Logos not launching.

Hi everyone. I just upgraded my resource package today (Gold to Platinum), launched Logos and it downloaded the additional resources but then shut down. I thought that a bit odd, so I tried relaunching. The "sign in" screen appears briefly (shorter than usual) and then disappears and the app does not launch. I tried restarting my computer, complete shutdown and restart, and running the installer again. Nothing changed.

It was working fine before the update.

There's no crash report, and it's been a long time since I've had to hunt down the Logs... any ideas?

Running Logos 6.5, OSX 10.10.4 on a MacBook Pro (mid 2013); SSD Drive, 16gig memory...

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Dave Hooton

There's no crash report, and it's been a long time since I've had to hunt down the Logs

See https://www.logos.com/support/logos6/mac/report-problem

Doug Dunbar

Here's the log.

4380.LogosLogs.dougdunbar.20150821-175432.zip

Doug Dunbar

https://community.logos.com/discussion/comment/758032#Comment_758032

Thanks Dave

JT (alabama24)

https://community.logos.com/discussion/comment/758038#Comment_758038

Here's the log.

An easy one for me. I am not sure how much it might inconvenience you.

Your catalog.db file has been corrupted and needs to be rebuilt. With Logos closed, delete the file, then open Logos to allow it to rebuild. I have no idea how long this will take. The file is located at the path below. NOTE: your library is hidden by default in OS X. Google "show library OS X" if you don't know how to navigate there or ask here if that doesn't help.

/Users/dougdunbar/Library/Application Support/Logos4/Data/eua1vkcd.y4y/LibraryCatalog/catalog.db

Doug Dunbar

https://community.logos.com/discussion/comment/758059#Comment_758059

OK tried that. Deleted all the catalog.db files (there was a number of corrupt ones).

Logos still doesn't launch. The catalog.db file is created again, but Logos shuts down immediately after that.

Doug Dunbar

https://community.logos.com/discussion/comment/758067#Comment_758067

Tried doing a complete reinstall. Logos started. Logged in. Then when Logos began downloading my resources (13+ gigs), it crashed again. Back to the same thing as described above. Here's the latest log. Good thing I print out hard copy the key resources I use week to week for sermon prep

5722.LogosLogs.dougdunbar.20150821-223826.zip

Dave Hooton

https://community.logos.com/discussion/comment/758072#Comment_758072

Another file corruption reported earlier was /Users/dougdunbar/Library/Application Support/Logos4/Data/eua1vkcd.y4y/Errors/Application/ErrorReportManager.db and the latest log still has problems with catalog.db

I think you should check the hard drive for errors before attempting to fix these databases.

PS a re-install won't work, but save your resources next time as you can Scan them in and eliminate a download.

Doug Dunbar

https://community.logos.com/discussion/comment/758075#Comment_758075

Thanks Dave. I ran Disk Utility and you were right, there were issues with the hard drive. I had a recent back up from last week, so after running a Time Machine restore, Disk Utility reported all good on the drive. Running Logos now, and downloading the updates and resources. Fingers crossed.