Re-installing Logos Bible 4 for Mac

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This post has 28 Replies | 1 Follower

Posts 16
Larry | Forum Activity | Posted: Sun, Jan 31 2010 9:07 PM

I just installed my Logos Bible 4 on my Mac; it won's open the program at all. Do anyone have any suggestions?

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jan 31 2010 9:26 PM

After download, personally dragged Logos4 to Applications folder - would not run from downloaded dmg file.

Otherwise - console messages and any logs would be helpful:

http://community.logos.com/forums/t/6731.aspx

Keep Smiling Smile

Posts 505
Michael Kares | Forum Activity | Replied: Sun, Jan 31 2010 9:44 PM

Also, keep in mind that the program won't run on a Power PC Mac or any OS under 10.5.8

Posts 12
David Pillar | Forum Activity | Replied: Mon, Feb 1 2010 10:03 PM

I'm having same problem; using macbook pro running snow leopard.    Downloaded Logos 4 installer program but  it won't open, even after dragging it to applications.  Please pass on solution if you find it.  thanks

Posts 505
Michael Kares | Forum Activity | Replied: Mon, Feb 1 2010 10:22 PM

david Pillar:

I'm having same problem; using macbook pro running snow leopard.    Downloaded Logos 4 installer program but  it won't open, even after dragging it to applications.  Please pass on solution if you find it.  thanks

 

Is this the first time ever opening L4 Mac?  Have you ever used L4 Win?  The reason I ask is because I believe a similar problem arose and was fixed the other day,  To solve this problem, the guy had to delete a corrupt .db file.  Here is what I would do if the answer to either of those questions is yes:

1) Post your logs to the forum instructions are posted here: http://community.logos.com/forums/t/6731.aspx Just in case you are having a different problem.  Also, post logs even if this is your first time using the program

2) Go through every folder in /Users/<your id>/LIbrary/Application Support/Logos 4 and delete all .db files you find (Note: begin the whitchunt in the Logos 4 folder)

3) Try firing up the app again once you finish.  The .db files should be rebuilt.

 

Hope this Helps

Michael Kares

Posts 505
Michael Kares | Forum Activity | Replied: Mon, Feb 1 2010 10:32 PM

Also note that you can skip the ridiculously large resource folder that that is full of .logos4 files.  I don't think there is a .db file in that folder

Posts 12
David Pillar | Forum Activity | Replied: Tue, Feb 2 2010 6:15 PM

Thanks for the response Michael: I've never (to my knowledge) used L4 (through I did have an old libronix program IVP Collection, 4 years old  I used on my mac via a virtual machine).   When I go to the Logos 4 file ("Library/Application Support/Logos4/Logging which you will find under your home folder") there are no .db file in it or any other files for that matter.  Only the nlog.config file I'd dragged in.  So I also can't find any logging folder in order to file reports on log messages. 

I hope this helps clarify the problem better.

Thanks for the help. 

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Feb 2 2010 6:31 PM

Living and learning - launching "Logos Bible Software 4" from dmg file does prompt for Application installation.

Remember forum poster having launch problems since could not create com.logos.LogosIndexer.plist inside LaunchAgents:

My iMac "Library/Application Support/Logos4" folder has 5 folders inside:

Data, Documents, Logging, Shared, and Users.

Also wonder if dialog box appears asking for Logos account ?  If not, console messages likely would help identify issue.

Keep Smiling Smile

Posts 12
David Pillar | Forum Activity | Replied: Tue, Feb 2 2010 6:45 PM

My iMac "Library/Application Support/Logos4" folder has only one  folder inside: "Logging" so its missing "Data, Documents,, Shared, and Users".  When I try to launch there is no response including a dialog box asking for Logos account info.  I'm no technician but I opened the console messages but didn't see anything with "logos 4". What would I be looking for in these messages? thanks

Posts 12
David Pillar | Forum Activity | Replied: Tue, Feb 2 2010 6:55 PM

I take that back. I found a few messages in the console messages:

2/1/10 9:03:30 PM com.apple.launchd.peruser.502[141] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[269]) Exited: Killed

2/2/10 6:45:56 PM [0x0-0x155155].com.logos.Logos_Bible_Software_4[3384] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 9:30:08 PM com.apple.launchd.peruser.502[140] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[301]) Exited: Killed

2/1/10 9:55:52 PM com.apple.launchd.peruser.502[144] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[334]) Exited: Killed

Posts 12
David Pillar | Forum Activity | Replied: Tue, Feb 2 2010 6:55 PM

I take that back. I found a few messages in the console messages:

2/1/10 9:03:30 PM com.apple.launchd.peruser.502[141] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[269]) Exited: Killed

2/2/10 6:45:56 PM [0x0-0x155155].com.logos.Logos_Bible_Software_4[3384] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 9:30:08 PM com.apple.launchd.peruser.502[140] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[301]) Exited: Killed

2/1/10 9:55:52 PM com.apple.launchd.peruser.502[144] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[334]) Exited: Killed

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Feb 2 2010 7:44 PM

Curious - can a file be copied to your "Library/LaunchAgents" folder ?

