Logos 6 not responding during a search

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This post has 13 Replies | 1 Follower

Posts 21
Ben Chavez | Forum Activity | Posted: Tue, Aug 25 2015 3:52 PM

When will the problem of logos "not responding" during a everything search in windows 7 be fixed?

Posts 21877
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Aug 25 2015 4:31 PM

Do you only see it when Logos is indexing?

Posts 7983
LogosEmployee

Please see my last reply from the previous time you posted this: https://community.logos.com/forums/t/113028.aspx

As mentioned, you can use "By Count" or "By Resource" to help the problem somewhat for now.

Posts 2811
Doc B | Forum Activity | Replied: Tue, Aug 25 2015 8:19 PM

I'm guessing, Bradley, that he saw that post and just wants to know if this is on the front burner yet, or still simmering on the back.

Seems like a pretty big issue, relatively speaking. I'm sure Ben's not the only one curious. Perhaps the 'everything' search was a bridge too far?

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 21
Ben Chavez | Forum Activity | Replied: Sun, Aug 30 2015 8:46 PM

Hi Bradley, thanks for your reply. I am using "by resource" and that does  help. When I spoke to TS about 3 months ago they told me this was going to be fixed in 6.3. I'm just wondering if this is something that is being addressed or even thought of being addressed? And Graham, no this is not only when indexing. I purchased a new laptop last year for the sole purpose of using Logos 6 and it's pretty frustrating when the computer hangs during the everything search. Anyway, just curious as to where we're at on the fix. Thanks Bradley!

Posts 7983
LogosEmployee

Ben Chavez:
When I spoke to TS about 3 months ago they told me this was going to be fixed in 6.3.

They were probably referring to this reported problem in Basic Search, which was improved in 6.3: https://community.logos.com/forums/t/101889.aspx

Ben Chavez:
I'm just wondering if this is something that is being addressed or even thought of being addressed?

We have a case in our bug tracking system for this problem and will update the other thread when we have more information.

Posts 21
Ben Chavez | Forum Activity | Replied: Wed, Sep 2 2015 10:08 AM

thanks Bradley!

Posts 21
Ben Chavez | Forum Activity | Replied: Fri, Dec 4 2015 5:57 AM

Hey Bradley, I first started inquiring about this on the forum back in July we're now in December. I was in contact with t/s long before my posts. Any news yet on this issue?

Posts 7983
LogosEmployee

Hi Ben,

I checked the status of the case and it was marked "not reproducible"; however, no one communicated that on the forum posts you opened. I've reopened the case (so that it can be fixed) and will remind the team to make sure that status changes are posted to customers on the forums.

I'm sorry for the delay on this.

Posts 7983
LogosEmployee

(FWIW, part of our confusion here was that a different customer reported a similar problem as being solved for him in 6.6: https://community.logos.com/forums/p/107105/763966.aspx#763966; the person closing the case overlooked your post. Again, I'm sorry for the mix up and delay here.)

Posts 244
LogosEmployee
Ryan Gano (Faithlife) | Forum Activity | Replied: Fri, Dec 4 2015 10:22 AM

Bradley Grainger (Faithlife):
the person closing the case overlooked your post.

I admit it. I closed the case. I saw that another user reported what looked like the same issue and then reported that it wasn't an issue anymore. Our belief was that they were the same issue so I closed it. I should have updated this case with that information so you could let us know it was still not working for you.

Now, onto this issue. I cannot reproduce it. I've tried two different releases (6.8 and 6.7 SR-1) and machines (both Windows). I've tried many different searches and at least a couple of layouts. We'll be looking into the issue but if you can give any more insight into this issue we would really appreciate it.

For reference these are my current results:

  1. Launch app
  2. Click on search (it's set to basic/Everything/Ranked)
  3. Search for sycamore
  4. I receive results very quickly (they take time to fully populate but the UI never locks)
  5. 2,207 results in 1,518 articles in 711 resources (0.75 sec)
Posts 21
Ben Chavez | Forum Activity | Replied: Sat, Dec 5 2015 8:10 AM

Thanks for checking into this Bradley, I'm sure you guys are swamped and it would be difficult to remember everything people are inquiring about. I'll reply to Ryan and see if we can resolve this issue somehow. Thanks again,

Posts 21
Ben Chavez | Forum Activity | Replied: Sat, Dec 5 2015 8:33 AM

Good morning Ryan, thanks for the reply. You guys have always replied quickly and I'm  impressed because I see many of the posts that go up and you seem to reply to all. I'm sure  you're very busy so thanks again for getting back to me. I see that you have done some work to resolve the issue I mentioned because my computer does not do it as often. I have noticed that it happens periodically but not as often as before. We tried everything from removing and reinstalling logos to removing some of my licenses, to t/s remotely duplicating the issue on my computer etc. Anyway, I didn't think it was my computer specific as my computer at work does the same thing. Yesterday I was doing some work and I would get the message periodically of not responding when searching an everything search. That's when I thought of contacting you again just to see if there was anything new. Honestly I've been staying away from the everything searches for a little while because of the previous issues and the frustration. I just performed several searches and didn't duplicate the previous problem. So, at this point it may be an intermittent issue. I'd say that from my stand point I can live with the occasional issue. If it becomes as bad as before I will certainly let you all know. Thank you so much for your concern and diligence in working on resolving the issue. I will repost here in a week or so just to let you know how things are working. Thanks again!

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Mon, Jan 4 2016 3:14 PM

Ben Chavez:

I just performed several searches and didn't duplicate the previous problem. So, at this point it may be an intermittent issue. I'd say that from my stand point I can live with the occasional issue. If it becomes as bad as before I will certainly let you all know. Thank you so much for your concern and diligence in working on resolving the issue. I will repost here in a week or so just to let you know how things are working. Thanks again!

Hi Ben,

Unfortunately after some more investigation we still haven't tracked down the cause of your issue, or been able to reproduce it in-house. I wish I had more to report, but I hope that the issue becoming less frequent leaves your use of the software in a good position. If you are able to deduce any further information on how to cause the problem, please let us know, but we can't do anything more at this time.

Dylan Rondeau, Software Tester

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