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This post has 28 Replies | 3 Followers

Posts 2760
Erwin Stull, Sr. | Forum Activity | Posted: Tue, Oct 25 2016 11:58 AM

I pre-ordered 2 Vyrso ebooks (for $0) that were scheduled to release yesterday. They are released in Vyrso, but the pre-order states that they have not been released. I cannot add them to my cart (says that I already own them). I'm thinking that something went wrong with the Vyrso pre-order process. Any thoughts?

These are the 2 books.

https://vyrso.com/product/121125/the-jesus-always-52-week-discussion-guide

https://vyrso.com/product/121126/the-jesus-calling-52-week-discussion-guide

Posts 1216
Matt Hamrick | Forum Activity | Replied: Tue, Oct 25 2016 12:44 PM

They are still on my order page showing shipped yesterday.

Posts 861
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Tue, Oct 25 2016 12:54 PM

Erwin Stull, Sr.:

I pre-ordered 2 Vyrso ebooks (for $0) that were scheduled to release yesterday. They are released in Vyrso, but the pre-order states that they have not been released. I cannot add them to my cart (says that I already own them). I'm thinking that something went wrong with the Vyrso pre-order process. Any thoughts?

These are the 2 books.

https://vyrso.com/product/121125/the-jesus-always-52-week-discussion-guide

https://vyrso.com/product/121126/the-jesus-calling-52-week-discussion-guide

Can you confirm that they haven't downloaded to your software?

Manager, Bible Study Products Department

Posts 27558
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JT (alabama24) | Forum Activity | Replied: Tue, Oct 25 2016 1:06 PM

Ben Amundgaard:
Can you confirm that they haven't downloaded to your software?

And specifically which hardware and app. 

OSX & iOS | Logs |  Install

Posts 1216
Matt Hamrick | Forum Activity | Replied: Tue, Oct 25 2016 1:44 PM

They are not on the Android app.

Posts 27558
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 25 2016 1:47 PM

Matt Hamrick:

They are not on the Android app.

Did you check L6 or L7? If it is there but not on your mobile device, please create a thread in the Android forum. If they aren't showing on desktop, then there might be an issue with the resource being pushed. NOTE: resources sometimes come to mobile a day or two after release. 

OSX & iOS | Logs |  Install

Posts 3160
Mattillo | Forum Activity | Replied: Tue, Oct 25 2016 2:08 PM

Nothing in my library for this or for The Book Of Mysteries which was scheduled to ship 10/21

Posts 3160
Mattillo | Forum Activity | Replied: Tue, Oct 25 2016 2:09 PM

Also MacArthur's Remember and Return was supposed to Ship 10/18... still MIA

Posts 1216
Matt Hamrick | Forum Activity | Replied: Tue, Oct 25 2016 2:24 PM

alabama24:

Matt Hamrick:

They are not on the Android app.

Did you check L6 or L7? If it is there but not on your mobile device, please create a thread in the Android forum. If they aren't showing on desktop, then there might be an issue with the resource being pushed. NOTE: resources sometimes come to mobile a day or two after release. 

I currently do not have access to a computer and limited to my phone.

Posts 2760
Erwin Stull, Sr. | Forum Activity | Replied: Tue, Oct 25 2016 3:05 PM

Ben Amundgaard:

Erwin Stull, Sr.:

I pre-ordered 2 Vyrso ebooks (for $0) that were scheduled to release yesterday. They are released in Vyrso, but the pre-order states that they have not been released. I cannot add them to my cart (says that I already own them). I'm thinking that something went wrong with the Vyrso pre-order process. Any thoughts?

These are the 2 books.

https://vyrso.com/product/121125/the-jesus-always-52-week-discussion-guide

https://vyrso.com/product/121126/the-jesus-calling-52-week-discussion-guide

Can you confirm that they haven't downloaded to your software?

Hi Ben;

Nope, they are not there. Also, clicking on the link on the order/pre-order page on the Logos site returns a not found page.

I'm using 7.2 Beta 3 on Windows 7 64bit although I do not think this issue is due to the software or my system.

Posts 2290
Jan Krohn | Forum Activity | Replied: Wed, Oct 26 2016 2:59 AM

Same problem here. Not available on phone, PC or Biblia.

Still showing up in the pre order history:

On the product page it says I already own the books:

Same problem on the account that I created for my daughter.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 506
Daniel Yoder | Forum Activity | Replied: Wed, Oct 26 2016 6:32 AM

I also have not received these books.  

Posts 861
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Wed, Oct 26 2016 9:07 AM

Sounds like it might be something on the back end. I'm looking into it. I'll let you know when I have an answer.

Manager, Bible Study Products Department

Posts 861
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Wed, Oct 26 2016 9:20 AM

Erwin Stull, Sr.:
Nope, they are not there. Also, clicking on the link on the order/pre-order page on the Logos site returns a not found page.

Check now. I think I may have found the problem.

Manager, Bible Study Products Department

Posts 2760
Erwin Stull, Sr. | Forum Activity | Replied: Wed, Oct 26 2016 9:47 AM

Ben Amundgaard:

Erwin Stull, Sr.:
Nope, they are not there. Also, clicking on the link on the order/pre-order page on the Logos site returns a not found page.

Check now. I think I may have found the problem.

They have downloaded and indexed successfully. Smile

Thank Ben

Posts 2290
Jan Krohn | Forum Activity | Replied: Wed, Oct 26 2016 10:03 AM

Erwin Stull, Sr.:
They have downloaded and indexed successfully. Smile

Not for me :-(

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 3160
Mattillo | Forum Activity | Replied: Wed, Oct 26 2016 10:24 AM

Mine is showing on my phone now but still shows as unshipped in my orders. I also have two other books from Vyrso that should have shipped last week but still nada

Posts 3160
Mattillo | Forum Activity | Replied: Wed, Oct 26 2016 10:26 AM

Let me correct that... the CALLING guide is showing on my phone but not the ALWAYS version

Posts 861
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Wed, Oct 26 2016 10:28 AM

Take a look now.

Manager, Bible Study Products Department

Posts 3160
Mattillo | Forum Activity | Replied: Wed, Oct 26 2016 10:50 AM

it seems all 3 just shipped so thank you. One issue though. The MacArthur book shipped without a table of contents. Can that be fixed?

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