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Posts 18
Dale Courtney | Forum Activity | Replied: Mon, Sep 5 2016 4:26 PM

I have upgraded my MacBook Pro to OS X Sierra (latest beta). 

I downloaded Logos 6 and tried to install it, and it crashes on launch. I've uninstalled and reinstalled, and it crashes every time. 

Yes, I know that L6 isn't certified to run on OS X Sierra. But I cannot even install the Beta at this point. 

I've included the crash report. I'm not sure that it even has anything to do with OS X Sierra. 

best,

Dale

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Crash report on launch: 

Exception Name: ManagedException
Description: System.UnauthorizedAccessException: Access to the path "/Users/Courtney/Library/Application Support/Logos4/Users" is denied.
at System.IO.Directory.CreateDirectoriesInternal (System.String path) [0x0006c] in /Users/ccservice/External/mono-source/mcs/class/corlib/System.IO/Directory.cs:114
at System.IO.Directory.CreateDirectory (System.String path) [0x000a4] in /Users/ccservice/External/mono-source/mcs/class/corlib/System.IO/Directory.cs:78
at Libronix.DigitalLibrary.UserManager.CreateCommon () [0x00010] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-LTS/DigitalLibrary/src/Libronix.DigitalLibrary/UserManager.cs:124
at LDLS4.OurApp.AddUnhandledExceptionHandler () [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-LTS/DigitalLibrary/src/LDLS4/OurApp.Shared.cs:648
at LDLS4.OurApp.Initialize () [0x00140] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-LTS/DigitalLibrary/src/LDLS4/Macintosh/OurApp.cs:102
at Bootstrap.OurAppHelpers.Initialize (LDLS4.OurApp self) <0x120ad21e0 + 0x0001b> in <filename unknown>:0
at (wrapper native-to-managed) Bootstrap.OurAppHelpers:Initialize (LDLS4.OurApp,System.Exception&)
User Info: {
ManagedException = "<MonoObjectHandle: 0x608000806590>";
}

0 CoreFoundation 0x00007fff9e7df7bb __exceptionPreprocess + 171
1 libobjc.A.dylib 0x00007fffb2f3ea2a objc_exception_throw + 48
2 libLogosWrappers.dylib 0x00000001110f3838 -[OurApp ReportApplicationNotIdle] + 0
3 ApplicationBundle 0x000000010d665393 -[OurAppController showMainApplicationWindow] + 356
4 Foundation 0x00007fffa01dcc88 __NSFireDelayedPerform + 417
5 CoreFoundation 0x00007fff9e75ff44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
6 CoreFoundation 0x00007fff9e75fbd3 __CFRunLoopDoTimer + 1075
7 CoreFoundation 0x00007fff9e75f72a __CFRunLoopDoTimers + 298
8 CoreFoundation 0x00007fff9e7572f1 __CFRunLoopRun + 2081
9 CoreFoundation 0x00007fff9e756874 CFRunLoopRunSpecific + 420
10 HIToolbox 0x00007fff9dcf6f6c RunCurrentEventLoopInMode + 240
11 HIToolbox 0x00007fff9dcf6da1 ReceiveNextEventCommon + 432
12 HIToolbox 0x00007fff9dcf6bd6 _BlockUntilNextEventMatchingListInModeWithFilter + 71
13 AppKit 0x00007fff9c3ec5f5 _DPSNextEvent + 1093
14 AppKit 0x00007fff9cafc8eb -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1637
15 AppKit 0x00007fff9c3e0fbd -[NSApplication run] + 926
16 Logos 0x000000010b3f2126 DesktopApplicationMain + 1334
17 Logos 0x000000010b3f2227 main + 9
18 libdyld.dylib 0x00007fffb381a255 start + 1

 

Posts 18
Dale Courtney | Forum Activity | Replied: Mon, Sep 5 2016 4:36 PM

I noticed that the L6 app was crashing when trying to create the folders. That led me to wonder if the permissions on the L6 installer were not correct. 

So I ran L6 from the Terminal Window using the admin sudo command, and the installation and download have started. 

It's not a work around I hope to have to live with long term, though. 

Posts 4700
Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Sep 6 2016 12:14 AM

Dale 

I don't know how to interpret the crash report but I can say that I have been running macOS Sierra from the first beta (foolishly along with the Logos Beta) to date the only problem I have had is that after a version upgrade the program 'seems' not to want to open the first time.

So far a simple 'Force Quit' and restart has resolved the problem and other wise the program runs as unsatisfactorily* as usual.

*Linking anomolies

*Failure to look up words

*Poor Reading Plan implementation

*Poor Lectionary Integration

*Over fascination with obscure Ancient language analysis.

Yep it runs as normal.

Posts 2879
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Sep 9 2016 4:47 PM

Dale Courtney:

I have upgraded my MacBook Pro to OS X Sierra (latest beta). 

I downloaded Logos 6 and tried to install it, and it crashes on launch. I've uninstalled and reinstalled, and it crashes every time. 

Yes, I know that L6 isn't certified to run on OS X Sierra. But I cannot even install the Beta at this point. 

I've included the crash report. I'm not sure that it even has anything to do with OS X Sierra. 

best,

Dale

-------

Crash report on launch: 

Dale could you upload your crash report and log file

Posts 2
Jim W. Baize | Forum Activity | Replied: Tue, Jan 24 2017 11:50 AM

Well, I downloaded OS Sierra and now my Logos 4 will not open. Sad

Jim

Posts 22264
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Jan 24 2017 11:52 AM

Hi Jim - and welcome to the forums

Jim W. Baize:
Well, I downloaded OS Sierra and now my Logos 4 will not open

Logos 4 is no longer supported - I suggest upgrading to the free Logos 6 engine, available at https://www.logos.com/support/install_logos_6, and see whether that works for you

Graham

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