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Posts 119
Gary Mendenhall | Forum Activity | Posted: Wed, Jun 22 2016 12:36 AM

I guess the subject says it all.  I know that I used to be able to sign out from faithlife.com but now I don't see a link to do this.  Has that function been removed?  Is one now always signed in?  I know that when I signed out of the web site before it had no effect on my being signed in to my Logos program.  Just wondering.

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Graham Criddle | Forum Activity | Replied: Wed, Jun 22 2016 1:04 AM

Gary Mendenhall:
I know that I used to be able to sign out from faithlife.com but now I don't see a link to do this.

Click your icon and select the option near the bottom of the menu

Posts 119
Gary Mendenhall | Forum Activity | Replied: Wed, Jun 22 2016 2:26 AM

Hi Graham and thanks for responding.

I understand your reply and what you are saying is exactly how I used to log out.  Now however, when I click on my icon I no longer get that drop down window allowing me to sign out.  I also no longer have the other two icons that appear on your image directly to the left of your image icon (the bell and the message bubbles).

I am curious to know which web browser you are using.  I am using Internet Explorer 11 and have been using it since it first came out and never experienced this anomaly before.  I don't recall making any changes in the IE settings.  Out of curiosity I launched Chrome and went to the Faith Life site and find that everything works just fine.

Guess I'll have to switch browsers until I can find out what the problem is with IE.  When I click on my icon while using IE the dropdown window that pops up is the notifications window which I think is what used to happen when I clicked on the bell icon when it was available.

Thanks for your help Graham,

Gary

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Graham Criddle | Forum Activity | Replied: Wed, Jun 22 2016 4:00 AM

Gary Mendenhall:
I understand your reply and what you are saying is exactly how I used to log out.  Now however, when I click on my icon I no longer get that drop down window allowing me to sign out.  I also no longer have the other two icons that appear on your image directly to the left of your image icon (the bell and the message bubbles).

I can reproduce what you are seeing with IE11 - with that browser all three icons are overlaid and difficult (impossible) to get to the account icon.

Gary Mendenhall:
I am curious to know which web browser you are using.

I am using Chrome normally - and I see this works for you as well.

Incidentally - while I rarely use it the site works correctly using Edge.

Posts 192
LogosEmployee
Mike Estes - Logos | Forum Activity | Replied: Wed, Jun 22 2016 8:27 AM

Hi Gary,

Thank you for reporting this and giving us more details on where the issue is.  I've reported it to the group who can look into this bug.

Mike

Posts 107
LogosEmployee
Dustin Masters | Forum Activity | Replied: Wed, Jun 22 2016 9:55 AM

Hi Gary, we've shipped a fix on faithlife.com that resolves this issue for Internet Explorer 11. Please let me know if you still run into problems, and thanks for telling us!

Dustin

Posts 119
Gary Mendenhall | Forum Activity | Replied: Thu, Jun 23 2016 12:13 AM

Thank you Dustin.  Using IE 11 works fine now and I see all three icons and of course I am now able to sign in and out.

Thank you also Graham for concurring  with the issue in IE 11 and thank you Mike for following up.

All is well and thanks to all.

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