Logos 6 refuses to open.

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Posts 28
He Is Lord! | Forum Activity | Posted: Mon, Aug 3 2015 11:03 AM

4111.Logos Log Files.zip

The problem I am having is that my LOGOS 6 will not open.  I have run a scan on my hard drive and have deleted threats that I was surprised to have.  The error message I receive is "Logos has encountered a problem and has stopped working correctly.  Close program"  Logos is working fine on my other two computers.  The error is on a desktop running Windows 8.1 Pro and the other two are a laptop with the same OS as the desktop and the other is a Surface 2 Pro tablet running Windows 10 Pro.  Just as a side bit of info the desktop was shut down for 10 days while we were gone from home but so was the laptop which is fine.  I had the Surface with me. Any help would be appreciated or at best a Logos technician who could remotely look and see what is happening.  Thanks.

Posts 8139
LogosEmployee

We may need to see logs from Event Viewer for this crash. (Or you can contact Tech Support for assistance.)

Posts 28
He Is Lord! | Forum Activity | Replied: Mon, Aug 3 2015 12:14 PM

How do I cotact Tech Support?

Posts 22284
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Aug 3 2015 12:17 PM

He Is Lord!:

How do I cotact Tech Support?

Contact details are at https://www.logos.com/contact 

Posts 28
He Is Lord! | Forum Activity | Replied: Mon, Aug 3 2015 12:25 PM

Thanks.

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