Birthday Credit

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This post has 7 Replies | 1 Follower

Posts 15
Raul caban | Forum Activity | Posted: Sat, Jul 2 2016 8:20 AM

Hi, I wanted to verify something about the birthday promotion of $20 coupon. Last year I contacted customer service and told them about my issue that I didn't receive any coupon code. They told me that I didn't qualify because I didn't had the check mark on "Personalize Offers" (which I did have it, but mysteriously had been unchecked!). I have waited another year, did everything so I could get this years coupon and what happened? Nothing, I did not received anything and when I checked on my account, the check mark had been unchecked again!!! I am very angry about this situation, I thought that you were a serious organization. If you don't want to extend the credit to your members then don't offer it, but don't play deceitful games because customers will get mad. I hope this time you can do something about it

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Graham Criddle | Forum Activity | Replied: Sat, Jul 2 2016 8:35 AM

Hi Raul

I can understand your frustration but - as most of us on these forums are users - there is not much we can do here.

I would suggest you contact Customer Services directly again.

Graham

Posts 1497
Josh | Forum Activity | Replied: Sat, Jul 2 2016 9:58 AM

Want to know something more frustrating...it expires way too quickly! Angry I've had two past credits expire before I got around to using them. I wish it would stay valid for at least a year. 

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Bruce Dunning | Forum Activity | Replied: Sat, Jul 2 2016 6:27 PM

Josh:

Want to know something more frustrating...it expires way too quickly! Angry I've had two past credits expire before I got around to using them. I wish it would stay valid for at least a year. 

I understand your frustration as I have a $20 credit waiting for me to be used this month. I would not want to miss using it.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 30
Todd Hinton | Forum Activity | Replied: Sun, Jul 3 2016 3:50 AM

I have a quick question please.  My birthday is in July and I am and have been subscribed to personalized offers at Logos.com.  When does the brithday credit usually arrive?

Thank you

Posts 423
Robert Neely | Forum Activity | Replied: Sun, Jul 3 2016 12:45 PM

Got my email on 2 July.  A real blessing from FL!

You may need to check your spam folder.  

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Bruce Dunning | Forum Activity | Replied: Sun, Jul 3 2016 2:05 PM

Todd Hinton:
 When does the brithday credit usually arrive?

Mine arrived July 1 but usually come within a few days of the beginning of the month.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 123
Fred Littlefield | Forum Activity | Replied: Thu, Jul 14 2016 12:19 AM

I can understand your frustration, missing out for two years in a row. I have received the Birthday credit for the last two years now. I assure you it's not that they are "playing deceitful games", but that something happened during the year to make the box un-check, like opting out of something or your credit card expiring or something like that. I would take Graham's advise and call them at Customer Service and they should be able to sort it out and tell you why.

BTW. I have never had one expire, since I was eager to use it immediately. This year I had it planned, and waited to purchase a resource on my wish list until after the Birthday Coupon arrived. It was basically a $20 off coupon. Thanks FaithLife.

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