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Posts 62
George W Raduano | Forum Activity | Posted: Wed, Jan 20 2016 1:42 PM

The default scrolling function (versus paging) on my iPad does not function when Outlook is running in the background. As soon as I fully quit Outlook and restart Logos, the scrolling function returns. The scrolling remains if I reopen Outlook after Logos is already running.

Thanks,

George

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jan 20 2016 1:50 PM

What exact device do you have?  (Please see https://community.logos.com/forums/t/118697.aspx for the information that makes it easier for us to track down issues).

Posts 62
George W Raduano | Forum Activity | Replied: Wed, Jan 20 2016 1:57 PM

iPad Air 1, Wi-Fi

MF0116LL/A

9.2.1

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jan 20 2016 2:16 PM

If you close down all apps on your device and then start Outlook followed by Logos, does scrolling work then?

Posts 62
George W Raduano | Forum Activity | Replied: Wed, Jan 20 2016 2:20 PM

Correct. Powering down all the apps and then opening Outlook followed by Logos, scrolling works.

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jan 20 2016 2:24 PM

Your device is likely running out of memory at some point and there's not much we can do.

Posts 62
George W Raduano | Forum Activity | Replied: Wed, Jan 20 2016 2:25 PM

I have 25.9 GB of memory available.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jan 20 2016 2:27 PM

Available storage isn't the same as RAM; your device has 1GB of RAM: http://www.gsmarena.com/apple_ipad_air-5797.php .

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jan 20 2016 2:30 PM

George W Raduano:

I have 25.9 GB of memory available.

I <think> Kevin is referring to ram (how much the iPad is thinking about at one time) rather than storage space (the 25.9 GB you reference). With that said, I don't know anyway to check that out on an iOS device. I know that it used to be that only one app ran at a time... but Apple has slowly expanded the multitasking capabilities of their devices in newer incarnations of iOS. I don't have Outlook to experiment with else I would try to reproduce for you. 

macOS, iOS & iPadOS | Logs |  Install

Posts 62
George W Raduano | Forum Activity | Replied: Wed, Jan 20 2016 2:52 PM

Thanks. Just did some research and it appears the newer iPad's have 2GB of RAM.

Now it all makes sense.

Blessings,

George

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