Indexer keeps crashing since last update.

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This post has 41 Replies | 5 Followers

Posts 129
Tom Blanchard | Forum Activity | Replied: Thu, Feb 25 2010 3:58 AM

Strange, I deleted the library index and it still crashed with 25 minutes left. But I restarted L4 without deleting the library index, but this time with logging enabled... I figured I catch 'em red-handed this time and send it to Kevin! It went through almost another 12 hrs of indexing, and successfully Big Smile ! A two-step process... sort of like the blind man who saw men like trees walking ? (can you hear Johnny Cash singing?)

Posts 4
John Soden | Forum Activity | Replied: Thu, Feb 25 2010 5:56 AM

It worked! Thanks.

Posts 168
Bill Gordon | Forum Activity | Replied: Thu, Feb 25 2010 8:15 AM

I also had my index crash after a recent download. Fortunately, the "Rebuild Index" command fixed the problem.

Posts 33
Vaclav Janca | Forum Activity | Replied: Thu, Feb 25 2010 9:49 AM

I vote for Melissa as one of the most specific and useful staff forum posters :-)

Thank you! (for this and all the other posts)

Vaclav

Posts 1
Charles and Donna Brand | Forum Activity | Replied: Thu, Feb 25 2010 10:52 AM

I had to use the pause indexing when Logos 4 first started, and then "rebuild index" command. I had tried rebuild command before, but it did not work. After restarting my system I brought up Logos for and as soon as it started indexing I paused it, gave rebuild index command. The indexing icon disappeared after about 5 minutes, and came back about 30 minutes later. When I got up this morning indexing was finished. 

Posts 4
Albert L. Fuller, Jr. | Forum Activity | Replied: Thu, Feb 25 2010 6:05 PM

Both my desktop and laptop crashed on indexing after the update today.  The rebuild command alone did not work on either machine.  The process of pausing  and rebuilding worked on my desktop but not the laptop.  I had to delete the index files on the laptop and restart the program.  Both machines have now completed indexing without further problems.  My thanks to those who have posted their fixes.

Posts 59
Nathan Wells | Forum Activity | Replied: Fri, Feb 26 2010 8:36 PM

 I had the same problem on my computer - haven't fixed it yet, but I will try deleting the index.  Does anyone know why there was a problem in the first place?  I mean with so many people having the same issue I really don't think it is our fault, something with Logos went wrong.

 

Posts 25038
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Feb 27 2010 1:14 AM

None of it is your fault. Some of the corruption occurring is not fully understood but the merge process can produce a corrupt index whether instigated by yourself or the Indexer. This is being fixed for 4.0b.

Dave
===

Windows & Android

Posts 168
Bill Gordon | Forum Activity | Replied: Sat, Feb 27 2010 6:44 AM

Dave Hooton:

None of it is your fault. Some of the corruption occurring is not fully understood but the merge process can produce a corrupt index whether instigated by yourself or the Indexer. This is being fixed for 4.0b.

So we can either wait for 4.0b or type "Rebuild Index" and wait for 12 hours. <Grin>

Posts 1
Keith Duane Soules | Forum Activity | Replied: Sat, Feb 27 2010 7:29 AM

Yeah, I just received the Calvin 500 collection and my indexer keeps crashing now as well. I will attempt to do as Melissa suggested. Hopefully this solves the problem for now.

Posts 25038
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Feb 27 2010 4:25 PM

WilliamEGordonJr:
So we can either wait for 4.0b or type "Rebuild Index" and wait for 12 hours

Well, you can predict one of those eventsSmile

Dave
===

Windows & Android

Posts 10
Martin YK Lee | Forum Activity | Replied: Fri, May 14 2010 9:50 AM

Hello everyone!

I'm having the same problem with the indexing. A few days ago, Logos (I'm using 4.0b SR-2 (4.02.3.8750) on WinXP Pro) detected an update, and I clicked "Update Now". The updater then crashed, and subsequently typing "Update Now" returns no updates.

After that, the Indexer no longer works. I've tried deleting the Library Index folder, and I've tried "Rebuild Index", but neither solves the problem.It always returns the "Logos Bible Software 4 Indexer has encountered a problem and needs to close. We are sorry for the inconvenience." error. Thankfully Logos 4 still continues to work in spite of that.... =)

I'm running a new hard disk, with loads of free space, so I don't think it's a disk problem.

Help!

0456.Logos4IndexerCrash.txt

24036.Logos4Crash.txt

Posts 4077
Melissa Snyder | Forum Activity | Replied: Fri, May 14 2010 10:22 AM

MartinYKLee:

I'm having the same problem with the indexing. A few days ago, Logos (I'm using 4.0b SR-2 (4.02.3.8750) on WinXP Pro) detected an update, and I clicked "Update Now". The updater then crashed, and subsequently typing "Update Now" returns no updates.

