Song Select - An Error Occurred getting results

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Donte Banks | Forum Activity | Posted: Sat, Aug 1 2015 1:11 PM

We have been getting an error in song select for the past few months. I checked mobil.songselct.com and it works just fine every time. Linked and re-linked. Still nothing. Please Help!

2015-08-01 19:49:19.6656 1 Info OurApp Starting application (1.29, version 1.29.0.0426) at 0.215 seconds.
2015-08-01 19:49:21.1556 1 Info OurApp Proceeding to app startup.
2015-08-01 19:49:21.2797 1 Info UserManager Opening UserManager in C:\Users\godch\AppData\Local\Proclaim\Users.
2015-08-01 19:49:21.3578 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Users\UserManager.db
2015-08-01 19:49:21.3888 1 Info AppStartupModel [1] CommandLine Arguments
2015-08-01 19:49:21.3888 1 Info AppStartupModel CommandLine Argument:[C:\Users\godch\AppData\Local\Proclaim\System\Proclaim.exe]
2015-08-01 19:49:23.6694 1 Info OurApp Showing startup window at 4.221 seconds.
2015-08-01 19:49:23.6994 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\ErrorReportManager\ErrorReportManager.db
2015-08-01 19:49:23.7245 1 Info AppModel App is now idle.
2015-08-01 19:49:23.7505 1 Info ElementUtility Couldn't find focusable item; focus unchanged.
2015-08-01 19:49:24.9777 1 Info AppStartupModel User cookie verification succeeded.
2015-08-01 19:49:25.0447 1 Info AppModel Initializing Proclaim services. (Data Folder = C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb)
2015-08-01 19:49:25.0758 1 Info PreferencesManager Opening PreferencesManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\OnlinePreferencesManager.
2015-08-01 19:49:25.0788 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\OnlinePreferencesManager\PreferencesManager.db
2015-08-01 19:49:25.0788 1 Info PreferencesManager Opening PreferencesManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\LocalApplicationPreferencesManager.
2015-08-01 19:49:25.0788 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\LocalApplicationPreferencesManager\PreferencesManager.db
2015-08-01 19:49:25.2279 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\MediaManager\MediaManager.db
2015-08-01 19:49:25.2409 1 Info SQLiteUtility Checking for corruption in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\TouchPointsManager\TouchPointsManager.db
2015-08-01 19:49:25.2409 1 Info SQLiteUtility pragma integrity_check returned: ok
2015-08-01 19:49:25.2409 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\TouchPointsManager\TouchPointsManager.db
2015-08-01 19:49:25.4400 1 Info SlideCacheManager Opening SlideCacheManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\SlideCacheManager.
2015-08-01 19:49:25.4400 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\SlideCacheManager\SlideCacheManager.db
2015-08-01 19:49:25.4400 1 Info SlideCacheManager (Timed) Expiring slide cache.
2015-08-01 19:49:25.4400 1 Info SlideCacheManager Removed 0 records
2015-08-01 19:49:25.4560 1 Info SlideCacheManager (4ms) Expiring slide cache.
2015-08-01 19:49:25.4560 1 Info PresentationManager Opening PresentationManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\PresentationManager.
2015-08-01 19:49:25.4700 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\PresentationManager\PresentationManager.db
2015-08-01 19:49:25.4700 1 Info ClientLicenseManager Opening LicenseManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\LicenseManager.
2015-08-01 19:49:25.4700 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\LicenseManager\LicenseManager.db
2015-08-01 19:49:25.5231 1 Info UploadManager Opening UploadManager in C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\UploadManager.
2015-08-01 19:49:25.5231 1 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Data\m4wf1zqm.tsb\UploadManager\UploadManager.db
2015-08-01 19:49:25.5661 1 Info SyncManager Adding sync client: PreferencesSyncItem
2015-08-01 19:49:25.5661 1 Info SyncManager Adding sync client: PresentationSyncItemDto
2015-08-01 19:49:25.5941 1 Info SyncManager Starting sync manager thread.
2015-08-01 19:49:25.6121 25 Info SyncManager Sync manager thread started.
2015-08-01 19:49:25.6367 25 Info SyncManager Requesting sync on all sync clients
