Vyrso unreleased Pre-Pub books - that were supposed to be released (sometimes months ago) ????

Page 3 of 5 (82 items) < Previous 1 2 3 4 5 Next >
This post has 81 Replies | 4 Followers

Posts 3402
Mattillo | Forum Activity | Replied: Wed, Dec 14 2016 1:46 PM

Kyle,

If time permits and you can look into the issue I posted here I'd appreciate it.  Erin was looking into it I believe but then she left

https://community.logos.com/forums/t/124868.aspx

Posts 5257
DIsciple II | Forum Activity | Replied: Wed, Dec 14 2016 5:50 PM

 

1.

alabama24:
None of what I wrote was an attack. Despite continued provocation from you, I am trying to continue talking about the issues. 

What thread are  you reading Alabama ? You are the one that brought me in to this thread by bringing up my comments in another thread.  I had stayed away from this thread until you brought me into it

(http://community.logos.com/forums/p/133893/870133.aspx#870133)

No where did i provoke you in the following statement where I laid out my reasoning for why I questioned whether Vyrso should continue. My comments were quite clearly about actions of the leadership of faithlife and not about you in any way shape or form:

Disciple of Christ (doc):

alabama24:
Another forum member is of the opinion that Vyrso should be killed off. Do you think this?

Actually Alabama it's not what I want but what should happen based on Bob Pritchett's past actions.   He has set the precedent for killing off Vyrso given its current state. 

In the day so Libronix (L3, Libby, Series X etc) there was a third party company , E4 (Ephesians 4 Group) who produced low cost resources. Bob terminated their business Logos Research System business relationship with them, he said at the time on two grounds - 1) they produced low quality resources 2) they did not respond to customers....

... sounds to me a lot like what we now have with Vyrso...only difference is Bob Pritchett gets all of the money, the resources are still low quality and the customer service responses is just a poor.

He also terminated  Galaxie from producing the theological journals - once again it was argued because they produced low quality resources.

So Alabama, its not about what I think, its about Bob Pritchett has already done in the past in similar situations. 

I would be happy for Vyrso to continue if a basic level of quality assurance was in place to ensure table of contents work correctly and bible references are correctly tagged and somebody from the business actually responded to customers on the forums. 

You are the one that made the provocative comments in this thread, I had said nothing about you until you came out with the following which I captured in a quote before you deleted it.

2.

alabama24:
Deciding that something I wrote was not helpful and deleting it is the sign of NOT being a bully. 

It is a sign of what is in your heart towards me because we have very different views and you can't handle that. As per previous point you brought up the issues that are of concern to me. I had not commented on this thread until you brought my views into it. 

The fact you put your words in Full Caps to shout at me is a sign of a bully. The fact you even thought in your heart you had the right to speak to me this way and you hit post shows you think because you have some perceived authority it was appropriate to speak in this way to a customer of this business.  I have dealt with more bullies in my life than I would wish upon anyone and you are one. And the saddest thing is that the majority of those bullies have been christians who perceived they have authority over other christians whether that authority is real or not, and often they overstep that authority. Denying all you like your behaviour towards me is not being a bullish behaviour wont change what I have experienced in my life and won't change the fact that your behaviour towards me does fall into that category. The fact that you continue to deny it and all you can say about what you said was that it was not  helpful only reinforces this to me.

alabama24:

For the love... Just stop buying Vyrso books already. If you don't like them, and you want Vyrso killed off, STOP BUYING THEM ALREADY. There is no difference to YOU if Vyrso is killed off or not. If you don't like the service with Vyrso, or the quality, DONT BUY THEM. 

If Vyrso is killed off or not makes no difference to you, so just give it up. If it is killed off or isn't, you still won't have these resources in Logos. But many of us do want them in our libraries. 

3. 

alabama24:
I have never told you not to be a customer, but I did tell you to stop buying Vyrso books! On numerous occasions you have suggested that FL should shut down Vyrso. I don't agree and will continue to promote the benefit of the catalog. 

Your highlighted words above speak, which I have repeated below clearly that you are saying to me to stop being a customer, it is your prefered solution to the situation. You made that clear by you use of full caps.

alabama24:
STOP BUYING THEM ALREADY.

4.

alabama24:
The nature of Vyrso resources is known.  We know that some formatting issues will remain. We know that sometimes the auto hyperlink to scripture verses will go wonky. Bob has said this is what they will be like. 

I have previously by choice not brought the following into this thread because it was not relevant at the time but you have now chose to bring it into the discussion.  You knows it but more significantly Bob knows it yet  he still persists in allowing the following lies to be made on the Vyrso website about the features and benefits of Vyrso. There is no disclaimer that as you put it, this feature is actually 'wonky' and the benefit is not fully realised as advertised. Despite know that Bob allows the following  false claim  that "Vyrso shows you the Bible passages that your ebooks reference."

