Logos stops working when using Media Browser

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John Sheeley | Forum Activity | Posted: Sat, Jun 13 2015 8:36 AM

Anyone else have the ongoing problem of their Logos shutting down when using Media Browser? It doesn't happen every time but I'd estimate nearly 50% of the time when I am trying to use the Media Browser I get the exciting message that Logos has stopped working then shuts down. Kind of frustrating after getting deep into study and losing all my places.

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Graham Criddle | Forum Activity | Replied: Sat, Jun 13 2015 8:56 AM

John Sheeley:
Anyone else have the ongoing problem of their Logos shutting down when using Media Browser?

I don't see this - it seems pretty reliable to me.

Are you running on Windows or Mac? 

Suggest you enable diagnostic logging - https://wiki.logos.com/Diagnostic_Logging - and post logs after the next crash.

Posts 69
John Sheeley | Forum Activity | Replied: Mon, Jun 15 2015 1:56 AM

IndifferentI'm a pastor, not a tech guy, none of that made sense to me. I am on Windows, fairly new Lenovo laptop with Intel Core i7. All I know is that it crashes quite often when I try to use the Media Browser.

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Graham Criddle | Forum Activity | Replied: Mon, Jun 15 2015 2:20 AM

John Sheeley:
I'm a pastor, not a tech guy, none of that made sense to me

Sorry - but we do need logs to try and work out why it is crashing.

As you are running on Windows do the instructions at https://www.logos.com/support/logos6/windows/report-problem help?

As the crash is intermittent you will need to enable "permanent" logging - this is done in step 4 in that article.

Then after a crash - and before restarting Logos - zip up the log files (as per step 2) and then upload them to a reply in this thread using the paperclip icon

Hope this is a little more understandable.

Posts 69
John Sheeley | Forum Activity | Replied: Mon, Jun 15 2015 3:52 AM

4377.Logos Log Files.zip

Is this what is needed?

I was able to do step 4, much easier instructions in the article, thanks!

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Graham Criddle | Forum Activity | Replied: Mon, Jun 15 2015 3:57 AM

John Sheeley:
Is this what is needed?

Those are the files - but there is no indication of a crash

Was this actually after a crash when in the media browser?

Posts 69
John Sheeley | Forum Activity | Replied: Mon, Jun 15 2015 4:01 AM

That was the zip I created just a little bit ago per the article instructions. I've also now enabled the permanent logging. It hasn't crashed in a couple of days because I haven't used the MB in a few days except once this morning. Now that I know how to do the log files the next time it does crash I can send the log.

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Graham Criddle | Forum Activity | Replied: Mon, Jun 15 2015 4:02 AM

Understood - great.Smile

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