Is this acceptable? Why do we put up with this as a community (Faithlife and us)?

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This post has 24 Replies | 4 Followers

Posts 2829
Don Awalt | Forum Activity | Posted: Mon, Oct 19 2015 11:19 AM

This is what email subscriptions from the forums look like when they contain images. I have posted about this before, and remains unfixed. I know Faithlife has said it is a Gmail problem, but I search on Google and I find no one else complaining about this issue since around early 2014. Did others figure out to fix it? Does this type of communication with the forums foster community? Why do we put up with this? It has been months!

Posts 3938
abondservant | Forum Activity | Replied: Mon, Oct 26 2015 5:32 AM

A couple years back (don't remember exactly) someone figured out how to execute malicious code as your computer loads images sent in an email (or on a website, etc). Thus most email clients blocked images from loading by default. Its not a faithlife issue, its an issue with most mail clients. However their should be a button (not sure where in gmail). In outlook (which is in my opinion better than using webmail) look at my screenshot, find the blue exclamation mark, and read the description beside it. There will be something similar, though not exactly the same in gmail I should think.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 2829
Don Awalt | Forum Activity | Replied: Mon, Oct 26 2015 12:00 PM

There is a radio button "Ask before displaying external images" or "Always display external images", in Settings, which is set to the "Always display". If you do some Googling of the issue, what you will find is if Google is preventing the image from coming up it gives you a bar to click to display the image. This bar does not show - which means Google thinks they are displaying the image. 

I assume no answer from Faithlife means it is what it is. So be it.

Thanks for the reply abondservant.

Posts 1828
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Mon, Oct 26 2015 5:10 PM

Sorry for the delay. We're looking into this again. It's complicated, and we try to prioritize our limited resources on the most important issues first. Unfortunately, that means lots of things like this have to wait in line.

Posts 2829
Don Awalt | Forum Activity | Replied: Mon, Oct 26 2015 5:29 PM

Thanks Phil, just knowing it's in line to be addressed is welcome news, appreciate the update.

Posts 2820
Doc B | Forum Activity | Replied: Mon, Oct 26 2015 7:59 PM

Don Awalt:
This is what email subscriptions from the forums look like when they contain images.

Don, considering that it doesn't work, and likely won't be fixed for some time, have you considered reading the forums on the website rather than by email? It isn't as convenient, but would be much less frustrating, I think.

I have never read the forums other than on the web page. The thought of all these going into my email box makes me claustic. But I do understand why you like the subscriptions. I subscribe to a number of other forums that have a MUCH smaller volume of emails.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 2829
Don Awalt | Forum Activity | Replied: Tue, Oct 27 2015 3:35 AM

Doc B:
have you considered reading the forums on the website rather than by email?

No I have not. I don't read all the forums, maybe 2/3 of them. But there is no way to only see the unread messages in the forums I care about - you get them all. There is no way to have some sorting/organizing of the unread messages. If I click on an unread message it shows the first post not where I last read, which is totally confusing if it's a long thread. In email I can see a summary line or two of the latest unread and get the gist of the message without even clicking - on the forums I have to click each message, scroll, click back, and it can be slow. If I keep at it there is no way to clean up the rest of the unread and mark them all as read without going though every forum, so I always have this list of unread messages that makes it hard to stay current. There is probably more but that's enough to make it quite a bit worse than emails organized, sortable, easy to mark as read or highlight as important - and it's still a browser interface so I can see it anywhere, and it's fast.

It's just not nearly as optimized or efficient a UI IMHO, but thanks for the suggestion!

Posts 2820
Doc B | Forum Activity | Replied: Tue, Oct 27 2015 7:33 AM

That's about as well a made case as I've ever seen on the forums.

