thu, Jan 28 2010 9:11 AM | Locked

PC beta.  I can only wish for a Mac $$$$$

No changes.  I had simply gotten out of the program and was starting it back up later to use it again.

I just went and saw that the executable was still running.  I killed the process and it started up.

Log file is attached never the less.00644.Logos4.log

Thanks

Posts 8601
TCBlack | Forum Activity | Replied: Thu, Jan 28 2010 9:21 AM | Locked

Well glad you're back in Jason.  Maybe the log will show something to the programmers. 

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 135
Jason Skipper | Forum Activity | Replied: Thu, Jan 28 2010 9:30 AM | Locked

It is somewhat odd. Maybe it had something related to the fact that I had changed my email on my account, but I held down ctl so that I could change it when I first started the program last night. Oh well......

Posts 2774
J.R. Miller | Forum Activity | Replied: Thu, Jan 28 2010 11:18 AM | Locked

Jason Skipper:

Decided to try the Beta a couple of days ago.  It worked well what little I was able to use it.

Since last night, however, it won't start.  I can hold ctl while attempting to start and nothing happens then either.

Any suggestions?

JLS

Could Beta testers please try to post their reports in the PC Beta forum?  I personally would appreciate the effort to get these Beta reports in the right place.  Thanks.

 

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Posts 135
Jason Skipper | Forum Activity | Replied: Thu, Jan 28 2010 4:39 PM | Locked

Sure, just give me a link.

Posts 24931
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jan 28 2010 5:03 PM | Locked

Link is at bottom of Logos4 forum page.

PC Beta

Dave
===

Windows & Android

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