BUG:Cannot login to Faithlife TV

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This post has 11 Replies | 3 Followers

Posts 1825
mike | Forum Activity | Posted: Thu, Mar 31 2016 8:25 PM

I was just trying Faithlife TV, but apparently the login isn't working.

Thanks

Posts 1825
mike | Forum Activity | Replied: Fri, Apr 1 2016 12:01 PM

bump for Logos' employees.

Posts 27554
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Apr 1 2016 12:20 PM

Logging in via computer?

OSX & iOS | Logs |  Install

Posts 295
LogosEmployee
Toby Steele (Faithlife) | Forum Activity | Replied: Fri, Apr 1 2016 12:23 PM

Mike, what browser and OS are you using? I've had no difficulty signing in at faithlifetv.com thus far, even on mobile browsers.

Posts 1825
mike | Forum Activity | Replied: Fri, Apr 1 2016 1:01 PM

I tried logging in with Chrome, Firefox and IE. Windows 8.1

It says "Choose a password with 5 characters or more"

Posts 295
LogosEmployee
Toby Steele (Faithlife) | Forum Activity | Replied: Fri, Apr 1 2016 1:30 PM

Thanks for the info, Mike. I've opened a case to investigate.

Posts 11
Tiffany Lin (Faithlife) | Forum Activity | Replied: Fri, Apr 1 2016 3:15 PM

Sorry for the inconvenience, Mike. I've deployed a fix. Let me know if it works now.

Posts 1825
mike | Forum Activity | Replied: Fri, Apr 1 2016 3:25 PM

Yes, it works now. Thank you.

Btw, any additional contents you guys planning to add? It seems Faithlife TV is geared towards Logos Cloud people.

or.. What is Faithlife TV Plus Early Accessfor $9.99?

Posts 11
Tiffany Lin (Faithlife) | Forum Activity | Replied: Mon, Apr 4 2016 9:57 AM

Hi Mike,

We're continuously adding new content! :) We're not necessarily gearing towards Logos Cloud people because Faithlife TV is a separate subscription. Early Access is a monthly subscription that gives you access to all of the videos wrapped with the green Plus ribbon. You can currently view their covers and descriptions to see what you might want to watch. Let us know if you have any more questions! 

Posts 1825
mike | Forum Activity | Replied: Wed, May 4 2016 4:55 PM

The site is broken again... I cannot login.

Posts 978
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Wed, May 4 2016 5:16 PM

Mike, what error are you getting?

Posts 11
Tiffany Lin (Faithlife) | Forum Activity | Replied: Wed, May 4 2016 6:02 PM

Hi Mike,

Have you changed your password recently?

If you sign in to faithlife.com, then navigate to faithlifetv.com, are you logged in?

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