Blue-screen crash has disabled Logos

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This post has 6 Replies | 1 Follower

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Jonathan Pitts | Forum Activity | Posted: Sun, Jan 3 2016 1:38 PM

I had a blue-screen crash, caused by my network adapter. Logos was open at the time. Since then, I can't open Logos.

Logs are attached. It seems to be something to do with licences.

1157.Logs.zip

Does anyone have any suggestions short of uninstalling and reinstalling?

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JT (alabama24) | Forum Activity | Replied: Sun, Jan 3 2016 1:44 PM

Jonathan Pitts:
Does anyone have any suggestions short of uninstalling and reinstalling?

I took a look at the logs, but someone above my pay grade will have to take a look. Have you tried opening to a blank layout?

OSX & iOS | Logs |  Install

Posts 667
Jonathan Pitts | Forum Activity | Replied: Sun, Jan 3 2016 1:50 PM

alabama24:
Have you tried opening to a blank layout?

There is no option for this on the login dialog anymore. Trying to sign in from there causes the crash.

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JT (alabama24) | Forum Activity | Replied: Sun, Jan 3 2016 2:25 PM

Jonathan Pitts:
There is no option for this on the login dialog anymore. Trying to sign in from there causes the crash.

FL removed the check box and made it automatic when signing in this method. Since it doesn't work, we can rule that out as a solution. Tongue Tied

OSX & iOS | Logs |  Install

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Dave Hooton | Forum Activity | Replied: Sun, Jan 3 2016 3:16 PM

Jonathan Pitts:
Logs are attached.

In the folder C:\Users\JP\AppData\Local\Logos\Data\hxgillll.4ms\LibraryCatalog delete all files EXCEPT catalog.db. Then restart Logos

Dave
===

Windows 10 & Android 8

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jan 3 2016 3:17 PM

Jonathan Pitts:
... any suggestions short of uninstalling and reinstalling?

Looking at logos.log file, appears crash happened when trying to select cache document information:

An idea is deleting all files in C:\Users\JP\AppData\Local\Logos\Data\hxgillll.4ms\WebCache folder, which causes Logos to create new database files followed by downloading cache information (and any corresponding cache files).

Keep Smiling Smile

Posts 667
Jonathan Pitts | Forum Activity | Replied: Sun, Jan 3 2016 4:38 PM

Dave Hooton:
In the folder C:\Users\JP\AppData\Local\Logos\Data\hxgillll.4ms\LibraryCatalog delete all files EXCEPT catalog.db. Then restart Logos

Thank you, Mr Hooton. Initial indications are that I am back in business. Preparing library ...

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