BUG (or problem with my install?): Table of Contents Not Collapsable

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Jonathan | Forum Activity | Posted: Fri, Aug 26 2016 7:56 PM

I may be confused, but I thought that Logos allowed me to collapse parts of the table of contents when I had expand certain sections of the table of contents. 

For instance, in the picture below you see that I have opened BDAG and expand the section on the Greek letter "T." However, there is no carrot present to allow me to click to collapse the open section. Wasn' this functionality present before? Am I the only one experiencing this issue? There isn't a way that I could have accidentally turned this feature off is there?

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MJ. Smith | Forum Activity | Replied: Fri, Aug 26 2016 8:27 PM

Don't know how you got here unless you are still indexing. When the machine is not indexing enter Reindex BDAG and see if reindexing the resource fixes the problem.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Jonathan | Forum Activity | Replied: Fri, Aug 26 2016 8:49 PM
MJ. Smith:

Don't know how you got here unless you are still indexing. When the machine is not indexing enter Reindex BDAG and see if reindexing the resource fixes the problem.

I'm seeing this problem in every resource, and I'm not currently indexing. Does this mean I need to run a total reindexing?

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Jonathan:
Does this mean I need to run a total reindexing?

No, this problem is completely unrelated to indexing.

I'll ask the team to look into it on Monday.

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MJ. Smith | Forum Activity | Replied: Fri, Aug 26 2016 9:00 PM

Thanks Bradley - scaling was the only other thing I could think of.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Aug 26 2016 9:00 PM

Jonathan:
I may be confused, but I thought that Logos allowed me to collapse parts of the table of contents when I had expand certain sections of the table of contents. 

Using Logos 7.0.0.0074 (7.0 SR-1) on Windows 10 shows BDAG TOC can be collapsed:

Scrolling BDAG causes TOC to expand when headword changes.

Jonathan:
There isn't a way that I could have accidentally turned this feature off is there?

Not know of a way to accidentally turn off; would try closing Logos and rebooting computer.

Keep Smiling Smile

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Martin Potter | Forum Activity | Replied: Mon, Aug 29 2016 8:53 AM

I'm sorry you are experiencing this issue. We are not able to reproduce this behavior internally. What OS version are you running? What are your Program Scaling and Text Size settings?

Your scrollbar also does not look as I would expect and appears to be bigger than it should be. Do you have any third-party software installed to modify the appearance of your window chrome?

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Jonathan | Forum Activity | Replied: Mon, Aug 29 2016 9:07 AM

I'm away from the computer that experienced this issues for the time being. I'll look into the program scaling setting. I do know that I have changed that in the past.

However, I also need to apologize, as I forgot that this computer is currently running the latest Mac OS Beta. I am running Logos on another machine and am not experiencing this issue there. Perhaps it is related to the OS beta. I wouldn't have requested help, if I had remembered I was on the beta on this particular machine. I am sorry if I wasted your time.

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Jonathan | Forum Activity | Replied: Mon, Aug 29 2016 11:28 AM

Martin Potter:

I'm sorry you are experiencing this issue. We are not able to reproduce this behavior internally. What OS version are you running? What are your Program Scaling and Text Size settings?

Your scrollbar also does not look as I would expect and appears to be bigger than it should be. Do you have any third-party software installed to modify the appearance of your window chrome?

I had program scaling set to 90%. I returned it to 100% and the table of contents issue went away.

In case you still want my computer OS information, I am running macOS Sierra 10.12 Beta (16A304a) on a 15" MacBook Pro, Mid 2010.

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Martin Potter | Forum Activity | Replied: Tue, Sep 13 2016 10:09 AM

I tried reproducing this issue with the GM release and have been unable to replicate the incorrect behavior. Are you still experiencing this issue?

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Jonathan | Forum Activity | Replied: Wed, Sep 14 2016 7:06 AM

Martin Potter:

I tried reproducing this issue with the GM release and have been unable to replicate the incorrect behavior. Are you still experiencing this issue?

Yes, I am still experiencing this behavior in the GM release when I set program scaling below 100%. However, I did switch to the Logos Beta Channel now, so not sure if that is now contributing to the problem. 

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Martin Potter | Forum Activity | Replied: Fri, Sep 16 2016 3:52 PM

Jonathan:
Yes, I am still experiencing this behavior in the GM release when I set program scaling below 100%. However, I did switch to the Logos Beta Channel now, so not sure if that is now contributing to the problem. 

I believe we have tracked this down to a combination of the Program Scaling with a non-Retina display and hope to have a fix for this issue before macOS Sierra ships.

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Jonathan | Forum Activity | Replied: Fri, Sep 16 2016 8:16 PM

Martin Potter:

Jonathan:
Yes, I am still experiencing this behavior in the GM release when I set program scaling below 100%. However, I did switch to the Logos Beta Channel now, so not sure if that is now contributing to the problem. 

I believe we have tracked this down to a combination of the Program Scaling with a non-Retina display and hope to have a fix for this issue before macOS Sierra ships.

LOL! If Apple ever releases an updated Macbook Pro I was planning on upgrading to a new Macbook Pro with a retina display. So I suppose its possible the fix will be complete on or near the same day as I upgrade my computer. ;-)

I appreciate you hunting down the problem and providing a fix.

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Philana R. Crouch | Forum Activity | Replied: Mon, Sep 19 2016 6:07 PM

Jonathan:

I may be confused, but I thought that Logos allowed me to collapse parts of the table of contents when I had expand certain sections of the table of contents. 

For instance, in the picture below you see that I have opened BDAG and expand the section on the Greek letter "T." However, there is no carrot present to allow me to click to collapse the open section. Wasn' this functionality present before? Am I the only one experiencing this issue? There isn't a way that I could have accidentally turned this feature off is there?

This issue with the TOC should be fixed in 7.0 SR-3.

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