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Posts 10
Simon Rühl | Forum Activity | Posted: Thu, May 12 2016 8:12 AM
My iPad looses all Highlights with the book "Cry of the soul" by Allendar. 
I highlight something and it doesn't appear anywhere else. Also not at documents.logos.com.
I created a New Note file to put the Highlights in. Nothing.
It can Download Highlights from the PC though. It's only a one way Problem. Running iOS Logos 5.2.20001. I renamed the Notebook file but only lost all Highlights twice There is probably no way to recover those?
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Graham Criddle | Forum Activity | Replied: Thu, May 12 2016 8:22 AM

Simon Ruehl:
I highlight something and it doesn't appear anywhere else.

Do the highlights show up on your iPad?

Simon Ruehl:
I created a New Note file to put the Highlights in. Nothing.

What is the name of the Note File you are using? How are you forcing the highlights to go there?

Simon Ruehl:
It can Download Highlights from the PC though

Are you using the same Notes file on the PC as on the iPad?

Simon Ruehl:
I renamed the Notebook file but only lost all Highlights twice

Renaming the Notes file shouldn't lose highlights - it might cause them no longer to be displayed. Suggest you don't rename any more until we have worked out what is going on.

Posts 10
Simon Rühl | Forum Activity | Replied: Thu, May 12 2016 10:19 AM

Graham Criddle:

Do the highlights show up on your iPad?

> Yes. All highlights that I made anywhere else are synced TO the iPad. 
   Yes. All highlights made ON the iPad are also shown.

Graham Criddle:

What is the name of the Note File you are using? How are you forcing the highlights to go there?

> I used to have all my Highlights go to "My Highlights" file. After it didn't sync well I thought: maybe this one document is getting too big. So I created a new Notes-file ON THE iPAD called "New Highlights" (very creative!!). But this notebook never showed up on PC or documents.logos.com. That confirmed once more that everything I do on the iPad does not upload to the server. 

Graham Criddle:

Are you using the same Notes file on the PC as on the iPad?

> Yes + tried an additional one (see above). 

Graham Criddle:

Renaming the Notes file shouldn't lose highlights - it might cause them no longer to be displayed. Suggest you don't rename any more until we have worked out what is going on.

> What I did is this: 

1.) I highlighted things on my iPad.
2.) They did not sync.
3.) I renamed "My highlights" to "My highlights 2" and then back to "My highlights". To make sure, that the iPad syncs everything from scratch. That did work! But now it had two files:
- a "newer version" in the Cloud (new because of the renaming, but lesser highligts)
- an "older version" on the iPad (with all the added highlights but old name)

So Logos decided to replace the whole iPad file with the Cloud. And I was back to my old version :(

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Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, May 12 2016 10:55 AM

Simon Ruehl:

> What I did is this: 

1.) I highlighted things on my iPad.
2.) They did not sync.

Did you press the Home button on your iPad to force a sync? Please see https://community.logos.com/forums/t/123105.aspx . 

Also, how many notes are in the problematic note document? This can be determined by going to documents.logos.com and clicking the document name and then viewing the bottom of the page - it should say (<number of> notes total).

Documents with a large number of notes will take longer to sync.

Posts 10
Simon Rühl | Forum Activity | Replied: Sat, May 14 2016 5:53 AM

Thanks for the kind help. 

Yes, I've done all the average things. There are MANY notes in my document. And I tried it over hours to sync. If it TOOK hours, that would not be helpful for everyday work. But it didn't even work then.

I did reinstall the App but it didn't work either. 

What helped is: unter settings in the App choose "Use Highlight Document for each book" (or something like that). So it created a highlight file for the book itself. Now it syncs again.

So it might be a broken document? But it's still quite annoying. Because when I highlight within the Desktop App, it won't put those highlights into the book-note-file :( It just feels like a mess. 

Maybe Logos should create its on category for "Highlight-Notes"!? Clippings, Syntax, Notes, Hightlight-Notes (which would be kind of a "twin-brother". Also: my App is in German, my Dektop version in English. So it creates two documents: "Highlights" and "Hervorhebungen". "Solid Markers" und "Hervorhebungs-Stifte"... So I have 12 documents for different styles in different languages... Man! 

I love logos and the resources.. But in these little things it can be sooo annyoing.

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JT (alabama24) | Forum Activity | Replied: Sun, May 15 2016 7:52 PM

Simon Ruehl:
So it might be a broken document?

Pretend to print the note document in L6. How many pages would it be? 

OSX & iOS | Logs |  Install

Posts 9969
Denise | Forum Activity | Replied: Sun, May 15 2016 10:00 PM

What an interesting thread.

I too have spanish and english highlight files, since I use spanish and english apps. I learned the app doesn't default to the user's most recent doc, when installed. Or didn't anyway.  In any event, they're spread out randomly in multiple languages.

Logos sent me an email ... ready to download your long-awaited purchase. Oh, wow! I turn on my ipad's wifi, open the app, and watch it display all 4,000 volumes ... except the one I bought. I'm experienced .. I click on title, then most recent. Nope.  Ok, sit and wait.

Eventualy, it appears. I select ... it loads ... in theory. Blank resource, no text, but a book title. I try my other Logos app, patiently wait again. Select the new book. It loads. But only the first chapter is operable. Well, ok!

I delete the Logos app and all my downloaded books. Then I delete the other Logos app and its books. Done. An hour wasted.

My ipad is now my Kindle, Accordance and Olivetree platform. I can't recall ever a problem with them.

Good luck, Simon.


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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, May 16 2016 10:41 AM

Simon Ruehl:

Yes, I've done all the average things. There are MANY notes in my document. And I tried it over hours to sync. If it TOOK hours, that would not be helpful for everyday work. But it didn't even work then.

I did reinstall the App but it didn't work either. 

Simon,

Could you please use Report a Problem under the Help menu and send us your app logs? This might help us determine the problem.

Simon Ruehl:
So it might be a broken document? But it's still quite annoying. Because when I highlight within the Desktop App, it won't put those highlights into the book-note-file :( It just feels like a mess. 

It might be worth getting Logos Desktop logs as well.

Simon Ruehl:
Also: my App is in German, my Dektop version in English. So it creates two documents: "Highlights" and "Hervorhebungen". "Solid Markers" und "Hervorhebungs-Stifte"... So I have 12 documents for different styles in different languages... Man! 

Most people run the same language on both Desktop and iOS. The built-in Palette Document names reflect each language, thus the duplication. I will write up an inquiry case to see if there might be a better way to manage these across locales.

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, May 16 2016 10:43 AM

Denise:

What an interesting thread.

I too have spanish and english highlight files, since I use spanish and english apps. I learned the app doesn't default to the user's most recent doc, when installed. Or didn't anyway.  In any event, they're spread out randomly in multiple languages.

Logos sent me an email ... ready to download your long-awaited purchase. Oh, wow! I turn on my ipad's wifi, open the app, and watch it display all 4,000 volumes ... except the one I bought. I'm experienced .. I click on title, then most recent. Nope.  Ok, sit and wait.

Eventualy, it appears. I select ... it loads ... in theory. Blank resource, no text, but a book title. I try my other Logos app, patiently wait again. Select the new book. It loads. But only the first chapter is operable. Well, ok!

I delete the Logos app and all my downloaded books. Then I delete the other Logos app and its books. Done. An hour wasted.

My ipad is now my Kindle, Accordance and Olivetree platform. I can't recall ever a problem with them.

Good luck, Simon.

Please create a new thread.

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