(https://vyrso.com/about)

This false claim is made not once but twice on the Vyrso website to potential customers not in the 'know' so you can't simply say this is known about Vyros resources so it is ok for Faithlife to lie in their marketing..

( https://vyrso.com/features )

5.

alabama24:
Sometimes legitimate issues arise. Bringing these to FL's attention is a good thing. I know that Knute has been a bulldog in finding typos (in Logos edition resources), missing sections, etc. His efforts in that have been appreciated by me and others. 

And here you go again attacking me again but trying to hide it but you use of bold text make is clear you are having a go at me and deciding my concerns about this company's lack of customer service and lack of quality control but willingness to take money off people is not a legitimate issue. If you are happy with that I have no issue you making that choice. My issue is that you are not willing to accept I have a different view to you. You are the one that continually tries to discredit the issues I raise by attempting to discredit me.  You bully me and then cry I am the one that provoked you.  Read the order of this thread as I pointed out earlier you are the one that brought me into it, you are the one that made the 'not helpful' as you justify them comments towards me before ai said anything about your behaviour towards me. For me these are legitimate issues, all I ask is you respect that, I don't ask you to agree. Please don't say I am the one that has trouble with people disagree with me.  You are the one that wrote the following because you disagreed with me.

alabama24:

For the love... Just stop buying Vyrso books already. If you don't like them, and you want Vyrso killed off, STOP BUYING THEM ALREADY. There is no difference to YOU if Vyrso is killed off or not. If you don't like the service with Vyrso, or the quality, DONT BUY THEM. 

If Vyrso is killed off or not makes no difference to you, so just give it up. If it is killed off or isn't, you still won't have these resources in Logos. But many of us do want them in our libraries. 

6. 

alabama24:
The forums are primarily an outlet for USERS. "Official" answers typically come from other means. If you want an "official" answer, call or write an email. 

Where is the official statement from Faithlife? THere is nothing in the forum guidelines that states the forums are not for seeking answers from Faithlife. There is nothing on the Logos, Vyrso, Verbum or Noet sites that make this claim.  In fact at times customers have come to the forums because Faithlife staff have told them to post here for help. And there are numerous occasions where Faithlife uses these forums for official means of communication and to answer questions.

 I did not see you tell the OP to not use the forums to seek an answer to a question that is clearly one that only Faithlife can answer, in fact you step outside the bounds of your knowledge and tried to answer it even though you don't have the informaiton to do so. And I see you do this on many other threads.  The only time you pull out what you are saying here in point 6 is when you have a problem because people disagree with you.

7.

alabama24:
I do think much of what has transpired in this thread is a bit ironic/humorous. The original post here was about a delay in release. The OP asked for an explanation, which I provided (sometimes delays occur due to quality issues with the resource conversion). I am then attacked for making the "same ole same ole excuses, over and over, time and time again." Which is it? Should we be complaining about the "quality" of a resource, or the resource not being released on time because of quality issues? I am confused. 

You are the one confused Alabama. I have already pointed out on a number instances already you have misread the order of events on this post and this is problem the most serious misread of all of them and shows you have a problem in your heart towards me. I never attacked you in this thread. It was Kenute who attacked you for "the same ole same ole excuses, over and over, time and time again".  And since you copied word for word what he said but still want to attribute all of this upon and even now try and lay blame upon me for something i did not say, it is the clearest evidence yet that you have a problem in your heart towards me because we differ on this topic.

Alabama please get your facts right next time before attribute something to me I never said and never spoke about until you brought personally brought my views into this thread after this attach was made upon you by someone else.

Posts 28022
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Dec 14 2016 8:59 PM

Disciple of Christ (doc):
You are the one that brought me in to this thread by bringing up my comments in another thread.

My comment was that "Another forum member is of the opinion that Vyrso should be killed off." Why do you assume that you were the "other member"?  I didn't bring you into this thread in any way. 

Disciple of Christ (doc):
The fact you put your words in Full Caps to shout at me is a sign of a bully.

Which is why I deleted it a few minutes after I posted it when I realized that it could come across other than I had intended. I was not trying to bully anyone. I am, however, frustrated by the continued notion that Vyrso should be killed off. If this doesn't apply to you, then don't read yourself into the comment. 

Disciple of Christ (doc):
Bob knows it yet  he still persists in allowing the following lies to be made on the Vyrso website about the features and benefits of Vyrso.

Please take your concerns to Bob, if you haven't already. I have had my own issues with marketing in the past. In those instances, I went to the people involved. 

Disciple of Christ (doc):
And here you go again attacking me again but trying to hide it but you use of bold text make is clear you are having a go at me

No, I am not having a "go" at you. You read way too much into my posts. Some have suggested that I don't want any complaints posted in the forums, which simply isn't true. I have posted some of my own... although more often than not I send an email. 

