preparing to download

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Felipe Chamy | Forum Activity | Posted: Tue, Jun 7 2016 9:58 PM

I got my self a New iMac... and after downloading the installer, and signing in, I get the "Preparing to download: This may take a while..." window, but after a couple of tries and a few hours waiting, I guess that something is not right.

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Dave Hooton | Forum Activity | Replied: Wed, Jun 8 2016 3:17 AM

Hi, Felipe. We will need to see some logs to help you with this.

Dave
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HansK | Forum Activity | Replied: Wed, Jun 8 2016 3:54 AM

Felipe Chamy:

I got my self a New iMac... and after downloading the installer, and signing in, I get the "Preparing to download: This may take a while..." window, but after a couple of tries and a few hours waiting, I guess that something is not right.

If the latest El Capitan 10.11.5 is installed, you could have the same problems as in this thread: https://community.logos.com/forums/t/126793.aspx

Check your logs (logos.log in this case) to see if the same errors occur. This problem is now known to Development.

Hans

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JT (alabama24) | Forum Activity | Replied: Wed, Jun 8 2016 4:26 AM

Felipe Chamy:

I got my self a New iMac... and after downloading the installer, and signing in, I get the "Preparing to download: This may take a while..." window, but after a couple of tries and a few hours waiting, I guess that something is not right.

Have you tried restarting your computer? If that doesn't fix it, we will need to see logs. See my signature line. 

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JT (alabama24) | Forum Activity | Replied: Wed, Jun 8 2016 4:29 AM

Also, I forgot to ask... Do you have another installation? You might want to save yourself the trouble of a large download. I'm in a hurry now, but if you need help with that we can grab the wiki link. 

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