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Jack Caviness | Forum Activity | Replied: Wed, Apr 6 2016 12:47 PM

Robert Dean, Jr:
When I go to rldeanjr (home) there is no "Library" folder

The Library folder is hidden by default in OS X. Hold down the Option key and select Go from the Menu Bar. The Library folder will then appear in the menu list.

Posts 149
Robert Dean, Jr | Forum Activity | Replied: Wed, Apr 6 2016 3:40 PM

Guys, I downloaded the beta version to reinstall. Still doesn't work. At this point, I don't know what I need to do, but apparently the website says I need to uninstall a bunch of files. How? Which ones?

I don't care about getting the beta working again, I need my Logos to work again. So what are the specific steps I need to follow to be able to reinstall a working, stable version of Logos?

Posts 304
LogosEmployee
Martin Potter | Forum Activity | Replied: Wed, Apr 6 2016 4:12 PM

Robert Dean, Jr:
Guys, I downloaded the beta version to reinstall. Still doesn't work.

We need updated logs to determine what the issue is.

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Faithlife

Posts 149
Robert Dean, Jr | Forum Activity | Replied: Wed, Apr 6 2016 4:16 PM

ok, so tell me how to do updated logs, do not assume I automatically know what this means

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MJ. Smith | Forum Activity | Replied: Wed, Apr 6 2016 4:19 PM

Jack Caviness' post (3 up from yours) has links to instructions at the bottom.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 149
Robert Dean, Jr | Forum Activity | Replied: Wed, Apr 6 2016 4:22 PM

The logs are the same as yesterday. why do I need to repeat the same thing. Insanity is doing the same thing over and over and expecting different results.

So what is wrong with the logs from yesterday when it is the same probelm

Posts 304
LogosEmployee
Martin Potter | Forum Activity | Replied: Wed, Apr 6 2016 4:58 PM

Robert Dean, Jr:

The logs are the same as yesterday. why do I need to repeat the same thing. Insanity is doing the same thing over and over and expecting different results.

The only way you should still getting the exact same crash is if the file was not deleted, but without updated logs there is no way for us to confirm that it is the same error or a new one.

Can you please confirm that the file I asked you to delete was actually deleted? You can find the file in Finder by pressing Cmd+Shift+G, typing (or pasting) "/Users/rldeanjr/Library/Application Support/Logos4/Data/f0lmhe5x.yrg/Errors/Application/" into the box, then clicking the "Go" button.

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Posts 149
Robert Dean, Jr | Forum Activity | Replied: Wed, Apr 6 2016 5:02 PM

Yes it is deleted

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Apr 6 2016 5:50 PM

Robert Dean, Jr:

Was the Beta Logos 6 application replaced with Stable ?

Console message shows folder access error:

2016-04-06 17:08:04 Macintosh Logos[974] <Warning>: System.UnauthorizedAccessException: Access to the path "/Users/rldeanjr/Library/Application Support/Logos4/Users" is denied.

Noticed many quarantine data messages for Logos 6 6.10.0.41 preceding access denied

To troubleshoot path access permissions, please open Terminal in the Applications / Utilities folder

cd ~/Library/App*t/Logos4

ls -la

Please copy list output and paste into thread reply.  FYI: ls is the list command with -la parameter for long and all files.  cd is change directory command using a wildcard for Application Support.

Keep Smiling Smile

Posts 149
Robert Dean, Jr | Forum Activity | Replied: Wed, Apr 6 2016 6:05 PM

Yes. I tried to replace with stable but it didn't work 

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JT (alabama24) | Forum Activity | Replied: Wed, Apr 6 2016 7:16 PM

Robert Dean, Jr:

Yes. I tried to replace with stable but it didn't work 

You can't do that. When you update the engine, changes are made "under the hood." When you install an old engine, it doesn't know what to do with the changed (newer) files. To install the new beta engine, as always is the case, you can look for a sticky thread at the top of the beta forum which will provide a link. 

Here is the current thread: https://community.logos.com/forums/t/124827.aspx 

macOS, iOS & iPadOS | Logs |  Install

Posts 304
LogosEmployee
Martin Potter | Forum Activity | Replied: Wed, Apr 6 2016 7:18 PM

Robert Dean, Jr:
Yes. I tried to replace with stable but it didn't work

If you open Terminal as Keep Smiling 4 Jesus said, you can type/paste (without the quotes) "sudo chown -R rldeanjr ~/Library/Application\ Support/Logos4" into Terminal, press enter and it will ask you for your password. This command will change the permissions on the Logos4 folder and all subfolders so that you are the owner. This should get you past the current error in your logs.

If Logos still fails to launch, can you please type/paste (without the quotes) "ls -la  ~/Library/Application\ Support/Logos4" into Terminal, press enter and post the output along with updated logs?

