Microsoft Office 2016 and Logos 6 Crashing?

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This post has 21 Replies | 2 Followers

Posts 6
P. R. Miller | Forum Activity | Posted: Sat, Oct 10 2015 5:15 AM

Started working with Logos 6 this morning after upgrading to Office 2016, and that is when the craziness started:

Logos 6 pretty much freaked out and crashed at every start-up if Word was already open.  When I closed Word 2016, Logos 6 opened fine.  When Logos was already open, I opened Word and it all but froze the computer even from CTRL+ALT+DEL.  I had to do a cold restart.

Posts 1647
Rick | Forum Activity | Replied: Sat, Oct 10 2015 5:36 AM

Are you on Windows or Mac? I'm on Windows and tried to recreate your problem by opening Word 2016 first and then Logos. Everything worked fine. I was reading yesterday that Office 2016 for MAC was causing issues with El Captain. Microsoft is supposedly working with Apple to fix those issues.

Peace  Smile

Romans 14:19 (NRSV)
19 Let us then pursue what makes for peace and for mutual upbuilding.

Posts 6
P. R. Miller | Forum Activity | Replied: Sat, Oct 10 2015 6:06 AM

Hmm, interesting.  No, I am running Windows 10 (are you?).  I did some updating while stuck in the house (we just had our 3rd baby) but hadn't run Logos and Word for the entire week.  The only changes that occurred on my system happened are the updates to Logos and the upgrade to Word 2016 (and perhaps some automatic Windows updates I didn't notice).

I'll do a little more testing to see if I can get some more specifics.

Posts 27675
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Oct 10 2015 6:08 AM

Please enable and post logs. See the link in my signature line. 

This thread will be moved to the L6 forum so that you can get the help you need.

OSX & iOS | Logs |  Install

Posts 1647
Rick | Forum Activity | Replied: Sat, Oct 10 2015 6:11 AM

P. R. Miller:
Hmm, interesting.  No, I am running Windows 10 (are you?).

Yes, I am on Windows 10.

Edit: I just installed Office 2016 yesterday.

Peace  Smile

Romans 14:19 (NRSV)
19 Let us then pursue what makes for peace and for mutual upbuilding.

Posts 1647
Rick | Forum Activity | Replied: Sat, Oct 10 2015 6:13 AM

P. R. Miller:
I'll do a little more testing to see if I can get some more specifics.

It sounds as if you have probably already restarted your computer but if you haven't, sometimes that will fix whacky things. Sad

Peace  Smile

Romans 14:19 (NRSV)
19 Let us then pursue what makes for peace and for mutual upbuilding.

Posts 13359
Forum MVP
Mark Barnes | Forum Activity | Replied: Sat, Oct 10 2015 6:36 AM

I've just upgraded to Office 2016 on Windows 10, and don't have any of the problems you describe. I expect it's a coincidence. As others have said, if you upload your logs, we should be able to get to the bottom of what's causing the crash.

Posts 1394
James Taylor | Forum Activity | Replied: Sat, Oct 10 2015 6:46 AM

Mark Barnes:
I've just upgraded to Office 2016 on Windows 10, and don't have any of the problems you describe

Me neither, I use Office 2016 and Logos on Window 10 constantly and with great success.

Logos 8  | Dell Inspiron 7373 | Windows 10 Pro 64, i7, 16GB, SSD | iPhone X | iMac 27" i7, 16GB, SSD | OS 10.13

Posts 233
Charles | Forum Activity | Replied: Sat, Oct 10 2015 6:43 PM

James Taylor:

Mark Barnes:
I've just upgraded to Office 2016 on Windows 10, and don't have any of the problems you describe

Me neither, I use Office 2016 and Logos on Window 10 constantly and with great success.

I wish we Mac users could say the same. Office 2016 for the Mac is very unstable causing all sorts of freeze ups and other problems in El Capitan. Microsoft has promised to fix it.  Right now most of us are still using our copy of Office 2011 which still works OK.

In Christ,

Charles

2017 27" iMac 5K, Mojave, 10.5" iPad Pro, iPhone 7+, iPhone 8, iOS 12.0, Catalina beta, iPadOS Beta  

Posts 1602
Deacon Steve | Forum Activity | Replied: Sat, Oct 10 2015 7:13 PM

P. R. Miller:

Logos 6 pretty much freaked out and crashed at every start-up if Word was already open.  When I closed Word 2016, Logos 6 opened fine.  When Logos was already open, I opened Word and it all but froze the computer even from CTRL+ALT+DEL.  I had to do a cold restart.

Having tested the sequence you describe with Win 10 and Office 2016 I am not experiencing the problem you are describing.  All is working well on my low-end i3 laptop.  As Alabama suggests, please enable logging and post here.

Posts 1829
mike | Forum Activity | Replied: Sat, Oct 10 2015 7:24 PM

What's new on Office 2016? Any better?

Posts 1602
Deacon Steve | Forum Activity | Replied: Sat, Oct 10 2015 7:25 PM

mike:

What's new on Office 2016? Any better?

That would be a separate discussion from this thread, Mike.

Posts 24921
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Oct 10 2015 8:05 PM

mike:

What's new on Office 2016? Any better?

Not strictly a Logos question, so Google for "Office 2016" for what's new. Much the same UI, with 2 more themes but Outlook has improved its presentation of folders.

Dave
===

Windows & Android

Posts 92
Christopher Powell | Forum Activity | Replied: Sat, Oct 10 2015 10:05 PM

There's a known problem with the latest Intel Broadwell chipsets and Office 2016.  I spent a week figuring it out.  You might need a BIOS update from your vendor.  Mine was MSI.  If your computer is a Broadwell (5th generation) icore, you may experience this problem.

Posts 24921
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Oct 11 2015 5:29 AM

Christopher Powell:
 If your computer is a Broadwell (5th generation) icore, you may experience this problem.

Apparently it is restricted to the i5-5675C, the i7-5775C and i7-5700HQ processors; with no option but to replace the processor, or return the PC.

Dave
===

Windows & Android

Posts 110
Colin A Wright | Forum Activity | Replied: Sun, Oct 11 2015 6:02 AM

My system has begun to hang and freeze - and Office 2016 is misbehaving. Where do I see which processor? I have identified i7 - but nothing with 5**** ?

Posts 110
Colin A Wright | Forum Activity | Replied: Sun, Oct 11 2015 6:03 AM

Early 2014 iMac

Posts 10548
Forum MVP
Jack Caviness | Forum Activity | Replied: Sun, Oct 11 2015 1:03 PM

Colin A Wright:

My system has begun to hang and freeze - and Office 2016 is misbehaving. Where do I see which processor? I have identified i7 - but nothing with 5**** ?

Believe those processor item numbers were for Windows machines.

It took me less than an hour to email MS and request a refund after purchasing Office 2016 for Mac. To me, it is a giant leap backward. Also, it is quite a bit less capable than the windows version. MS Office for Mac 2011 is still very functional.

Posts 1602
Deacon Steve | Forum Activity | Replied: Sun, Oct 11 2015 2:39 PM

Dave Hooton:

Christopher Powell:
 If your computer is a Broadwell (5th generation) icore, you may experience this problem.

Apparently it is restricted to the i5-5675C, the i7-5775C and i7-5700HQ processors; with no option but to replace the processor, or return the PC.

Really?  A hardware issue?

Posts 24921
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Oct 11 2015 3:21 PM

Steve:
Really?  A hardware issue?

Google for Office 2016 and Broadwell

The alternative is not to use Office 2016 i.e. revert to a previous version, but you can't do that on an Office 365 subscription.

Dave
===

Windows & Android

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