BUG 6.8 RC 1: Can't print anything from Logos, neither virtually, nor physically

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Posts 571
Martin Grainger Dean | Forum Activity | Posted: Thu, Dec 10 2015 12:28 AM
Can't print anything from Logos, neither virtually, nor physically. When try to cancel the job in Logos, it gets stuck.
Posts 25826
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Dec 10 2015 4:12 AM

Mark Barnes:

Logs?

See my signature line for instructions. Smile

OSX & iOS | Mac Logs | PC LogsInstall

Posts 571
Martin Grainger Dean | Forum Activity | Replied: Thu, Dec 10 2015 3:05 PM
Sorry, can't upload any file due to firewall settings. Here are some logs: "2015-12-11 00:57:29.6714 7 Info UpdateStageBase Stopping work thread for DiscoveryUpdateStage queue. 2015-12-11 00:57:42.2022 1 Info FloatingWindow Floating window activated: LDLS4.FloatingWindow 2015-12-11 00:57:43.0352 1 Info MainWindow MainWindow activated. 2015-12-11 00:57:43.0412 1 Info LogosContentDisplayElement OnGotFocus 2015-12-11 00:57:43.1442 1 Info DigitalLibraryServices (Timed) Creating rich text content extractor. 2015-12-11 00:57:43.1452 1 Info DigitalLibraryServices (0ms) Creating rich text content extractor. 2015-12-11 00:57:45.7034 1 Info PanelViewModel Applying panel settings for Preferences: PrintsAsExported=false|SelectedMargins=Narrow 2015-12-11 00:57:45.7264 1 Info FloatingWindow Floating window activated: LDLS4.FloatingWindow 2015-12-11 00:57:45.7414 1 Info PanelViewModel Got panel settings for History: PrintsAsExported=false|SelectedMargins=Narrow 2015-12-11 00:57:46.2234 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item. 2015-12-11 00:57:47.7575 1 Info PanelExporter Creating cache folder. 2015-12-11 00:57:47.7595 1 Info PanelExporter Creating blank xps cache folder. 2015-12-11 00:57:47.7605 1 Info PanelExporter Deleting old cache folder H:\Logos\Data\brurxlps.v4k\PanelExporter\2015-12-11_6.8.0.39 2015-12-11 00:57:48.1955 1 Error RichTextReferenceUtility Could not load reference: sesb-morph+he.RDMS 2015-12-11 00:57:54.2599 26 Info PrintPreview Cleanup: H:\Logos\Data\brurxlps.v4k\PanelExporter\2015-12-11_6.8.0.47\Xps\vpqdaskr.nyg 2015-12-11 00:57:57.4890 1 Info FloatingWindow Floating window activated: LDLS4.FloatingWindow 2015-12-11 00:58:25.5356 24 Info SQLite Profile 269ms in readingprogressmanager.db for: BEGIN IMMEDIATE"
Posts 571
Martin Grainger Dean | Forum Activity | Replied: Thu, Dec 10 2015 3:08 PM
Also when I want to cancel the print job, Logos become unresponsive and need to kill it from Task Manager.
Posts 24005
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Dec 10 2015 5:17 PM

Martin, as you know from previous forum interactions full logs are preferred and often required. If you need help in adjusting the firewall settings, just let us know what firewall you are using and its outgoing settings.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 7334
LogosEmployee

Martin Grainger Dean:
When try to cancel the job in Logos, it gets stuck.

Does this mean that Logos becomes "Not responding" and you have to kill it from Task Manager?

If so, a hang dump (see https://wiki.logos.com/Procdump) would be helpful for tracking down and resolving this problem. Instead of uploading the dump file here, it's best to put it on Google Drive or Dropbox (or similar) and paste a public link to the forums.

If you're unable to capture this yourself, you can contact Tech Support and they can remotely connect to your machine to create it.

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