BUG: Library scrolling on Mac

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This post has 18 Replies | 2 Followers

Posts 701
JH | Forum Activity | Posted: Mon, Oct 3 2016 10:55 AM

Running 7.0 SR-3 on Mac 10.12 (Sierra). Scrolling in the library does not update unless the mouse is moved. Screencast video below:

http://www.screencast.com/t/4S0S6RPk

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JT (alabama24) | Forum Activity | Replied: Mon, Oct 3 2016 11:09 AM

Confirmed, but it "tile view" only. 

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Mon, Oct 3 2016 11:58 AM

This issue persists in the just released 7.1. 

OSX & iOS | Logs |  Install

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Philana R. Crouch | Forum Activity | Replied: Mon, Oct 3 2016 1:31 PM

JH:

Running 7.0 SR-3 on Mac 10.12 (Sierra). Scrolling in the library does not update unless the mouse is moved. Screencast video below:

http://www.screencast.com/t/4S0S6RPk

JH,

I'm unable to reproduce this. Do you have your program scaled to anything other than 100%? 

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JT (alabama24) | Forum Activity | Replied: Mon, Oct 3 2016 2:07 PM

Philana R. Crouch:
Do you have your program scaled to anything other than 100%? 

I dont, and I am able to reproduce. 

OSX & iOS | Logs |  Install

Posts 701
JH | Forum Activity | Replied: Mon, Oct 3 2016 4:40 PM

Philana R. Crouch:

JH:

Running 7.0 SR-3 on Mac 10.12 (Sierra). Scrolling in the library does not update unless the mouse is moved. Screencast video below:

http://www.screencast.com/t/4S0S6RPk

JH,

I'm unable to reproduce this. Do you have your program scaled to anything other than 100%? 

Yes, but as alabama24 said, it doesn't appear to matter - he can reproduce as well.

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Philana R. Crouch | Forum Activity | Replied: Mon, Oct 3 2016 4:45 PM

JH:

Yes, but as alabama24 said, it doesn't appear to matter - he can reproduce as well.

Can you still let me know what % its set at?

Posts 701
JH | Forum Activity | Replied: Mon, Oct 3 2016 4:47 PM

Philana R. Crouch:

JH:

Yes, but as alabama24 said, it doesn't appear to matter - he can reproduce as well.

Can you still let me know what % its set at?

Program Scaling is at 80%

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Philana R. Crouch | Forum Activity | Replied: Fri, Oct 7 2016 11:47 AM

JH:

Running 7.0 SR-3 on Mac 10.12 (Sierra). Scrolling in the library does not update unless the mouse is moved. Screencast video below:

http://www.screencast.com/t/4S0S6RPk

Hi JH and Alabama,

Thanks for providing the additional information. I've written up a case.

Posts 701
JH | Forum Activity | Replied: Mon, Nov 14 2016 5:58 PM

Philana R. Crouch:

JH:

Running 7.0 SR-3 on Mac 10.12 (Sierra). Scrolling in the library does not update unless the mouse is moved. Screencast video below:

http://www.screencast.com/t/4S0S6RPk

Hi JH and Alabama,

Thanks for providing the additional information. I've written up a case.

Not fixed in 7.2

Posts 701
JH | Forum Activity | Replied: Mon, Dec 19 2016 6:52 PM

Philana R. Crouch:

JH:

Running 7.0 SR-3 on Mac 10.12 (Sierra). Scrolling in the library does not update unless the mouse is moved. Screencast video below:

http://www.screencast.com/t/4S0S6RPk

Hi JH and Alabama,

Thanks for providing the additional information. I've written up a case.

Not fixed in 7.3

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LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Dec 20 2016 9:45 AM

JH:

Not fixed in 7.3

JH,

We do have a case open for this.

Posts 701
JH | Forum Activity | Replied: Thu, Jul 27 2017 7:14 PM

Not fixed in 7.4, 7.5, 7.6, 7.7, and now 7.8.

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Forum MVP
Mike Binks | Forum Activity | Replied: Fri, Jul 28 2017 2:13 AM
Philana R. Crouch:

JH:

Not fixed in 7.3

JH,

We do have a case open for this.

Please move the case from under the desk into one of the aisles. We need the programmers to trip over it every so often.
Posts 701
JH | Forum Activity | Replied: Tue, Nov 7 2017 11:45 AM

bump

Posts 701
JH | Forum Activity | Replied: Wed, Nov 15 2017 8:23 AM

Bump

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Philana R. Crouch | Forum Activity | Replied: Wed, Nov 15 2017 9:37 AM

JH:

Bump

Hi JH,

This case is on the team's radar to fix, but I don't have any specific information about which release.

Posts 701
JH | Forum Activity | Replied: Thu, May 10 2018 11:21 AM

Philana R. Crouch:

Hi JH,

This case is on the team's radar to fix, but I don't have any specific information about which release.

It has been 6 months since the last inquiry about this (and 18 months since the problem was first reported). Any word on a fix?

Posts 2392
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, May 10 2018 2:08 PM

JH:

Philana R. Crouch:

Hi JH,

This case is on the team's radar to fix, but I don't have any specific information about which release.

It has been 6 months since the last inquiry about this (and 18 months since the problem was first reported). Any word on a fix?

Hi JH,

I don't have any new information. I did bring it to the team's attention, but I don't know when it will be fixed.

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