[ACK] Mac app won't launch correctly after update to 6.4

Mac users who have the alias shortcut on their Dock (small black arrow in the corner) will not be able to launch the Logos app after updating to 6.4. The bad Dock icon contains an old framework that we later changed in 6.4 beta. Unfortunately, the old icon cannot be changed to the correct framework without running the update.

Steps to get the app to launch correctly after 6.4 update:

1. Force Quit the Logos app

2. Open Logos from your Applications folder

This is a one-time requirement. After running from the Applications folder once, the Dock will be perfectly usable. Sorry for the inconvenience.

We are currently investigating this issue to find an better solution for this.

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Comments

Kerry Buttram

Now I can't even get my Logos to force quit after this update.

Tim Taylor

Thanks so much, this fixed it for me, I was starting to get worried. I'm glad you posted this! I was about to create a forum topic asking for help but then I found this, so now I don't have to because it's fixed! Thanks again.

Kerry Buttram

All attempts to Force Quit have not been successful. I am not able to even reboot the Mac at this point due to Logos not allowing it.

Levi Durfey

https://community.logos.com/discussion/comment/739606#Comment_739606

All attempts to Force Quit have not been successful. I am not able to even reboot the Mac at this point due to Logos not allowing it.

You can do a hard shut down by holding down on your Mac's power button until it shuts down. You will lose unsaved documents.

Edward Hatch

I tried and my Logos 6 will not open from my applications folder.

Bernard Duchesne Jr

https://community.logos.com/discussion/comment/739618#Comment_739618

Edward, my MacBookPro did the same thing. Do a Spotlight search of the Logos application. When I did that, it opened immediately and the icon was back on the task bar. Hope this helps.

Bernard

Edward Hatch

https://community.logos.com/discussion/comment/739631#Comment_739631

Thanks, Bernard

I tried it and it still didn't work.

Jack Caviness

https://community.logos.com/discussion/comment/739648#Comment_739648

Perhaps the download of 6.4 somehow became corrupted. Try installing 6.4 manually. The link should be contained in the release notes for 6.4.

Oops. Found this in the Release Notes

[quote]

We have temporarily removed the 6.4 update for Mac while we investigate a solution for the broken Dock icon. If you have already updated to 6.4 and are not able to launch the program from your dock, please open the software from either the Applications folder, Spotlight or Launchpad.

Try contacting Customer Service or wait for a Logos employee to address your issue.

Thomas Ball

https://community.logos.com/discussion/comment/739648#Comment_739648

Thanks, Bernard

I tried it and it still didn't work.

Hi Edward,

Try deleting the application file from the Applications folder and download a new one from here https://www.logos.com/product/46767/logos-6-core-engine. I'm going to email you the link.

Thomas Ball

https://community.logos.com/discussion/comment/739606#Comment_739606

All attempts to Force Quit have not been successful. I am not able to even reboot the Mac at this point due to Logos not allowing it.

You may need to kill Logos through the Activity Monitor (https://support.apple.com/kb/PH5147?locale=en_US). Then Start Logos from the Applications folder.

Bora Chheang

Mine still does not work. I tried all that everybody mentioned but it still does not work.

JT (alabama24)

https://community.logos.com/discussion/comment/739844#Comment_739844

Mine still does not work. I tried all that everybody mentioned but it still does not work.

Please create a new thread and explain your issue clearly. You should be explicit about what you have tried.

Edward Hatch

https://community.logos.com/discussion/comment/739726#Comment_739726

This worked, thanks!

Angela Murashov

We are currently investigating this issue to find an better solution for this.

This has been fixed in 6.4 SR-1.

Fixed crash on launch when starting the application on Mac from the old alias Dock icon. Using the alias Dock icon will now properly launch the app, and the alias will be removed upon next launch.

Note: With this change, it is no longer necessary to run the app from the Applications folder after updating to 6.4.

Angela Murashov

We are currently investigating this issue to find an better solution for this.

This has been fixed in 6.4 SR-1.

Fixed crash on launch when starting the application on Mac from the old alias Dock icon. Using the alias Dock icon will now properly launch the app, and the alias will be removed upon next launch.

