New Pre-Pub pricing policy

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This post has 45 Replies | 7 Followers

Posts 1120
Sean | Forum Activity | Replied: Sat, Dec 3 2016 1:16 AM

This is good news. Thanks for being responsive to the feedback.

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Mark Barnes | Forum Activity | Replied: Sat, Dec 3 2016 5:12 AM

This is a good step forward. Thank you.

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Bruce Dunning | Forum Activity | Replied: Sat, Dec 3 2016 6:49 AM

This is very good news. Thanks Ben.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 5253
Dan Francis | Forum Activity | Replied: Sat, Dec 3 2016 9:54 AM

It sounds like a great improvement, that will unbind your hand from opportunities to offer great sales.

-Dan

Posts 1265
HJ. van der Wal | Forum Activity | Replied: Sat, Dec 3 2016 9:56 AM

Thank you Ben

Posts 1998
Joseph Turner | Forum Activity | Replied: Sat, Dec 3 2016 11:23 AM

This is a well thought out compromise!  Great job!

Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

Posts 993
Paul Caneparo | Forum Activity | Replied: Sat, Dec 3 2016 11:33 AM

Thanks for sorting out a better policy.

Posts 1355
Edwin Bowden | Forum Activity | Replied: Sun, Dec 4 2016 5:02 AM

Good move!

Posts 1413
Rick Ausdahl | Forum Activity | Replied: Sun, Dec 4 2016 6:11 AM

Simple.  Practical.  Spot on!

Thank you.  Yes

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PetahChristian | Forum Activity | Replied: Mon, Dec 5 2016 4:08 PM

Ben, did you see my question as to whether this applied to any Pre-Pub (such as Mobile Ed), or only to books?

Posts 1079
Martin Folley | Forum Activity | Replied: Mon, Nov 20 2017 10:04 PM

Hi Ben.

For LN subscribers, this now applies to the D.A.Carson sermon sale which is currently running. (well spotted Dave Colclough)

Will this happen automatically? or do we each have to apply individually?

If automatic then either I have not received anything in the last year, or this sort of 'improvement to the pre-pubsystem' is very rare.

If we each have to apply it seems that unless we all have the eagle eyes of Dave, few are going to notice.

Thanks.

2010 17" MBP with High Sierra, iPad4 with iOS10.

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Mark Barnes | Forum Activity | Replied: Tue, Nov 21 2017 8:47 AM

Thanks for the heads-up, Martin. Ben's post says contact us, so that's what I've done. I think this is the first example. I keep quite a close eye on sales. I wouldn't be surprised if Logos are testing the waters with this one, to see how many people contact them for the refund. It would have been easy for them to hold the sale until after the 12-months had elapsed. Hopefully that means we can expect some other sales before the end of the year.

Posts 878
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Tue, Nov 21 2017 8:58 AM

Martin Folley:

Hi Ben.

For LN subscribers, this now applies to the D.A.Carson sermon sale which is currently running. (well spotted Dave Colclough)

Will this happen automatically? or do we each have to apply individually?

If automatic then either I have not received anything in the last year, or this sort of 'improvement to the pre-pubsystem' is very rare.

If we each have to apply it seems that unless we all have the eagle eyes of Dave, few are going to notice.

Thanks.

Hi Martin,

Thanks for checking. That's a good question.

To get the credit, you'll have to call customer service. They can apply the credit to your account.

There probably are very few (if any so far) instances where we've dropped the price below pre-pub.

Let me know if you have any other questions.

Thanks!

Manager, Bible Study Products Department

Posts 696
Dale E Heath | Forum Activity | Replied: Tue, Nov 21 2017 10:32 AM

Thanks everyone for posting and making us aware of this credit. I called and it took a little while to verify my status, but I've received my credit.

Dale Heath

Posts 6610
DAL | Forum Activity | Replied: Tue, Nov 21 2017 12:41 PM

Ben said, “To take advantage of this, you must have been a Logos Now member when the book shipped.“

 Here is the question my membership expired I think in August or September of this year (2017).  That means I’m not a LN member now but I was when the resource shipped.  From what he says it seems like I can still get credit for it; since he said, “you must have been...” not “must still be...”

Am I right or wrong? Hey, it’s $14 bucks and change and I know where to use it 👍😁👌

Thanks!

DAL

Posts 696
Dale E Heath | Forum Activity | Replied: Tue, Nov 21 2017 1:45 PM

The CS rep told me yes, at time of shipping. Go for it.

Dale Heath

Posts 6610
DAL | Forum Activity | Replied: Tue, Nov 21 2017 2:04 PM

Dale E Heath:

The CS rep told me yes, at time of shipping. Go for it.

Dale Heath

Thanks! News might be coming in, though, to clear up any possible confusion. The CS rep was outstanding! Great service 👍😁👌

Posts 2378
Jan Krohn | Forum Activity | Replied: Tue, Nov 21 2017 2:06 PM

Mark Barnes:

I think this is the first example. I keep quite a close eye on sales.

It did happen before. The Animated HD Commentary had a lower price than PP during March Madness, by one Dollar if I remember right. Back then, everyone involved in the discussion had received a promotional coupon for already owning the non animated version, so the consensus was not to claim that one buck.

DAL:

Ben said, “To take advantage of this, you must have been a Logos Now member when the book shipped.“

 Here is the question my membership expired I think in August or September of this year (2017).  That means I’m not a LN member now but I was when the resource shipped.  From what he says it seems like I can still get credit for it; since he said, “you must have been...” not “must still be...”

In that, Ben contradicts the original communication: "If you have no LN subscription, you still have a 6 months' lowest price guarantee." (or similar wording).

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
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Posts 1079
Martin Folley | Forum Activity | Replied: Tue, Nov 21 2017 2:07 PM

Thanks Ben.

I sent an email this morning ... and received a reply promptly which confirmed the credit.

Just to clarify for others (outside of the US) ... email will do, you do not have to call :-)

Ben Amundgaard (Faithlife):
To get the credit, you'll have to call customer service. They can apply the credit to your account.

2010 17" MBP with High Sierra, iPad4 with iOS10.

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