Observation: Apple launch daemon killing Logos Bible Software - perhaps permission issue with LaunchAgents (or software running on Mac to prevent surprise installation).

By the way, google search for shm_semaphores_init tmp_shared finds some Mono items.

Keep Smiling Smile

 

Posts 15
Ryan Thetford | Forum Activity | Replied: Tue, Feb 2 2010 8:20 PM

I had same problem and mac support had me make new admin user account and try running install and it worked.  I am trying to figure out why it won't on my account now but this may help you get it at least on your mac.

Posts 12
David Pillar | Forum Activity | Replied: Tue, Feb 2 2010 8:24 PM

I cked the "LaunchAgents" folder but i didn't see any L4 appearing files there.  I'm not sure what you meant:  "Apple launch daemon killing Logos Bible Software - perhaps permission issue with LaunchAgents (or software running on Mac to prevent surprise installation)."

Posts 12
David Pillar | Forum Activity | Replied: Tue, Feb 2 2010 8:26 PM

Hi Ryan,  are you referring to "mac support" at Logos customer technical service?  Thanks for the help

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Tue, Feb 2 2010 8:27 PM

What does the following command in Terminal print?

ls -ld ~/Library/LaunchAgents

Mobile Development Team Lead

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Tue, Feb 2 2010 8:29 PM

Also, if you can post your entire Console Messages.log or any crash report, that would be really helpful as well.

Mobile Development Team Lead

Posts 12
David Pillar | Forum Activity | Replied: Tue, Feb 2 2010 8:38 PM

Hi Ryan, thanks for jumping in to help. I don't understand your question re: command in Terminal print, but I copied my Console Messages (BTW I don't think I'm able access any crash report):

2/1/10 8:47:08 PM Logos Bible Software 4[269] Setting ulimit for open files to 10240

2/1/10 8:47:09 PM [0x0-0x28028].com.logos.Logos_Bible_Software_4[269] ** (process:269): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/1/10 8:47:09 PM [0x0-0x28028].com.logos.Logos_Bible_Software_4[269] ** (process:269): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/1/10 8:47:09 PM [0x0-0x28028].com.logos.Logos_Bible_Software_4[269] **

2/1/10 8:47:09 PM [0x0-0x28028].com.logos.Logos_Bible_Software_4[269] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 8:53:51 PM Logos Bible Software 4[304] Setting ulimit for open files to 10240

2/1/10 8:53:51 PM [0x0-0x2b02b].com.logos.Logos_Bible_Software_4[304] ** (process:304): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/1/10 8:53:51 PM [0x0-0x2b02b].com.logos.Logos_Bible_Software_4[304] ** (process:304): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/1/10 8:53:51 PM [0x0-0x2b02b].com.logos.Logos_Bible_Software_4[304] **

2/1/10 8:53:51 PM [0x0-0x2b02b].com.logos.Logos_Bible_Software_4[304] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 9:03:27 PM com.apple.launchd.peruser.502[141] ([0x0-0x2b02b].com.logos.Logos_Bible_Software_4[304]) Exited: Killed

2/1/10 9:03:30 PM com.apple.launchd.peruser.502[141] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[269]) Exited: Killed

2/1/10 9:12:12 PM Logos Bible Software 4[254] Setting ulimit for open files to 10240

2/1/10 9:12:12 PM [0x0-0x25025].com.logos.Logos_Bible_Software_4[254] ** (process:254): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/1/10 9:12:12 PM [0x0-0x25025].com.logos.Logos_Bible_Software_4[254] ** (process:254): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/1/10 9:12:12 PM [0x0-0x25025].com.logos.Logos_Bible_Software_4[254] **

2/1/10 9:12:12 PM [0x0-0x25025].com.logos.Logos_Bible_Software_4[254] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 9:17:12 PM com.apple.launchd.peruser.502[140] ([0x0-0x25025].com.logos.Logos_Bible_Software_4[254]) Exited: Killed

2/1/10 9:27:27 PM Logos Bible Software 4[301] Setting ulimit for open files to 10240

2/1/10 9:27:27 PM [0x0-0x28028].com.logos.Logos_Bible_Software_4[301] ** (process:301): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/1/10 9:27:27 PM [0x0-0x28028].com.logos.Logos_Bible_Software_4[301] ** (process:301): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/1/10 9:27:27 PM [0x0-0x28028].com.logos.Logos_Bible_Software_4[301] **

2/1/10 9:27:27 PM [0x0-0x28028].com.logos.Logos_Bible_Software_4[301] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 9:30:08 PM com.apple.launchd.peruser.502[140] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[301]) Exited: Killed

2/1/10 9:55:52 PM com.apple.launchd.peruser.502[144] ([0x0-0x28028].com.logos.Logos_Bible_Software_4[334]) Exited: Killed

2/1/10 9:56:13 PM Logos Bible Software 4[339] Setting ulimit for open files to 10240

2/1/10 9:56:13 PM [0x0-0x2b02b].com.logos.Logos_Bible_Software_4[339] ** (process:339): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/1/10 9:56:13 PM [0x0-0x2b02b].com.logos.Logos_Bible_Software_4[339] ** (process:339): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/1/10 9:56:13 PM [0x0-0x2b02b].com.logos.Logos_Bible_Software_4[339] **

