Crash - Visual Filters

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This post has 9 Replies | 0 Followers

Posts 178
Steve Shelton | Forum Activity | Posted: Wed, Apr 20 2016 1:32 AM

Visual filter drop down will is empty.  Software freezes

5700.Logos.log

0763.Indexer.log

3872.LogosError.log

5100.cef.log

Posts 178
Steve Shelton | Forum Activity | Replied: Wed, Apr 20 2016 1:34 AM

Fonts on the from page are very unstable.

Posts 24724
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Apr 20 2016 2:56 AM

Steve Shelton:
Visual filter drop down will is empty.  Software freezes

Can't find any evidence of a crash. What exactly is empty and what causes a "crash"/"freeze"?

Dave
===

Windows & Android

Posts 24724
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Apr 20 2016 2:58 AM

Steve Shelton:

Fonts on the from page are very unstable.

Please clarify this. Do you mean "home page"? How does this relate to a crash/freeze?

Dave
===

Windows & Android

Posts 178
Steve Shelton | Forum Activity | Replied: Wed, Apr 20 2016 3:11 AM

When you open the esc or any bible, you click on the visual filter button the drop down shows up empty.   When this takes place, the software freezes.  You can't do anything except manually shut it down.

Posts 178
Steve Shelton | Forum Activity | Replied: Wed, Apr 20 2016 3:14 AM

Machine:  Mac Mini (Late 2014)

OS X Yosemite  Version 10.10.5

Processor 3 GHz Intel Core I7

Memory 16 GB

Graphics Intel Iris 1536 MB

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Apr 20 2016 11:52 AM

Steve Shelton:

When you open the esc or any bible, you click on the visual filter button the drop down shows up empty.   When this takes place, the software freezes.  You can't do anything except manually shut it down.

Please use Logos Logging Utility to sample when software freezes => https://www.logos.com/support/logos6/mac/report-problem

Please attach sample so Faithlife developers can investigate.

Keep Smiling Smile

Posts 303
LogosEmployee
Martin Potter | Forum Activity | Replied: Wed, Apr 20 2016 2:07 PM

Unfortunately, I don't see anything obvious in your logs and they do not contain a sample of the process. When the application is hanging, can you please click the "Sample" button in the logging utility to gather a sample of the application process?

Mac Developer
Faithlife

Posts 178
Steve Shelton | Forum Activity | Replied: Wed, Apr 20 2016 4:10 PM

I just did this logging.  I did the sample.

6505.LogosLogs.steveshelton.20160420-190735.zip

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