2015-08-01 19:49:25.6667 6 Info LocalFileDatabase Found existing database at C:\Users\godch\AppData\Local\Proclaim\Telemetry\Telemetry.db
2015-08-01 19:49:26.1120 6 Info AppStartupModel (Timed) Updating stock media.
2015-08-01 19:49:26.1690 25 Info SyncClient Downloading items for PreferencesSyncItem
2015-08-01 19:49:26.5938 25 Info SyncClient New last known milestones: {"permissionMilestone":"2","itemMilestone":"7956771"}
2015-08-01 19:49:26.7289 25 Info SyncClient Downloading items for PresentationSyncItemDto
2015-08-01 19:49:26.9266 6 Info AppStartupModel (812ms) Updating stock media.
2015-08-01 19:49:27.0567 25 Info SyncClient Unchanged last known milestones: {"permissionMilestone":"2","itemMilestone":"1353"}
2015-08-01 19:49:27.0667 25 Info SyncManager Finished requesting sync on all sync clients. Summary of elapsed times:
2015-08-01 19:49:27.5640 1 Info AppModel App is no longer idle.
2015-08-01 19:49:28.2005 1 Info ServiceItemViewModel Service item 'LOGO' regenerating [0] slides now. RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:28.2725 29 Info ContentSlideElementGenerator GenerateSlideElements richTextTargetSize - 1700,930
2015-08-01 19:49:28.3586 1 Info ServiceItemViewModel Service item 'OSB QUICKSCREEN' regenerating [0] slides now. RenderVersion: 2015-08-01T19:49:28.3266286Z
2015-08-01 19:49:28.3776 1 Info ServiceItem Setting ServiceItem.Id=57f7779c-789c-4cdb-9973-8f8e85bed533 MediaItems={8f124f09-57b2-4217-ba03-ab3f1a6dfb0d}
2015-08-01 19:49:28.3776 1 Info ServiceItemViewModel Service item 'BLANK QUICKSCREEN' regenerating [0] slides now. RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:28.3926 1 Info ServiceItemViewModel Service item 'Video' regenerating [0] slides now. RenderVersion: 2015-08-01T19:38:49.0080000Z
2015-08-01 19:49:28.3926 1 Info ServiceItemViewModel Service item 'Video' regenerating [0] slides now. RenderVersion: 2015-08-01T19:38:40.9480000Z
2015-08-01 19:49:28.3926 1 Info ServiceItemViewModel Service item 'Video' regenerating [0] slides now. RenderVersion: 2015-08-01T19:38:34.5620000Z
2015-08-01 19:49:28.4096 1 Info ServiceItemViewModel Service item 'Video' regenerating [0] slides now. RenderVersion: 2015-08-01T19:38:15.2830000Z
2015-08-01 19:49:28.4096 1 Info ServiceItemViewModel Service item 'Amazing Love How' regenerating [0] slides now. RenderVersion: 2015-08-01T19:36:57.2270000Z
2015-08-01 19:49:28.7615 1 Info AudioController Stopping Audio
2015-08-01 19:49:29.6355 11 Warn GroupMessageSource Successful Group Users result with null or empty list of users to add to show in toast.
2015-08-01 19:49:29.9969 1 Info WebBrowserFactory Initializing CEF with Locale:[en-US]
2015-08-01 19:49:30.4653 1 Info AppStartupModel Startup completed, showing Completed now.
2015-08-01 19:49:30.5123 1 Info SlideCacheManager HasSlideData({ ServiceItemId=424b5c6d-c234-4282-b595-e0d1690303dc, SlideIndex=0, AspectRatio=SixteenByNine, Version=0001-01-01T00:00:00.0000000 }) : False
2015-08-01 19:49:30.5623 1 Info PresentationSlideViewModel Starting slide 'LOGO' [0] RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:30.5823 1 Info PresentationSlideViewModel Starting slide 'OSB QUICKSCREEN' [0] RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:30.5823 1 Info ServiceItem Deleting [0] previously detected signals from ServiceItem: [OSB QUICKSCREEN]
2015-08-01 19:49:30.6044 1 Info PresentationSlideViewModel Starting slide 'BLANK QUICKSCREEN' [0] RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:30.6404 1 Info SlideCacheManager HasSlideData({ ServiceItemId=e56054fe-934a-45c0-b958-c42b6170b498, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:49.0080000Z }) : True
2015-08-01 19:49:30.6604 1 Info PresentationSlideViewModel Starting slide 'Video' [0] RenderVersion: 2015-08-01T19:38:49.0080000Z
2015-08-01 19:49:30.6604 11 Info SlideCacheManager GetSlideData({ ServiceItemId=e56054fe-934a-45c0-b958-c42b6170b498, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:49.0080000Z })
2015-08-01 19:49:30.6744 1 Info SlideCacheManager HasSlideData({ ServiceItemId=c6613153-1967-4a26-bff4-d0745d76b877, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:40.9480000Z }) : True