2/1/10 9:56:13 PM [0x0-0x2b02b].com.logos.Logos_Bible_Software_4[339] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 9:58:47 PM Logos Bible Software 4[358] Setting ulimit for open files to 10240

2/1/10 9:58:48 PM [0x0-0x2e02e].com.logos.Logos_Bible_Software_4[358] ** (process:358): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/1/10 9:58:48 PM [0x0-0x2e02e].com.logos.Logos_Bible_Software_4[358] ** (process:358): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/1/10 9:58:48 PM [0x0-0x2e02e].com.logos.Logos_Bible_Software_4[358] **

2/1/10 9:58:48 PM [0x0-0x2e02e].com.logos.Logos_Bible_Software_4[358] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 10:00:01 PM com.apple.launchd.peruser.502[144] ([0x0-0x2e02e].com.logos.Logos_Bible_Software_4[358]) Exited: Killed

2/1/10 10:00:15 PM com.apple.launchd.peruser.502[144] ([0x0-0x2b02b].com.logos.Logos_Bible_Software_4[339]) Exited: Killed

2/1/10 10:01:02 PM Logos Bible Software 4[381] Setting ulimit for open files to 10240

2/1/10 10:01:02 PM [0x0-0x34034].com.logos.Logos_Bible_Software_4[381] ** (process:381): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/1/10 10:01:02 PM [0x0-0x34034].com.logos.Logos_Bible_Software_4[381] ** (process:381): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/1/10 10:01:02 PM [0x0-0x34034].com.logos.Logos_Bible_Software_4[381] **

2/1/10 10:01:02 PM [0x0-0x34034].com.logos.Logos_Bible_Software_4[381] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 10:01:11 PM com.apple.launchd.peruser.502[144] ([0x0-0x34034].com.logos.Logos_Bible_Software_4[381]) Exited: Killed

2/1/10 10:36:06 PM Logos Bible Software 4[229] Setting ulimit for open files to 10240

2/1/10 10:36:07 PM [0x0-0x26026].com.logos.Logos_Bible_Software_4[229] ** (process:229): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/1/10 10:36:07 PM [0x0-0x26026].com.logos.Logos_Bible_Software_4[229] ** (process:229): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/1/10 10:36:07 PM [0x0-0x26026].com.logos.Logos_Bible_Software_4[229] **

2/1/10 10:36:07 PM [0x0-0x26026].com.logos.Logos_Bible_Software_4[229] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/1/10 10:42:20 PM com.apple.launchd.peruser.502[104] ([0x0-0x26026].com.logos.Logos_Bible_Software_4[229]) Exited: Killed

2/2/10 6:37:10 PM Logos Bible Software 4[3359] Setting ulimit for open files to 10240

2/2/10 6:37:11 PM [0x0-0x14e14e].com.logos.Logos_Bible_Software_4[3359] ** (process:3359): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/2/10 6:37:11 PM [0x0-0x14e14e].com.logos.Logos_Bible_Software_4[3359] ** (process:3359): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/2/10 6:37:11 PM [0x0-0x14e14e].com.logos.Logos_Bible_Software_4[3359] **

2/2/10 6:37:11 PM [0x0-0x14e14e].com.logos.Logos_Bible_Software_4[3359] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/2/10 6:45:13 PM com.apple.launchd.peruser.502[104] ([0x0-0x14e14e].com.logos.Logos_Bible_Software_4[3359]) Exited: Killed

2/2/10 6:45:56 PM Logos Bible Software 4[3384] Setting ulimit for open files to 10240

2/2/10 6:45:56 PM [0x0-0x155155].com.logos.Logos_Bible_Software_4[3384] ** (process:3384): CRITICAL **: _wapi_shm_file_open: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error: No such file or directory

2/2/10 6:45:56 PM [0x0-0x155155].com.logos.Logos_Bible_Software_4[3384] ** (process:3384): CRITICAL **: _wapi_shm_attach: shared file [/Users/davidpillar/.wapi/shared_data-MacBook-Pro-24ghzs-MacBook-Pro.local-Darwin-i386-312-12-0] open error

2/2/10 6:45:56 PM [0x0-0x155155].com.logos.Logos_Bible_Software_4[3384] **

2/2/10 6:45:56 PM [0x0-0x155155].com.logos.Logos_Bible_Software_4[3384] ERROR:shared.c:521:shm_semaphores_init: assertion failed: (tmp_shared != NULL)

2/2/10 7:02:46 PM com.apple.launchd.peruser.502[104] ([0x0-0x155155].com.logos.Logos_Bible_Software_4[3384]) Exited: Killed

Posts 15
Ryan Thetford | Forum Activity | Replied: Tue, Feb 2 2010 8:39 PM

No Apple Care. 

Posts 12
David Pillar | Forum Activity | Replied: Tue, Feb 2 2010 8:47 PM

I don't have apple care so do mean new admin user account w/Logos or a mac account?  thanks

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