Sermon graphic on sound faith wrong

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Posts 293
Mike Measley | Forum Activity | Posted: Sun, Oct 30 2016 6:47 PM

Last three or four weeks I set the graphic in profound then upload. However the wrong graphic appears on soundfaith. It uses a graphic from weeks ago. 

Windows 7, Nexus 7

Posts 716
LogosEmployee
Peter June | Forum Activity | Replied: Mon, Oct 31 2016 2:55 PM

Hi, Mike. You can change the default cover image in the audio publishing screen by hovering over it. Are you doing this each week and not seeing the image change when you publish?

Posts 293
Mike Measley | Forum Activity | Replied: Mon, Oct 31 2016 9:27 PM

I check the image before publishing and it has the right graphic. But when published it uses the graphic in your screenshot

Windows 7, Nexus 7

Posts 716
LogosEmployee
Peter June | Forum Activity | Replied: Tue, Nov 1 2016 3:40 PM

If you'd like the default image to be the first slide in the presentation, you can remove the cover image altogether and it should fall back to this. If you're trying to upload a cover image and it's reverting after publishing, that's not how we intended things to work.

I'll investigate this and let you know my findings. In the preliminary testing I did yesterday I was able to successfully change the default cover image of my presentation. Can you confirm your workflow is the same as mine?

  • Recorded on air sermon.
  • In the publish audio dialog that appears after going off air, I selected "Change" on the cover photo (and selected a new file) prior to clicking "Publish".
  • Clicked Publish.

I'll keep you updated here on what we find.

Posts 293
Mike Measley | Forum Activity | Replied: Thu, Nov 3 2016 9:48 AM

Hi Peter,

Sorry for the delay. Can't get to the forum everyday.

In the Past, I did the workflow you have listed, because I needed to change the graphic. All worked perfectly.

However, the past few weeks...

  • Go off air
  • Publish audio dialog box has graphic I want (first slide of sermon)
  • So I did NOT Click change, because it was right
  • Click Publish
  • Wrong graphic on Soundfaith

Windows 7, Nexus 7

Posts 716
LogosEmployee
Peter June | Forum Activity | Replied: Thu, Nov 3 2016 11:08 AM

Thanks for the reply, Mike. I think I've discovered the bug here and we should be able to ship a fix to it soon. Here's what's happening:

You uploaded the cover image four weeks ago, which makes it the default for all future presentations. When you finished an on air presentation, the cover image we showed you in the publish audio dialog was the first slide of the presentation. The real image we were setting was the default cover photo.

We might not get this fix out before Sunday. You can work around it for the time being by hovering over the cover image in the publish audio dialog and clicking the "X" to delete it. We'll then fall back correctly to the first slide in the presentation.

Posts 293
Mike Measley | Forum Activity | Replied: Thu, Nov 3 2016 2:19 PM

Thank you for looking into this!

Windows 7, Nexus 7

Posts 716
LogosEmployee
Peter June | Forum Activity | Replied: Thu, Nov 3 2016 4:20 PM

Thanks for your patience while we investigated! And, as always, we appreciate your report to make Proclaim a better experience for everyone.

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