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Faithlife

Posts 15805
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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Apr 6 2016 8:21 PM

Martin Potter:

If you open Terminal as Keep Smiling 4 Jesus said, you can type/paste (without the quotes) "sudo chown -R rldeanjr ~/Library/Application\ Support/Logos4" into Terminal, press enter and it will ask you for your password. This command will change the permissions on the Logos4 folder and all subfolders so that you are the owner. This should get you past the current error in your logs.

If Logos still fails to launch, can you please type/paste (without the quotes) "ls -la  ~/Library/Application\ Support/Logos4" into Terminal, press enter and post the output along with updated logs?

Thankful for Faithlife developer's guidance.

Also appreciate your high priority goal is a working Logos 6 installation.  An option during conference may be:

https://biblia.com

https://app.logos.com

Thread => Updates to app.logos.com and app.verbum.com

Robert Dean, Jr:

Yes. I tried to replace with stable but it didn't work 

To change from Beta to Stable requires more than replacing application plus takes many hour(s).  Logos wiki has => https://wiki.logos.com/OS_X_Troubleshooting#Uninstalling_Logos_for_Mac

Personally puzzled by permission issue since the uninstall steps do not change folder permissions.

FYI: 6.11 stable release has target date of Mon 18 Apr.

Keep Smiling Smile

Posts 149
Robert Dean, Jr | Forum Activity | Replied: Thu, Apr 7 2016 10:03 AM

Keep Smiling for Jesus, If I did this correctly, I pasted the two lines you had into my Terminal and this is what camp up

drwxr-xr-x    3 root      501   102 Apr  6 17:00 .
drwx------  104 rldeanjr  501  3536 Apr  6 17:00 ..
drwxr--r--    2 root      501    68 Apr  6 17:00 Logging

Posts 149
Robert Dean, Jr | Forum Activity | Replied: Thu, Apr 7 2016 10:08 AM

Martin, ok, the Terminal stated

Macintosh:Logos4 rldeanjr$
Macintosh:Logos4 rldeanjr$ sudo chown -R rldeanjr ~/Library/Application\ Support/Logos4

WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:

An icon which wouldn't copy, but looked like a gray box with a key in it was just after the colon following Password. The location would not accept a cursor to type in the Password (I also wasn't sure which password, but assumed it was my Logos password)

So where do I go from here?

Thank you so much for the help. Very much appreciated.

Posts 149
Robert Dean, Jr | Forum Activity | Replied: Thu, Apr 7 2016 10:11 AM

I attempted to put in my Logos password and my Mac password and neither worked.

Posts 304
LogosEmployee
Martin Potter | Forum Activity | Replied: Thu, Apr 7 2016 10:15 AM

Robert Dean, Jr:

Keep Smiling for Jesus, If I did this correctly, I pasted the two lines you had into my Terminal and this is what camp up

drwxr-xr-x    3 root      501   102 Apr  6 17:00 .
drwx------  104 rldeanjr  501  3536 Apr  6 17:00 ..
drwxr--r--    2 root      501    68 Apr  6 17:00 Logging

Those permissions are incorrect as only the "root" user has access to write to your Logos4 folder, which is why you are getting the permissions error.

Robert Dean, Jr:

An icon which wouldn't copy, but looked like a gray box with a key in it was just after the colon following Password. The location would not accept a cursor to type in the Password (I also wasn't sure which password, but assumed it was my Logos password)

So where do I go from here?

You will not get a normal cursor and you will not see any visible change as you type your password. The password you will need to enter is your Mac user account password so the OS can make the requested changes to the folder permissions.

Mac Developer
Faithlife

Posts 149
Robert Dean, Jr | Forum Activity | Replied: Thu, Apr 7 2016 11:55 AM

Martin, I'm not sure this is getting us anywhere. I pasted the command from several posts back, the one beginning with "sudo" and when the Terminal asked for the password I typed it in and it did not accept it. Perhaps there is a way for you to take control of my computer and see for yourself what is going on? Maybe that will save time.  

Here is a picture.

Posts 304
LogosEmployee
Martin Potter | Forum Activity | Replied: Thu, Apr 7 2016 12:01 PM

Robert Dean, Jr:
Martin, I'm not sure this is getting us anywhere. I pasted the command from several posts back, the one beginning with "sudo" and when the Terminal asked for the password I typed it in and it did not accept it. Perhaps there is a way for you to take control of my computer and see for yourself what is going on? Maybe that will save time.

I do not have the setup to provide remote assistance, but let me get with someone in Tech support and see if we can't get something worked out this afternoon. Is there a time that would work best for you?

Mac Developer
Faithlife

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