2015-08-01 19:49:30.7089 12 Info SlideCacheManager GetSlideData({ ServiceItemId=c6613153-1967-4a26-bff4-d0745d76b877, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:40.9480000Z })
2015-08-01 19:49:30.7089 1 Info PresentationSlideViewModel Starting slide 'Video' [0] RenderVersion: 2015-08-01T19:38:40.9480000Z
2015-08-01 19:49:30.7530 1 Info SlideCacheManager HasSlideData({ ServiceItemId=f9a810ac-d876-48a9-852d-34aa4e1e29a3, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:34.5620000Z }) : True
2015-08-01 19:49:30.7530 32 Info SlideCacheManager AddSlideData({ ServiceItemId=424b5c6d-c234-4282-b595-e0d1690303dc, SlideIndex=0, AspectRatio=SixteenByNine, Version=0001-01-01T00:00:00.0000000 })
2015-08-01 19:49:30.7530 1 Info PresentationSlideViewModel Starting slide 'Video' [0] RenderVersion: 2015-08-01T19:38:34.5620000Z
2015-08-01 19:49:30.7720 1 Info SlideCacheManager HasSlideData({ ServiceItemId=88dafb78-5caa-458e-a169-2ce15e98df03, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:15.2830000Z }) : True
2015-08-01 19:49:30.7720 1 Info PresentationSlideViewModel Starting slide 'Video' [0] RenderVersion: 2015-08-01T19:38:15.2830000Z
2015-08-01 19:49:30.8140 6 Info SlideCacheManager GetSlideData({ ServiceItemId=88dafb78-5caa-458e-a169-2ce15e98df03, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:15.2830000Z })
2015-08-01 19:49:30.7530 17 Info SlideCacheManager GetSlideData({ ServiceItemId=f9a810ac-d876-48a9-852d-34aa4e1e29a3, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:34.5620000Z })
2015-08-01 19:49:30.8310 1 Info SlideCacheManager HasSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z }) : True
2015-08-01 19:49:30.9031 1 Info SlideCacheManager HasSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=1, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z }) : False
2015-08-01 19:49:30.9271 11 Info SlideCacheManager GetSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:30.9271 1 Info PresentationSlideViewModel Starting slide 'Amazing Love How' [1] RenderVersion: 2015-08-01T19:36:57.2270000Z
2015-08-01 19:49:30.9401 1 Info PresentationSlideViewModel Starting slide 'Amazing Love How' [0] RenderVersion: 2015-08-01T19:36:57.2270000Z
2015-08-01 19:49:30.9401 11 Info SlideCacheManager GetSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:30.9701 32 Info SlideCacheManager AddSlideData({ ServiceItemId=dfa67a14-1bae-4923-b180-41d3995aeceb, SlideIndex=0, AspectRatio=SixteenByNine, Version=0001-01-01T00:00:00.0000000 })
2015-08-01 19:49:31.1643 32 Info SlideCacheManager AddSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=1, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:31.2423 1 Info PresentationSlideViewModel Done generating slide LOGO [0]
2015-08-01 19:49:31.3694 32 Info SlideCacheManager AddSlideData({ ServiceItemId=57f7779c-789c-4cdb-9973-8f8e85bed533, SlideIndex=0, AspectRatio=SixteenByNine, Version=0001-01-01T00:00:00.0000000 })
2015-08-01 19:49:31.4134 1 Info PresentationSlideViewModel Done generating slide BLANK QUICKSCREEN [0]
2015-08-01 19:49:31.4264 1 Info PresentationSlideViewModel Done generating slide Amazing Love How [1]
2015-08-01 19:49:31.4765 1 Info PresentationSlideViewModel Done generating slide OSB QUICKSCREEN [0]
2015-08-01 19:49:31.7032 7 Info SlideCacheManager GetSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=1, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:31.7037 1 Info ServiceItemViewModel Service item 'OSB QUICKSCREEN' regenerating [1] slides now. RenderVersion: 2015-08-01T19:49:28.3876720Z
2015-08-01 19:49:31.7037 12 Info SlideCacheManager GetSlideData({ ServiceItemId=c6613153-1967-4a26-bff4-d0745d76b877, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:40.9480000Z })
2015-08-01 19:49:31.7297 1 Info PresentationSlideViewModel Starting slide 'OSB QUICKSCREEN' [0] RenderVersion: 0001-01-01T00:00:00.0000000
2015-08-01 19:49:31.7517 1 Info SlideCacheManager UpdateVersion({ ServiceItemId=57f7779c-789c-4cdb-9973-8f8e85bed533, SlideIndex=0, AspectRatio=FourByThree, Version=0001-01-01T00:00:00.0000000 })
2015-08-01 19:49:31.7037 11 Info SlideCacheManager GetSlideData({ ServiceItemId=e56054fe-934a-45c0-b958-c42b6170b498, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:49.0080000Z })
