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James Thompson | Forum Activity | Posted: Mon, Nov 28 2016 4:10 PM

I’m running Logos’ mobile app on an iPad Pro. I recently upgraded from an iPad Air. I’m experiencing problems accessing and loading my commentaries when I’m offline in spite of the fact that they have been previously downloaded. So unless I load the commentary before I go offline in most cases it will not be available to me. On my old iPad Air, everything worked flawlessly – previously downloaded books were instantly available even when offline. Since I travel a lot this is becoming an annoyance. Has anyone else experienced this issue? I’m not sure if the problem is related to my iPad or to the app. Appreciate any response.

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Nov 28 2016 4:15 PM

Hi James,

How did you upgrade - did you back your iPad Air using iTunes and then restore it to your iPad Pro? If so, we don't recommend doing that - a fresh install is required for downloaded resources to actually be downloaded on your iPad Pro.

Please let me know if that is the case.

Posts 221
James Thompson | Forum Activity | Replied: Mon, Nov 28 2016 4:35 PM

Kevin

Thanks for your prompt response. I initially determined that that might be the case. The problem is that I can't tell which are old downloaded books and which are newly downloaded; perhaps there's no way to tell. So I find myself removing and immediately downloading every book I access just be sure -- frustrating! Thanks again!

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Nov 28 2016 4:45 PM

If you remove the app and install it again (using the same account) your previously downloaded resources should download again.

Posts 221
James Thompson | Forum Activity | Replied: Mon, Nov 28 2016 6:21 PM

Thanks! I'll try that!

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