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Posts 149
LogosEmployee
Matt Mattox (Faithlife) | Forum Activity | Replied: Wed, Apr 18 2018 7:17 AM

Hey guys,

Are you guys still having troubles getting your Podcast image to change? I believe we made a fix a while back that would allow you to change your Podcast image. If you take a look at my image you'll notice mine has been updated. 

You can update these images on sermons.faithlife.com 

However, if you are wanting your podcast to appear on the iTunes store front you'll want to follow this guide: https://create.blubrry.com/manual/podcast-promotion/submit-podcast-to-itunes/ 

It'll have certain requirements for images. Looks like Nick mentioned them in a few previous replies as well. 

Hope this helps.


Posts 2
Rev. Brandon Jones | Forum Activity | Replied: Thu, Apr 19 2018 11:30 AM

Yes we checked the size and filetype; It is correct. Also, we clicked the embed button and used the url under the podcast feed tab. The audio shows up fine and the image shows in iTunes after you subscribe, but not when someone is searching for our podcast.

I updated the podcast image on Monday to a higher res (still within apple guidelines), but when I check the rss feed, it still shows the old image. Something is wrong with your system since you have several users with the same unresolved issue. We need answers, or start crediting our accounts.

Posts 149
LogosEmployee
Matt Mattox (Faithlife) | Forum Activity | Replied: Fri, Apr 20 2018 6:15 AM

Hey Rev. Brandon,

There are a couple things at play here. Right now your podcast provider is doing everything iTunes requests and episode images are still missing. We ran your podcast feed: https://sermons.faithlife.com/api/channels/6974492/feed through an RSS validator here: http://rssvalidator.net/ 

You'll notice that on our end everything is coming back with green check marks. However, your image is still missing. I think there are a lot of things that are to blame here, but we could definitely be better at abiding by the requirements Apple lays forth. 

With that being said, we are going to look at this further this coming Monday. Our goal is to make sure the podcast URL will change and make sure iTune's URL updates to the correct rss/xml your feed is providing. 
Note: This is in in an experimental stage we plan on testing Monday.

Again, I do apologize for the disruption and appreciate the patience as we investigate this matter. 

Posts 9
Capital City Church | Forum Activity | Replied: Thu, Jan 3 2019 4:17 PM

Hi. We are having trouble with this as well. However, I tried the link you have listed above for the RSS validator and it says there are no episodes available. However, they all show up on the sermons under faithlife, and they all transfer to our itunes podcast fine. But, the logo remains the blue microphone. We've updated the image to ensure it meets the requirements of itunes, but it still hasn't changed. 

Thanks!

Posts 313
LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Sun, Jan 6 2019 6:43 AM

Capital City Church, are you sharing the RSS feed from your Church group as opposed to your individual RSS feed? 

https://sermons.faithlife.com/profile/capital-city-church

Posts 9
Capital City Church | Forum Activity | Replied: Tue, Jan 8 2019 3:39 PM

We are using the feed from our church group.

Posts 313
LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Tue, Jan 8 2019 4:01 PM

Can you link me to your iTunes podcast page?  Also, can you send me the picture you've used to support@faithlife.com?

Posts 9
Capital City Church | Forum Activity | Replied: Tue, Jan 8 2019 4:07 PM

Sent.

Posts 9
Capital City Church | Forum Activity | Replied: Tue, Jan 8 2019 4:14 PM

https://itunes.apple.com/us/podcast/capital-city-church/id1085237377?mt=2

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