BUG 6.8 RC 1: Can't print anything from Logos, neither virtually, nor physically

Can't print anything from Logos, neither virtually, nor physically. When try to cancel the job in Logos, it gets stuck.

[IMG]http://i63.tinypic.com/21e9lkx.jpg[/IMG]

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Mark Barnes

Logs?

JT (alabama24)

https://community.logos.com/discussion/comment/787999#Comment_787999

Logs?

See my signature line for instructions. [:)]

Martin Grainger Dean

https://community.logos.com/discussion/comment/788030#Comment_788030

Sorry, can't upload any file due to firewall settings. Here are some logs:

"2015-12-11 00:57:29.6714 7 Info UpdateStageBase Stopping work thread for DiscoveryUpdateStage queue.
2015-12-11 00:57:42.2022 1 Info FloatingWindow Floating window activated: LDLS4.FloatingWindow
2015-12-11 00:57:43.0352 1 Info MainWindow MainWindow activated.
2015-12-11 00:57:43.0412 1 Info LogosContentDisplayElement OnGotFocus
2015-12-11 00:57:43.1442 1 Info DigitalLibraryServices (Timed) Creating rich text content extractor.
2015-12-11 00:57:43.1452 1 Info DigitalLibraryServices (0ms) Creating rich text content extractor.
2015-12-11 00:57:45.7034 1 Info PanelViewModel Applying panel settings for Preferences: PrintsAsExported=false|SelectedMargins=Narrow
2015-12-11 00:57:45.7264 1 Info FloatingWindow Floating window activated: LDLS4.FloatingWindow
2015-12-11 00:57:45.7414 1 Info PanelViewModel Got panel settings for History: PrintsAsExported=false|SelectedMargins=Narrow
2015-12-11 00:57:46.2234 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item.
2015-12-11 00:57:47.7575 1 Info PanelExporter Creating cache folder.
2015-12-11 00:57:47.7595 1 Info PanelExporter Creating blank xps cache folder.
2015-12-11 00:57:47.7605 1 Info PanelExporter Deleting old cache folder H:\Logos\Data\brurxlps.v4k\PanelExporter\2015-12-11_6.8.0.39
2015-12-11 00:57:48.1955 1 Error RichTextReferenceUtility Could not load reference: sesb-morph+he.RDMS
2015-12-11 00:57:54.2599 26 Info PrintPreview Cleanup: H:\Logos\Data\brurxlps.v4k\PanelExporter\2015-12-11_6.8.0.47\Xps\vpqdaskr.nyg
2015-12-11 00:57:57.4890 1 Info FloatingWindow Floating window activated: LDLS4.FloatingWindow
2015-12-11 00:58:25.5356 24 Info SQLite Profile 269ms in readingprogressmanager.db for: BEGIN IMMEDIATE"

Martin Grainger Dean

https://community.logos.com/discussion/comment/788179#Comment_788179

Also when I want to cancel the print job, Logos become unresponsive and need to kill it from Task Manager.

MJ. Smith

https://community.logos.com/discussion/comment/788179#Comment_788179

Martin, as you know from previous forum interactions full logs are preferred and often required. If you need help in adjusting the firewall settings, just let us know what firewall you are using and its outgoing settings.

Bradley Grainger (Logos)

When try to cancel the job in Logos, it gets stuck.

Does this mean that Logos becomes "Not responding" and you have to kill it from Task Manager?

If so, a hang dump (see https://wiki.logos.com/Procdump) would be helpful for tracking down and resolving this problem. Instead of uploading the dump file here, it's best to put it on Google Drive or Dropbox (or similar) and paste a public link to the forums.

If you're unable to capture this yourself, you can contact Tech Support and they can remotely connect to your machine to create it.