Note: With this change, it is no longer necessary to run the app from the Applications folder after updating to 6.4.

Bora Chheang

https://community.logos.com/discussion/comment/739844#Comment_739844

I'm currently downloading the file again. Yesterday, I did not even have that option.

Mario Arias

https://community.logos.com/discussion/comment/740248#Comment_740248

is failing for me too, and I don't have Logos on my dock. The application now just doesn't start.

Where I could find the link to downloaded it again?

Mario Arias

https://community.logos.com/discussion/comment/740688#Comment_740688

I found it, seems like is working now

Samuel Leonor

https://community.logos.com/discussion/comment/740690#Comment_740690

Has this issue been resolved? My Logos 6 on MacBook Pro did not start this morning. Rebooted the computer but it is still completely dead. Should I delete the application and re install it?

Jack Caviness

https://community.logos.com/discussion/comment/743291#Comment_743291

Has this issue been resolved? My Logos 6 on MacBook Pro did not start this morning. Rebooted the computer but it is still completely dead. Should I delete the application and re install it?

Which version of Logos do you have installed? With Mac OS?

James

It appears as though there are (to me) some major issues here. I cannot open my Logos program, on my MacBook Pro. Rather deflating as I've got a bib Bible study to lead in a few hours. Maybe I should go back to "old school" and "hit the books"!

As the program doesn't open, I can't Force Quit.

I have tried, a number of times, to open the program from the Dock, for the Dock Applications Folder, from the Applications icon, and in the Hard Drive, via that Applications folder.

All I see is the Logos icon flash (as it usually does prior to a visual "opening" on screen), and then nothing. Nada. Blech.

I've got the most recent Logos update (6), and am operating on Mac OS X 10.10.4

Any assistance shall be greatly appreciated!

James

Mario Arias

https://community.logos.com/discussion/comment/747775#Comment_747775

Same problem for me like two weeks ago.

Just reinstall your logos app

James

https://community.logos.com/discussion/comment/747780#Comment_747780

Mario,

This is not an app, it's the program on my MacBook Pro.

Perhaps I'm showing my lack of expertise, but this does not involve an app on my iPad, iPhone, etc.

Thank you kindly for offering me your thoughts!!!

Jim

Mario Arias

https://community.logos.com/discussion/comment/747801#Comment_747801

Sorry to confuse you, when I said "app" I mean the program that you have install in your /Applications folder in your Mac

JT (alabama24)

https://community.logos.com/discussion/comment/747801#Comment_747801

This is not an app, it's the program on my MacBook Pro.

"app" is simply short for "application." [;)]

I've got the most recent Logos update (6),

That isnt very informative unfortunately. I have had users tell me they had the "latest" copy of Logos and be more than a year out of date!

There was an issue which affected Mac users. Some users could get away with opening the app from the applications folder, but others needed to download and install the engine (i.e. software, application, app) manually. If doing so doesnt solve the problem for you (see my signature line for instructions), please create a NEW thread, explain your issue clearly, and post logs. You can get instructions for that as well via my signature line.

Oh, one last thing: Have you restarted your computer? Sometimes a restart fixes things, and traditional mac users keep their computer running for weeks at a time.

Randall Hartman

https://community.logos.com/discussion/comment/747775#Comment_747775

DITTO exact same thing here.This is super annoying.

I'm trying to DL the application file to do a fresh install.

So odd. Worked perfectly two days ago.

Randall Hartman

https://community.logos.com/discussion/comment/748747#Comment_748747

After the DL and a fresh install the program booted right up.

JT (alabama24)

https://community.logos.com/discussion/comment/748747#Comment_748747

So odd. Worked perfectly two days ago.

The timing is what is odd to me... If your problem is related to what most users who succumbed to the recent bug, your symptom should have happened more than a week ago.

Do you leave Logos open regularly for long periods of time without shutting down? Or have you been without internet for a bit? Either one of those could easily explain it. I hope there isnt another bug somewhere! [:s]

James

https://community.logos.com/discussion/comment/748748#Comment_748748

Yes. It took an uninstall and a fresh reinstall to rectify the matter.

Odd. this has never (ever) occurred in my experience with Logos.

Thanks to those who've helped me out.

James