After that, the Indexer no longer works. I've tried deleting the Library Index folder, and I've tried "Rebuild Index", but neither solves the problem.It always returns the "Logos Bible Software 4 Indexer has encountered a problem and needs to close. We are sorry for the inconvenience." error. Thankfully Logos 4 still continues to work in spite of that.... =)

Martin,

Have you had any trouble updating the software or resources in the past?  If not, has anything changed since the last time you were able to update, such as a different network connection, ISP, or firewall?

Thanks,
Melissa

Posts 10
Martin YK Lee | Forum Activity | Replied: Fri, May 14 2010 11:51 AM

Hello Melissa,

Thanks for the super-fast response! Yes

This is the first time I've had trouble updating the software. My network connection and ISP have been the same for ages. I'm using Eset Smart Security 4, but it's set to allow all in- and outbound traffic for Logos, and ESS4 will check with me if there are any other (unrecognized) network requests. That said, even after I turn off the firewall, the problem persists. The only other thing that might have changed are Windows updates... =P

Grateful for any help/suggestions... Smile

Blessings,
Martin

Posts 5564
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Fri, May 14 2010 12:17 PM

MartinYKLee:
Grateful for any help/suggestions...

Martin, there are now two indexes in Logos4, the second being the BibleIndex. Have you tried deleting the files in that folder as well. Also rebuild Bible index should work, but there's some debate about whether that does the same thing as deleting the files in the index folders.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 10
Martin YK Lee | Forum Activity | Replied: Fri, May 14 2010 12:44 PM

Hello Richard, thank you for your help and information! Smile Unfortunately I've tried both your suggestions (deleting both index folders, plus the "rebuild Bible index" command), but no success... Sad  Still returning the same problem with the indexer, and no updates found, though Logos is still starting up...

Posts 4077
Melissa Snyder | Forum Activity | Replied: Fri, May 14 2010 2:05 PM

Close Logos 4 and try clicking this link to update:  http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe.

Posts 1178
David Wilson | Forum Activity | Replied: Fri, May 14 2010 6:24 PM

Since downloading 4.0c, re-indexing on my laptop seems to stop (after 12 hours or so) just short of completion saying it cannot complete as there is not sufficient free disc space.  Before it started indexing there was slightly over 6GB free space available on that drive partition, but apparently this was not enough given it has 5134 resources to go through.  Vista does not seem willing to allow that partition to have its size increased which seems to leave me with little option that to remove some other software from that partition.  Would it be possible in a future release of Logos 4 to allow the user to assign a different drive letter to be used as "free space for re-indexing" (that way I could use an external HD for this operation once back home), as it would seem that this space is only needed temporarily while re-building, (and hopefully in the long term we will not have to do re-indexing so frequently.... ).... oh for the day when we can get compact laptops with 2TB of storage on board !!

Posts 25038
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, May 14 2010 6:47 PM

David J. Wilson:
Before it started indexing there was slightly over 6GB free space available

If the Indexer does the job the worst case is that it rebuilds your entire index whilst retaining the original ie. you need as much free space as your current library index + at least 10% for Windows to operate efficiently (25% is recommended). So a 300 GB drive will always need at least 30 GB free. A 50 GB partition will need at least 5 GB free. At a guess your LibraryIndex folder would be 8 GB (it's in your Logos4\Data folder), so it's not a question of temporary space during indexing.

If you use the command rebuild index it will remove the original indexes before starting!

Dave
===

Windows & Android

Posts 10
Martin YK Lee | Forum Activity | Replied: Sun, May 16 2010 5:17 AM

Thanks for all the help and suggestions!  Yes I've managed to fix the problem, by restoring my Logos files from a backup I made 2 weeks earlier. I overwrote whatever files had been changed since the backup -- which turned out to be almost all files and folders, apart from my resource files! After that, Logos started normally and detected an update. I have now successfully updated Logos to 4.0c (4.03.3.9511), my resources have been updated with the 4.0c upgrades, and Logos Indexer has completed re-indexing of my system (after running overnight...) So I now join the ranks of the satisfied 4.0c users! Big Smile

Just a thought... This problem started after Logos detected an update but crashed while trying to update. Deleting the Library and Bible Indexes didn't help, but over-writing the other files (e.g. update manager, download manager, history manager, etc.) with working copies seems to have solved the problem. Perhaps somehow something went wrong with another module (e.g. update manager, download manager), which then somehow affected the Indexer? Just a thought...

Anyways, thanks once again for all the assistance. You guys and gals, and this forum, are great!! Big Smile

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