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Posts 274
Average Joe | Forum Activity | Posted: Wed, Sep 2 2015 6:19 AM

Some time last week, that little bell icon at the top of the Faithlife page (to the left of my avatar) stopped working the way it has previously.  In the past, any time someone would post or reply to a post in a group I belonged to, a number in a little red circle would appear by the bell. I would click on the bell and be taken to a page where I could see notifications for all the newest posts (and even the older ones already marked as read).

However, the bell hasn't shown any new posts in 5 days or so. And when I click on it, nothing happens because there is no red circle indicating any new notifications. But I know people are posting because I am receiving the emails. I would like to be able to see the new posts clumped together from within Faithlife.

I double and triple checked my notification settings.  They are all as they have always been. No box got unchecked or anything. And it doesn't appear to be unique to one computer as it behaves the same way on my work and home computers.

I feel like maybe I'm missing something obvious. Has this happened to anyone else?

Posts 192
LogosEmployee

Hmm...when you click the notification bell, the notifications should appear in a small popup. What browser are you using?

Can you view this page? https://faithlife.com/notifications

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NB.Mick | Forum Activity | Replied: Wed, Sep 2 2015 9:33 AM

maybe a popup blocker / anti-adware extension or so blocking the popup?

Running Logos 8 latest beta version on Win 10

Posts 192
LogosEmployee

That's certainly possible. Opening a private browsing window or incognito window is one way to temporarily disable browser extensions from running on a page.

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Posts 274
Average Joe | Forum Activity | Replied: Wed, Sep 2 2015 11:00 AM

Dustin Masters (Faithlife):

Hmm...when you click the notification bell, the notifications should appear in a small popup. What browser are you using?

Can you view this page? https://faithlife.com/notifications

Thanks! Yes, I can view that page.  And I tried it on Chrome and all of the sudden the little red circle was back!  I had been using Internet Explorer. That must have been my first mistake. Embarrassed

Posts 192
LogosEmployee
Dustin Masters (Faithlife) | Forum Activity | Replied: Wed, Sep 2 2015 11:03 AM

Ah - we do support Internet Explorer, and I have found the bug you ran into! We'll get a fix shipped shortly.

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Posts 274
Average Joe | Forum Activity | Replied: Wed, Sep 2 2015 11:33 AM

Dustin Masters (Faithlife):

Ah - we do support Internet Explorer, and I have found the bug you ran into! We'll get a fix shipped shortly.

Good to know I wasn't going crazy! Thanks!

Posts 274
Average Joe | Forum Activity | Replied: Fri, Sep 4 2015 6:07 AM

It appears to be functioning as it should in Internet Explorer now.  Thanks!

Posts 274
Average Joe | Forum Activity | Replied: Sat, Sep 5 2015 3:36 PM

It is working on Internet Explorer, but the little red circle is only a quarter of a circle. when there are new posts (so the number of new posts within the circle is not legible). Not a big deal, but I thought I'd point it out in case it's not just me.

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NB.Mick | Forum Activity | Replied: Tue, Sep 8 2015 12:46 PM

Dustin Masters (Faithlife):

Ah - we do support Internet Explorer, and I have found the bug you ran into! We'll get a fix shipped shortly.

Dustin, is it by chance possible you fixed the $§*! Internet Exlorer by breaking Chrome?

I see this all the time

and some News items that I know come up as notifications, such as posts by Faithlife Today, but clicking the icon does not do anything.

Running Logos 8 latest beta version on Win 10

Posts 192
LogosEmployee
Dustin Masters (Faithlife) | Forum Activity | Replied: Tue, Sep 8 2015 12:49 PM

I'm unable to repro the behavior you're describing in Chrome - if you force-reload the page, does the icon work again?

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NB.Mick | Forum Activity | Replied: Tue, Sep 8 2015 12:57 PM

No it doesn't. The bell shape gets blue on mouse-over but no reaction on click. Btw the same goes for the Messages icon, whereas "my" icon opens my profile when I click it. 

Running Logos 8 latest beta version on Win 10

Posts 192
LogosEmployee

Hmm, that is odd...A couple things to try:

- Does it work in Internet Explorer for you?

- Does it work in an Incognito Window in Chrome?

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NB.Mick | Forum Activity | Replied: Tue, Sep 8 2015 1:23 PM

Dustin Masters (Faithlife):

Hmm, that is odd...A couple things to try:

- Does it work in Internet Explorer for you?

- Does it work in an Incognito Window in Chrome?

no to both (IE 10, seing the quarter-circle for the number)

Running Logos 8 latest beta version on Win 10

Posts 192
LogosEmployee
Dustin Masters (Faithlife) | Forum Activity | Replied: Thu, Sep 24 2015 3:16 PM

We shipped a fix for this issue. Is the notifications button working properly for you now?

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NB.Mick | Forum Activity | Replied: Thu, Sep 24 2015 10:40 PM

Yes, for some time now. Sorry for not posting back earlier and thanks a lot for fixing it!

Running Logos 8 latest beta version on Win 10

Posts 274
Average Joe | Forum Activity | Replied: Fri, Sep 25 2015 6:11 AM

Dustin Masters (Faithlife):

We shipped a fix for this issue. Is the notifications button working properly for you now?

Yes, thanks! All is well now. Smile

Posts 177
Andrew Zoll | Forum Activity | Replied: Fri, Oct 16 2015 11:38 AM

I'm having this issue now on Safari 9.0 on OS X El Capitan 10.11. Do you see this in Safari? I also changed my client in the developer menu to Chrome, and I'm still having the same issue. The notifications do not go away. 

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Andrew Zoll | Forum Activity | Replied: Sun, Oct 18 2015 12:24 PM

Whatever you guys did, it's working now. Thanks!

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NB.Mick | Forum Activity | Replied: Tue, Nov 3 2015 9:32 AM

Dustin Masters (Faithlife):

We shipped a fix for this issue. Is the notifications button working properly for you now?

Do we see a regression here? Notifications is not working for me since at least yesterday, not on Chrome nor on IE: the bell becomes blue, but doesn't react on click.

Running Logos 8 latest beta version on Win 10

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