Logos.com web issues

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This post has 11 Replies | 1 Follower

Posts 702
JH | Forum Activity | Posted: Mon, Sep 19 2016 5:02 PM

I'm having several issues at logos.com. For example, I can't see my wishlist any longer, and the comparison tool for comparing base packages is not populating. Anyone else?

Posts 404
Robert Neely | Forum Activity | Replied: Mon, Sep 19 2016 5:13 PM

yeah, not working too well.  Wish list is working for me, but the "New to you" function is not working in the package comparison tool.  Got an 'internal server error" message when I went to look at the specials for this month.

Posts 702
JH | Forum Activity | Replied: Mon, Sep 19 2016 5:31 PM

Robert Neely:

yeah, not working too well.  Wish list is working for me, but the "New to you" function is not working in the package comparison tool.  Got an 'internal server error" message when I went to look at the specials for this month.

Ok. It's giving me lots of errors as well. Hopefully they will get it up soon - I was looking to purchase something...

Posts 148
OMykeO | Forum Activity | Replied: Mon, Sep 19 2016 5:42 PM

same here, wish list missing and I can not look at what is in my cart

Posts 702
JH | Forum Activity | Replied: Tue, Sep 20 2016 10:50 AM

OMykeO:

same here, wish list missing and I can not look at what is in my cart

Logos, any word on when this will be fixed? I still cannot compare base packages and see what is New to Me.

Posts 295
LogosEmployee
Toby Steele (Faithlife) | Forum Activity | Replied: Tue, Sep 20 2016 11:20 AM

JH:
I still cannot compare base packages

I'm not reproing this in any desktop browser. Are you using a mobile device or tablet? If so, can you please let us know the browser you're using?

JH:
see what is New to Me

I'll investigate this.

Posts 295
LogosEmployee
Toby Steele (Faithlife) | Forum Activity | Replied: Tue, Sep 20 2016 11:42 AM

Toby Steele (Faithlife):

JH:
see what is New to Me

I'll investigate this.

I've opened a case. It should definitely be showing. "New to You" is available on all the base package PDPs, if you want to check any of them individually: https://www.logos.com/product/81151/gold

Posts 702
JH | Forum Activity | Replied: Tue, Sep 20 2016 11:58 AM

Toby Steele (Faithlife):

I'm not reproing this in any desktop browser. Are you using a mobile device or tablet? If so, can you please let us know the browser you're using?

I am using Safari, but it also does it in Chrome. Here's a screenshot:

Posts 824
GregW | Forum Activity | Replied: Tue, Sep 20 2016 12:12 PM

JH:
I am using Safari, but it also does it in Chrome.

It's working fine for me. Without wishing to insult your intelligence, are you sure you're signed in on the website? Those are both things that wouldn't work if you weren't signed in. 


Running Logos 6 Platinum and Logos Now on Surface Pro 4, 8 GB RAM, 256GB SSD, i5

Posts 702
JH | Forum Activity | Replied: Tue, Sep 20 2016 12:21 PM

GregW:

JH:
I am using Safari, but it also does it in Chrome.

It's working fine for me. Without wishing to insult your intelligence, are you sure you're signed in on the website? Those are both things that wouldn't work if you weren't signed in. 

I am definitely signed in. It shows "New to Me" on individual packages, but not when I am comparing them to each other (in Safari and Chrome).

Posts 824
GregW | Forum Activity | Replied: Tue, Sep 20 2016 2:20 PM

JH:

GregW:

JH:
I am using Safari, but it also does it in Chrome.

It's working fine for me. Without wishing to insult your intelligence, are you sure you're signed in on the website? Those are both things that wouldn't work if you weren't signed in. 

I am definitely signed in. It shows "New to Me" on individual packages, but not when I am comparing them to each other (in Safari and Chrome).

Interesting. I can't make "New to me" work on comparing packages in Safari on my MacBook, but I can definitely access my wishlist by clicking on my name in the top right-hand corner and clicking "Wishlist". 


Running Logos 6 Platinum and Logos Now on Surface Pro 4, 8 GB RAM, 256GB SSD, i5

Posts 702
JH | Forum Activity | Replied: Tue, Sep 20 2016 5:09 PM

GregW:

JH:

GregW:

JH:
I am using Safari, but it also does it in Chrome.

It's working fine for me. Without wishing to insult your intelligence, are you sure you're signed in on the website? Those are both things that wouldn't work if you weren't signed in. 

I am definitely signed in. It shows "New to Me" on individual packages, but not when I am comparing them to each other (in Safari and Chrome).

Interesting. I can't make "New to me" work on comparing packages in Safari on my MacBook, but I can definitely access my wishlist by clicking on my name in the top right-hand corner and clicking "Wishlist". 

Wishlist is working again, but I still can't see "New to Me" when comparing base packages. Strange...

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