Quit Unexpectedly

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Sanny Erlando | Forum Activity | Posted: Tue, Apr 19 2016 12:30 AM

After the Logos 6 automatically upgraded (and indexed) its contents & software/engine, I quit the Logos 6 & restart it. But, since then the Logos 6 always fail to open/start & it always quit unexpectedly. 

Each time it quit unexpectedly, I click EITHER Ignore, Report..., OR Reopen randomly. The results were same. It always quit unexpectedly. 

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Apr 19 2016 12:40 AM

Hi Sanny - and welcome to the forums

Sorry to hear you are having problems.

Sanny Erlando:
But, since then the Logos 6 always fail to open/start & it always quit unexpectedly. 

Please enable diagnostic logging and post logs in a reply to this thread (use the paperclip icon).

Graham

Posts 129
Tom Blanchard | Forum Activity | Replied: Tue, Apr 19 2016 1:15 AM

Hi, Graham and Sanny

Same problem today. See my new thread at https://community.logos.com/forums/t/125392.aspx. I've uploaded some logs.

Any help will be appreciated ... merci beaucoup!

Tom

Posts 4
Sanny Erlando | Forum Activity | Replied: Tue, Apr 19 2016 1:40 AM

8688.LogosLogs.sanny.20160419-153916.zip

Thanks, Graham. 

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Posts 4
Sanny Erlando | Forum Activity | Replied: Tue, Apr 19 2016 3:33 AM

No, it can't. The Logos 6 just displaying a blank grey (home)page if I try to opening it offline. 

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Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Apr 19 2016 3:22 PM

Mac OS 10.9.x users should see https://community.logos.com/forums/p/125392/817158.aspx#817158

Dave
===

Windows 10 & Android 8

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Tue, Apr 19 2016 4:28 PM

Sanny Erlando:
No, it can't. The Logos 6 just displaying a blank grey (home)page if I try to opening it offline. 

Seeing a "blank" layout when opening to the sign in screen is normal behavior. Manually updating Logos by replacing your application file with a new one from www.logos.com/install should fix the issue for you.

 

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