WARNING!!!! The Logos app might delete almost all your resources on your device due to the ongoing issue.

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This post has 15 Replies | 1 Follower

Posts 425
George | Forum Activity | Posted: Fri, Sep 4 2015 2:17 PM

I only have 44 resources listed out of the thousands I own and the hundreds I have downloaded to my Android device (Note 3).  i downloaded a bunch of my resources so I won't have to be dependent on WIFI/cell network.  So much for being able to use our resources offline.

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Fri, Sep 4 2015 2:21 PM

Apparently this problem is the result of server issues Faithlife has been having.  

Posts 899
P A | Forum Activity | Replied: Fri, Sep 4 2015 2:23 PM

Works fine for me.

P A

Posts 1
Donnie Dupree | Forum Activity | Replied: Fri, Sep 4 2015 2:33 PM
Same thing here George. The funny thing is..I actually started getting books back, but it was someone else's downloaded content because it was in Spanish. Lol.
Posts 506
Tim Taylor | Forum Activity | Replied: Fri, Sep 4 2015 2:36 PM

Same exact thing is happening to me on iOS.

Posts 425
George | Forum Activity | Replied: Fri, Sep 4 2015 2:42 PM

It gets worse.  I checked the Logos folder on both my Note 3 and Asus tablet to see if the resources are still there (android/data/com.logos.androidlogos/install/resources) and what I have in the resources folder are thousands of empty folders that used to contain the downloaded resources.  So I didn't just lose my access to them and get it back once the Logos problem is solved. The Logos app deleted thousands of my resources.  This REALLY stinks!  I will have to download all my resources again on both my Note 3 and my tablet.

Posts 2770
Erwin Stull, Sr. | Forum Activity | Replied: Fri, Sep 4 2015 2:43 PM

Well, it looks like I've been bitten by the missing resource bug. My total dropped from 5916 to just 44. To add to this misery, I was watching it while it decreased.

Posts 506
Tim Taylor | Forum Activity | Replied: Fri, Sep 4 2015 2:44 PM

Wow, this is precisely why I bought a Windows tablet that runs Windows 10 and Logos 6, so they can't touch my downloaded resources or the majority of the Logos feature set on at least one of my mobile devices! lol. No touchy! I explain more about how it works here:

https://community.logos.com/forums/t/115018.aspx

Posts 899
P A | Forum Activity | Replied: Fri, Sep 4 2015 2:47 PM

I have no problem

P A

Posts 2770
Erwin Stull, Sr. | Forum Activity | Replied: Fri, Sep 4 2015 4:11 PM

FYI: The resource count appears to be back to normal now.

Posts 980
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Fri, Sep 4 2015 4:36 PM

I'm sorry resources were removed from your device. We believe we have the issue resolved as of 3:15 PDT. We will be doing more testing to confirm the fix will prevent this problem in the future.

Posts 506
Tim Taylor | Forum Activity | Replied: Fri, Sep 4 2015 4:40 PM

I had to re-install the app guys, then it seems to be acting more normal. But without reinstalling it was still broken with only 44 resources. So if you're still having problems, try deleting the app and reinstalling.

Posts 425
George | Forum Activity | Replied: Fri, Sep 4 2015 4:58 PM

Dave Dunkin (Faithlife):

I'm sorry resources were removed from your device. We believe we have the issue resolved as of 3:15 PDT. We will be doing more testing to confirm the fix will prevent this problem in the future.

I'll take a long term solution over an apology every timeSmile

The library resource number seems to be back to normal, but my resources are gone unfortunately.  I will have to download them again.Sad

Posts 934
Matthew | Forum Activity | Replied: Fri, Sep 4 2015 5:54 PM

Am I the only one whose Android device not only deleted the files and showed only 44 available, but then also alternated between 44 and 17? I thought that was particularly odd behavior. 

Posts 2770
Erwin Stull, Sr. | Forum Activity | Replied: Fri, Sep 4 2015 7:28 PM

George:

The library resource number seems to be back to normal, but my resources are gone unfortunately.  I will have to download them again.Sad

That's strange. My resource count returned, then the app began downloading a lot of resources automatically. I didn't have to manually download anything.

Posts 2770
Erwin Stull, Sr. | Forum Activity | Replied: Fri, Sep 4 2015 7:29 PM

Matthew:

Am I the only one whose Android device not only deleted the files and showed only 44 available, but then also alternated between 44 and 17? I thought that was particularly odd behavior. 

At one point, mine alternated between 44 and 47. All is well now though.

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