Crash - Visual Filters

Reply

Steve Shelton | Forum Activity | Posted: Wed, Apr 20 2016 1:32 AM

Visual filter drop down will is empty.  Software freezes

5700.Logos.log

0763.Indexer.log

3872.LogosError.log

5100.cef.log

Reply

Dave Hooton | Forum Activity | Replied: Wed, Apr 20 2016 2:56 AM

Steve Shelton:

Visual filter drop down will is empty.  Software freezes

Can't find any evidence of a crash. What exactly is empty and what causes a "crash"/"freeze"?

Reply

Steve Shelton | Forum Activity | Replied: Wed, Apr 20 2016 3:11 AM

When you open the esc or any bible, you click on the visual filter button the drop down shows up empty.   When this takes place, the software freezes.  You can't do anything except manually shut it down.

Reply

Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Apr 20 2016 11:52 AM

Steve Shelton:

When you open the esc or any bible, you click on the visual filter button the drop down shows up empty.   When this takes place, the software freezes.  You can't do anything except manually shut it down.

Please use Logos Logging Utility to sample when software freezes => https://www.logos.com/support/logos6/mac/report-problem

Please attach sample so Faithlife developers can investigate.

Keep Smiling

Reply

Martin Potter | Forum Activity | Replied: Wed, Apr 20 2016 2:07 PM

Unfortunately, I don't see anything obvious in your logs and they do not contain a sample of the process. When the application is hanging, can you please click the "Sample" button in the logging utility to gather a sample of the application process?