Disciple of Christ (doc):
It was Kenute who attacked you for "the same ole same ole excuses, over and over, time and time again".  And since you copied word for word what he said but still want to attribute all of this upon and even now try and lay blame upon me for something i did not say, it is the clearest evidence yet that you have a problem in your heart towards me because we differ on this topic.

I didn't attribute that to you! I didn't attribute it to anyone because I am doing my best to keep this from being personal. 

I am finished with this thread and will give you the last word, if you so desire. If you were in town, I would offer you Starbucks so we could perhaps stop reading into things in the forums. Alas, you will have to settle for one here. CoffeeSmile

OSX & iOS | Logs |  Install

Posts 2419
Jan Krohn | Forum Activity | Replied: Wed, Dec 14 2016 9:13 PM

Kyle G. Anderson:

Jan Krohn:

* Finding Your Child’s Way on the Autism Spectrum: Discovering Unique Strengths, Mastering Behavior Challenges mixed up images (for example image 5 is the same as image 3, but I suspect a lot more image inconsistencies)

I'm not finding any images in this resource. Is this the right resource?

You're absolutely right. :-)

This is the correct resource: 

Kyle G. Anderson:

Jan Krohn:

* The Story of King Jesus about half the content is missing

Likewise, I'm not finding any obvious material missing. Could you point me to something specific? i.e. "after the part about ... you should see ... but it's not there."

Please have a look at this thread: https://community.logos.com/forums/t/121150.aspx

Kyle G. Anderson:

Jan Krohn:

* Bible Overview Title, cover and price of this book suggest that this is the Rose Bible Overview, however, the content that was delivered is the Bible Overview Pamphlet.

I took a quick look at amazon for the Bible Overview Pamphlet and the Pamphlet appears to be a bunch of charts which the vyrso edition is not. https://www.amazon.com/Bible-Overview-pamphlet-Themes-Verses/dp/1890947717/ref=sr_1_2?ie=UTF8&qid=1481739736&sr=8-2&keywords=rose+bible+overview

I did discover it looks like Rose did a major revision of the Bible Overview in around 2012. We're selling the 2005 edition. Since vyrso.com doesn't display publication dates that info isn't very helpful. I'm going to put in a request to see if vyrso.com can start displaying that info.

Apart from formatting, the Vyrso Bible Overview and the Kindle Bible Overview Pamphlet look virtually the same to me...

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 1100
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Thu, Dec 15 2016 7:44 AM

Thanks Jan. That's very helpful. I'll get back to you.

Posts 3402
Mattillo | Forum Activity | Replied: Thu, Dec 15 2016 4:37 PM

Kyle

We are missing another free book today from David cook. Could this be added?

http://www.dccebooks.com/products/the-wiersbe-bible-study-series-genesis-1-11 

Posts 4
Steve Haller | Forum Activity | Replied: Fri, Dec 16 2016 11:32 PM

One publisher told me they had already sent the files to Faithlife and that it was an automated process.
If they are being sent to an old e-mail address of a former Faithlife employee that could explain a lot!

Posts 3199
Whyndell Grizzard | Forum Activity | Replied: Sat, Dec 17 2016 5:49 AM

Steve Haller:

One publisher told me they had already sent the files to Faithlife and that it was an automated process.
If they are being sent to an old e-mail address of a former Faithlife employee that could explain a lot!

And if it is this is a very poor setup- no company should have a employee receive such files they should come to the company and then get distributed. 

Posts 1355
Edwin Bowden | Forum Activity | Replied: Sat, Dec 17 2016 6:12 AM

Mattillo:

Kyle

We are missing another free book today from David cook. Could this be added?

http://www.dccebooks.com/products/the-wiersbe-bible-study-series-genesis-1-11 

It is quite apparent that Logos is no longer spending any effort on Vyrso.

1. The last Vyrso blog update was Sept.

2. David C Cook posts a free ebook twice a week that is available from all ebook vendors. Vyrso is no longer listed as one of the vendors. The free title is usually not listed as free from Vyrso. Previously, Vyrso always was synced to Cook's free books.

3. Other ebook publishers are offering many ebook titles that are available free or on sale from other ebook vendors. Vyrso has had very few free or sale titles in recent months.

4. For a few weeks, Vyrso sent out emails of featured sale titles. That was very helpful. Has not happened for several weeks now.

5. A large number of the Best Books of 2016 (from various lists) are not available in Logos format.

http://www.challies.com/articles/the-collected-best-christian-books-of-2016

Many (most?) Logos users prefer having their ebook titles in Vyrso format instead of Kindle. At this point, we begin wondering if we should continue waiting for titles to appear in Vyrso, or give up and buy the Kindle version.

Bob has always been good about giving Logos users a sense of direction for the company. I don't recall hearing Bob address Vyrso in a very long time.

