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Posts 87
Gary George | Forum Activity | Posted: Sat, Dec 19 2015 8:45 AM

Logas is crashing.  Opens briefly then goes away.  Was on phone with tech support.  Still crashing  

7317.LogosLogs.gary.george.20151219-084303.zip

 

Posts 27556
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Dec 19 2015 11:09 AM

Gary George:
Already on phone with tech support.

Let us know then if you need help. 

OSX & iOS | Logs |  Install

Posts 87
Gary George | Forum Activity | Replied: Sat, Dec 19 2015 11:12 AM

Yes need help, meant was on phone with tech support.  Issue not fixed.  Tech support got me in but still crashing so did log report in original post 

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Jack Caviness | Forum Activity | Replied: Sat, Dec 19 2015 2:51 PM

Afraid your logs are way beyond my limited ability to read.

Gary George:
Tech support got me in but still crashing so did log report in original post

What did Tech Support say about your problem?

Posts 87
Gary George | Forum Activity | Replied: Sat, Dec 19 2015 3:43 PM

I was on the phone and they had me use the command key to get in.  I got in but it crashes after I closed and reopen.  Haven't heard back from tech support yet.  

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Dec 19 2015 5:06 PM

Gary George:
I was on the phone and they had me use the command key to get in.  I got in but it crashes after I closed and reopen.

I <think> you simply need to rebuild your layout. Use the command key to get in to a blank layout, and go from there. Hopefully a techie will be by to give better advice. 

OSX & iOS | Logs |  Install

Posts 87
Gary George | Forum Activity | Replied: Sat, Dec 19 2015 6:08 PM

Is there a command to rebuild the layout?

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Dec 19 2015 6:53 PM

Gary George:

Is there a command to rebuild the layout?

No. You just rebuild it from scratch. If the layout itself was corrupt, this will fix the issue. If there is a problem with a resource itself, you may discover that as well. The logs <should> indicate this, but it is above my understanding. 

OSX & iOS | Logs |  Install

Posts 87
Gary George | Forum Activity | Replied: Sat, Dec 19 2015 7:13 PM

How does one build them from scratch?  Delete and start over?  Not a good option. 

Posts 27556
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Dec 19 2015 9:03 PM

Gary George:
How does one build them from scratch?  Delete and start over?

Yes. Except I didn't suggest deleting all your layouts. Presumably it is only the last one you were using which is causing the problem... or it could be a corrupted resource file... or it could be something else. 

OSX & iOS | Logs |  Install

Posts 87
Gary George | Forum Activity | Replied: Sun, Dec 20 2015 9:20 AM

Used the command process to get in and change opening to home.  Have two layouts that crash.  Looks like we are good.

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Tue, Dec 22 2015 4:29 PM

Gary George:

Used the command process to get in and change opening to home.  Have two layouts that crash.  Looks like we are good.

After you update to 6.8 SR-1 these layouts should no longer crash. Smile

Dylan Rondeau, Software Tester

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