You should have been a lawyer. Big Smile

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 2829
Don Awalt | Forum Activity | Replied: Tue, Oct 27 2015 7:41 AM

Whew - sorry for the fire hose <g>. Some of these issues fester with me because they don't get addressed (like still waiting for search results to be highlighted in my own notes when I search on them - makes me really wonder if Faithlife employees use some of this stuff :-))

Posts 2820
Doc B | Forum Activity | Replied: Tue, Oct 27 2015 7:58 AM

Don Awalt:
Some of these issues fester with me

Agreed.

I see Logos as a three-legged creature, if only because it has three distinct Achilles heels (based on input in the forums): (1) Notes, (2), mobile apps, and (3) quality control, i.e., errors in resources. I suppose you could add software stability, but they address that very quickly when it is a problem, unlike the above.

Just my obs.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 192
LogosEmployee
Mike Estes - Logos | Forum Activity | Replied: Wed, Oct 28 2015 4:33 PM

Hi Deacon Awalt,

While I'm not yet convinced that a fix we made solves it for you, we're at least one step closer to an improvement for this problem.  Can you see if image attached below works in your email?  

This fix won't help with previous attached images, but should be an improvement for newer ones.

As was said this is a bit of a difficult problem to solve.  What I think is happening is that there are too many redirects for image urls that are attached to messages.  In this case there are 6 redirects.  Some email and browser applications give up following redirects after a certain number.  I was able to remove one of the redirects (http->https) but there are 5 remaining.  We have some ideas on how to fix a few of the others, but those are not an easy fix with the forum software that we're using.

We are sorry that this is an issue for you and definitely want the forums to work well for all of our customers.  I see it now and then with my email client on my iPad, but sometimes it fixes itself.

Thank you again for reporting this issue,
Mike

Posts 2829
Don Awalt | Forum Activity | Replied: Wed, Oct 28 2015 4:43 PM

Hi Mike thanks so much for working on this!! I really appreciate yours and the team's efforts!

If I understood your request properly, sadly this attempt did not work - see picture below:

Posts 192
LogosEmployee
Mike Estes - Logos | Forum Activity | Replied: Wed, Oct 28 2015 4:51 PM

Yes, indeed.  I was just now able to reproduce the issue on my iPad as well.  :(

Trying another hack/test to see if it's just one more redirect causing it or if it's the additional 4 others.  Or perhaps something else that I've yet to figure out.

EDIT Appears to have worked on my iPad.

Posts 192
LogosEmployee
Mike Estes - Logos | Forum Activity | Replied: Wed, Oct 28 2015 5:05 PM



Another test closer to the actual repro.

Though the forum editor is making it not exactly the same.  :/

Posts 2829
Don Awalt | Forum Activity | Replied: Wed, Oct 28 2015 5:27 PM

Mike - BOTH the last two posts worked!!!! Here's the last post:

Posts 192
LogosEmployee
Mike Estes - Logos | Forum Activity | Replied: Wed, Oct 28 2015 5:45 PM

Thank you!  At least now I know I'm on the right track.  Now need to figure out how to get rid of at least one more redirect and it should be working for you.

Posts 2829
Don Awalt | Forum Activity | Replied: Wed, Oct 28 2015 6:53 PM

That would be awesome!! Thanks Mike! 

Posts 192
LogosEmployee
Mike Estes - Logos | Forum Activity | Replied: Wed, Dec 16 2015 12:04 AM

In the bit of testing I did, this appears to be fixed now.

Test of image attachment.  Existing emails with images should work now as well.

Posts 8893
fgh | Forum Activity | Replied: Wed, Dec 16 2015 12:49 PM

Mike Estes - Logos:
this appears to be fixed now.

Can't tell. All e-mails ceased shortly before you posted... Crying

And I haven't been able to load the forum pages on Safari for several days now.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 1095
Myke Harbuck | Forum Activity | Replied: Wed, Dec 16 2015 12:53 PM

fgh:

Can't tell. All e-mails ceased shortly before you posted... Crying

Yeah, Im not getting any emails either. 

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
Mac OS 10.13.6 High Sierra, Mid 2015 iMac, 2.5GHz i7, 32 gbRAM, 1tbSSD

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