Posts 3402
Mattillo | Forum Activity | Replied: Sat, Dec 17 2016 8:53 AM

I agree. Unfortunately Bob will never see this post as FL rarely checks this forum

Posts 3438
Forum MVP
PetahChristian | Forum Activity | Replied: Sat, Dec 17 2016 9:00 AM

I think Bob's got a lot on his plate. You could email Phil or another executive you know.

My top three Logos 9 Wishlist items: Carta, Dark mode, and Hebrew audio bible, please.

Posts 1355
Edwin Bowden | Forum Activity | Replied: Sat, Dec 17 2016 11:53 AM

PetahChristian:

I think Bob's got a lot on his plate. You could email Phil or another executive you know.

I emailed Bob and others at Logos a few months ago about this and had no response.

Posts 3438
Forum MVP
PetahChristian | Forum Activity | Replied: Sat, Dec 17 2016 12:14 PM

That's unfortunate. In my experience, unanswered emails from FL indicate the issue won't be resolved.

I suppose there are some things that can't take their attention away from the many other things they want or need to do, but it would be nice if the email could be passed along to someone who might be able to respond and/or resolve the issue.

Unfortunately, the layoffs didn't just hurt those laid off, but also affected customers who had a good relationship with those employees, and relied on them to resolve issues like this.

My top three Logos 9 Wishlist items: Carta, Dark mode, and Hebrew audio bible, please.

Posts 1578
Kenute P. Curry | Forum Activity | Replied: Sat, Dec 17 2016 3:16 PM

Agreed 100% Edwin Bowden

Which makes me wonder, why have VYRSO at all, if you are not going to take proper care of it, and give good customer service. This is not good customer service at all, but a downward spiral, when it comes to VYRSO.

Also agree with you PetahChristian as well.

Posts 3438
Forum MVP
PetahChristian | Forum Activity | Replied: Sat, Dec 17 2016 6:53 PM

Kenute P. Curry:

Which makes me wonder, why have VYRSO at all, if you are not going to take proper care of it, and give good customer service. This is not good customer service at all, but a downward spiral, when it comes to VYRSO.

I definitely agree that customer service is important, and not dealing with issues can generate some ill will among the customers.

However a Vyrso with issues is better than no Vyrso at all, since we'd lose out on a significant number of books that would never make it to the Logos store.

My top three Logos 9 Wishlist items: Carta, Dark mode, and Hebrew audio bible, please.

Posts 1578
Kenute P. Curry | Forum Activity | Replied: Sat, Dec 17 2016 8:34 PM

Why wouldn't they make it to the LOGOS store PetahChristian ?

Just combine LOGOS and VYRSO together; simple as that.

The right thing to do would be not to let VYRSO run on automated processes - hence all of the mistakes and glitches in books that we have see lately.At least some one should be there to oversee and take care of VYRSO.

Hence, the foul-ups, mistakes, and errors that we are now experiencing VYRSO, since Erin Land, Katie, and Carly were removed.

It is terrible!!!!

Posts 27904
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, Dec 17 2016 10:59 PM

Kenute P. Curry:
Just combine LOGOS and VYRSO together; simple as that.

That is not financial responsible which is why Vyrso was created. The choice is automated processes or nothing. Was there an announcement re: Erin, Katie and Carly? I missed some posts somewhere as I don't watch vyrso closesly.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 5257
DIsciple II | Forum Activity | Replied: Sun, Dec 18 2016 2:37 AM

Kenute P. Curry:
The right thing to do would be not to let VYRSO run on automated processes

There is a place for what they are doing with Vyrso.but it needs to be done with integrity and honesty - Faithlife need to remove the lies from their advertising of the features and benefits by being upfront in their advertising of the limits of the model. And it particularly saddens me that I have raised this with Bob Pritchett and he has not made any effort to have the misleading information removed or corrected with a disclaimer.  Much of the problem lies in the type of books they are trying to put through this automation process. Put the right type of books through the automation process and back it up with someone monitoring the forums to fix the inevitable issues.

Kenute P. Curry:
At least some one should be there to oversee and take care of VYRSO.

This is without question absolutely necessary. It's only a matter of time before we see another Cosmopolitan Guide to Great Sex or worse appearing in he catalogue.  

Kenute P. Curry:
It is terrible!!!!

When you look at what Faithlife has done in the past in shutting down third party operations for poor quality and low customer service operations but now have set up their own poor quality low quality customer service operation shop front and you couple that with the misleading advertising then "It is terrible!!!!" is probably the nicest way I could put it Kenute.

Posts 1578
Kenute P. Curry | Forum Activity | Replied: Sun, Dec 18 2016 6:25 AM

I completely agree with you 100% Disciple of Christ (doc)

Page 3 of 5 (82 items) < Previous 1 2 3 4 5 Next > | RSS