2015-08-01 19:49:31.7032 17 Info SlideCacheManager GetSlideData({ ServiceItemId=88dafb78-5caa-458e-a169-2ce15e98df03, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:15.2830000Z })
2015-08-01 19:49:31.7037 6 Info SlideCacheManager GetSlideData({ ServiceItemId=f9a810ac-d876-48a9-852d-34aa4e1e29a3, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:38:34.5620000Z })
2015-08-01 19:49:31.8237 1 Info PresentationSlideViewModel Slide [LOGO] [0] deactivated - Hash:[28595379].
2015-08-01 19:49:31.8237 1 Info PresentationSlideViewModel Slide [Video] [0] deactivated - Hash:[45212362].
2015-08-01 19:49:31.8317 1 Info PresentationSlideViewModel Slide [Video] [0] deactivated - Hash:[34571880].
2015-08-01 19:49:31.8317 1 Info PresentationSlideViewModel Slide [Video] [0] deactivated - Hash:[64784526].
2015-08-01 19:49:31.8317 1 Info PresentationSlideViewModel Slide [Video] [0] deactivated - Hash:[61611653].
2015-08-01 19:49:31.8317 1 Info PresentationSlideViewModel Slide [Amazing Love How] [0] deactivated - Hash:[54536261].
2015-08-01 19:49:41.7638 1 Info MainWindowViewModel Presentations changed by sync.
2015-08-01 19:49:42.1429 1 Info ServiceItemViewModel Service item 'Amazing ' regenerating [2] slides now. RenderVersion: 2015-08-01T19:49:41.1454183Z
2015-08-01 19:49:42.1429 1 Info SlideCacheManager HasSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:49:41.1454183Z }) : False
2015-08-01 19:49:42.1609 1 Info PresentationSlideViewModel Starting slide 'Amazing ' [1] RenderVersion: 2015-08-01T19:36:57.2270000Z
2015-08-01 19:49:42.1729 1 Info SlideCacheManager UpdateVersion({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=1, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z })
2015-08-01 19:49:42.1729 1 Info PresentationSlideViewModel Starting slide 'Amazing ' [0] RenderVersion: 2015-08-01T19:49:41.1454183Z
2015-08-01 19:49:42.4081 32 Info SlideCacheManager AddSlideData({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:49:41.1454183Z })
2015-08-01 19:49:42.4874 1 Info PresentationSlideViewModel Done generating slide Amazing  [0]
2015-08-01 19:49:42.5334 1 Info PresentationSlideViewModel Slide [Amazing ] [0] deactivated - Hash:[65646981].
2015-08-01 19:49:42.5334 1 Info SlideCacheManager GetSlideThumbnail({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z }). Cache hit
2015-08-01 19:49:42.5334 1 Info SlideCacheManager GetSlideThumbnail({ ServiceItemId=f82c05b4-90a6-41cf-9bde-079f1a7978c5, SlideIndex=0, AspectRatio=SixteenByNine, Version=2015-08-01T19:36:57.2270000Z }). Cache hit
2015-08-01 19:49:43.0077 12 Error ProclaimWebClient WebServiceException for SongSelectSongs with uri=https://production.songselectapi.com/v1/songs/find/Amazing?start=0&count=7: Libronix.Utility.Net.WebServiceException: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. Request: GET https://production.songselectapi.com/v1/songs/find/Amazing?start=0&count=7 (status Unauthorized, content type 'application/json; charset=utf-8', content length 60)
   at Libronix.Utility.Net.WebServiceRequest.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
   at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
   at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)
   at Libronix.Utility.Json.Web.JsonWebServiceRequest`1.GetResponse()
   at Logos.Proclaim.Common.ProclaimWebServiceRequest`1.GetRestServiceResult(Func`1 fnGetResponse)
content: {"advice":"SONGSELECT_DENIED","problem":"permission_denied"}
2015-08-01 19:49:52.3944 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
2015-08-01 19:50:41.7680 25 Info SyncManager Requesting sync on all sync clients
2015-08-01 19:50:41.7960 25 Info SyncClient Found 1 items to submit for PresentationSyncItemDto
2015-08-01 19:50:41.8320 25 Info SyncClient (Timed) Submitting 1 of 1 items.
2015-08-01 19:50:42.3804 25 Info SyncClient (546ms) Submitting 1 of 1 items.
2015-08-01 19:50:42.4234 25 Info SyncClient Integrated 1 successes, 0 conflicts, and 0 errors.
2015-08-01 19:50:42.4234 25 Info SyncClient Downloading items for PresentationSyncItemDto
2015-08-01 19:50:42.7462 25 Info SyncClient New last known milestones: {"permissionMilestone":"2","itemMilestone":"1354"}
2015-08-01 19:50:42.7532 25 Info SyncManager Finished requesting sync on all sync clients. Summary of elapsed times:

