First time Logos customer, Win 10 and getting LogosSetup.exe Unable to download a required file

Page 1 of 1 (11 items)
This post has 10 Replies | 3 Followers

Posts 560
Rodney Phillips | Forum Activity | Posted: Thu, Sep 10 2015 9:31 PM

Hi...

Just purchased my Base Package..  Never had or used Logos before on any PC..  

Long time eSword user finally making the switch to Logos..

But I cant get past the LogosSetup..

  I have tried all the suggestions in the Support section on this issue..

Turing off all firewall and Antivirus software,  Insured that BTIS was up and ok and even reset it..

Rebooted my PC several times..

But still cant get the LogosSetup to run..

Any help or other suggestions would be greatly appreciated.. 

   Thanks!

Posts 2757
mab | Forum Activity | Replied: Thu, Sep 10 2015 10:32 PM

Make sure you are using the latest Logos Setup file. Go to

https://www.logos.com/product/46767/logos-6-core-engine

and download from the link on that page. I had the same problem recently and that solved it.

HTH

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 560
Rodney Phillips | Forum Activity | Replied: Fri, Sep 11 2015 4:55 AM

Hi..  Well its working this morning..   Got it all installed..

Thanks!!!

Posts 3
Jason Dsouza | Forum Activity | Replied: Sun, Dec 13 2015 7:39 AM

am having the same problems 

>>>

 I cant get past the LogosSetup..

  I have tried all the suggestions in the Support section on this issue..

Turing off all firewall and Antivirus software,  Insured that BTIS was up and ok and even reset it..

Rebooted my PC several times..

But still cant get the LogosSetup to run..

>>>>

am on windows 10. any ideas?

Posts 3
Jason Dsouza | Forum Activity | Replied: Sun, Dec 13 2015 8:48 AM

yes

Posts 213
David J. Wilson | Forum Activity | Replied: Sun, Dec 13 2015 9:26 AM

Often an installation will not work if another is pending.

Just a guess but has windows 10 recently downloaded an update that it is trying to install?

Maybe it has scheduled a restart which it has not yet made happen ?

Start button/Settings/Update&Security

Does it say windows is up to date ?

Posts 27053
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Dec 13 2015 11:23 AM

Jason Dsouza:
am having the same problems 

Let us have a look at your log files folder  - upload it zipped.

Dave
===

Windows 10 & Android 8

Posts 3
Jason Dsouza | Forum Activity | Replied: Mon, Dec 14 2015 1:03 AM

David,

I peeked at the updates and found that windows updates were not downloading!

so i google and found http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update/windows-10-update-just-hangs-cant-restart-or-stop/21d80d88-1bed-4a9d-af30-21594057ddf4?auth=1

I ran the Windows Update troubleshooter as suggested in the article. http://go.microsoft.com/?linkid=9830262

This fixed the problem and I was able to download and update Win 10.

The Logos setup worked too and all is well!! Praise God!!

Thanks guys!

Posts 27053
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Dec 14 2015 1:26 PM

Good! Thanks for the feedback

Dave
===

Windows 10 & Android 8

Posts 560
Rodney Phillips | Forum Activity | Replied: Mon, Dec 14 2015 5:13 PM

Just saw this..  Glad you got it working David.. 

When I had this issue, I just tried again the next day and all the sudden it worked..

Page 1 of 1 (11 items) | RSS