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sat, Aug 1 2015 4:25 PM

Nothing seems wrong on the Proclaim side. Requests are failing with a permission denied message. 

{"advice":"SONGSELECT_DENIED","problem":"permission_denied"}

The next step would be to contact SongSelect support and find out why their web API is denying you access.

Posts 170
Jim Snowden | Forum Activity | Replied: Sat, Aug 1 2015 6:41 PM

I have the same problem so perhaps not an account issue.

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sat, Aug 1 2015 6:44 PM

I will reach out to our contact with SongSelect on Monday to see if there's anything we can do. Thanks for the reports. 

Posts 170
Jim Snowden | Forum Activity | Replied: Sat, Aug 1 2015 6:50 PM

In case it helps in your contact, I tried removing my link with Songselect from proclaim, which was OK, but when I tried adding it back again, I just got a blank dialog rather than the usual sign on dialog.

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Aug 3 2015 10:15 AM

Donte Banks:
We have been getting an error in song select for the past few months. I checked mobil.songselct.com and it works just fine every time. Linked and re-linked. Still nothing. Please Help!

Donte, what is the SongSelect username you're trying to link? I need this so I can follow up with SongSelect support.

Posts 170
Jim Snowden | Forum Activity | Replied: Wed, Aug 5 2015 3:50 AM

I tried again yesterday and the songselect licensing seems to be back working again.

Posts 1
Donte Banks | Forum Activity | Replied: Sun, Aug 23 2015 7:20 AM

Hi,

 Our username is donte@iamagodchaser.org

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sun, Aug 23 2015 9:28 AM

Donte Banks:

Hi,

 Our username is donte@iamagodchaser.org

You mention that you've "linked and re-linked" your account. When you re-link your account are you asked to enter your username password again? or is it using cached credentials? If so you may need to clear your cookies and saved password information from Internet Explorer. If you try again with entering your username and password and it still doesn't work please let us know. I have what I need to follow up with SongSelect.

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