Problem with Proclaim Remote (app)

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This post has 9 Replies | 2 Followers

Posts 2
Héctor Morales | Forum Activity | Posted: Sun, Dec 11 2016 8:41 AM
I have a presentation group in my computer and I wanted to add somebody using the app but when that person wants to control the presentation the app closes, we tried changing the account of the program but it's still the same problem, if anybody could fix it please help me
Posts 144
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Christian Villapando | Forum Activity | Replied: Sun, Dec 11 2016 10:39 AM

Hello Héctor,

Thanks for the post, and I apologize for the trouble experienced with our app. On the Proclaim app are you using Local Wifi instead of connecting through internet?

For more information please visit: http://support.proclaimonline.com/hc/en-us/articles/209613913-Proclaim-Local-Wi-Fi-Remote 

Posts 2
Héctor Morales | Forum Activity | Replied: Sun, Dec 11 2016 11:15 AM

I am using local Wi-Fi, I haven't tried connecting through Interne, if the problem keeps I'll try to contact you, thanks! :)

Posts 169
Michael Wright | Forum Activity | Replied: Sun, Dec 11 2016 3:18 PM

I too am experiencing some new local remote issues following this weeks update. We had purchased several refurbished iPad 2's several months back and have been using them with the local WIFI remote to control our services with very few issues. Last week after the upgrade to Proclaim 2.0 they both quit working. Neither iPad's screen would paint correctly. They only showed empty boxes with the rotating wait icon where slides should have been rendered.

This week after the Proclaim iOS remote upgrade, the remote program just crashes when attempting to use the local WIFI option. The same new remote app, with the local WIFI option disabled, worked great; better than ever with no more than a two second delay. However, I could only get it to run on one iPad at a time. I had also upgraded the remote app on my iPhone 6, and was able to use it with the local WIFI option enabled without any problems. I used it in conjunction with one of the iPad 2's without any difficulties. The WIFI option produces slide changes almost instantaneously. I'm hoping you haven't decided to discontinue support for the older iPads. It seems like I just got them! Maybe I need one of those fancy new ones anywayBig Smile.

I have attached some fresh logs from today's service, and screen shots from one of the iPad 2's , and one from the iPhone 6 for your reference. The iPhone 6 has a later version of the iOS than the iPad 2's, but it does not appear either of the three have an iOS upgrade available. The iPad 2's might be maxed out.

I am still experiencing some sort of socket error from home, and am unable to test any remote functions until the weekend. I reported this earlier on another thread; I think Jordan has been looking into it.

4544.2016-12-11 Proclaim Logs.zip

Posts 3501
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Scott Alexander | Forum Activity | Replied: Mon, Dec 12 2016 8:23 AM

Héctor Morares:
I have a presentation group in my computer and I wanted to add somebody using the app but when that person wants to control the presentation the app closes, we tried changing the account of the program but it's still the same problem, if anybody could fix it please help me


Héctor, thanks for the report. I'm able to see your crashes in our crash reporting system and we're actively working on a fix.

Posts 3501
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Scott Alexander | Forum Activity | Replied: Mon, Dec 12 2016 8:31 AM

Michael Wright:
I too am experiencing some new local remote issues following this weeks update.

Michael, based on our crash logs it looks like you were bit by the same bug as Héctor. We're working on a fix now, thanks for the report.

Posts 697
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Jordan Sjodin | Forum Activity | Replied: Wed, Dec 14 2016 9:31 AM

The issues with the local remote crash should be resolved and the update is waiting for review from Apple.  Sorry again for the inconvenience.

Michael, it looks like your iPad’s are on iOS 7 which is below the new minimum (iOS 8). I had to bump the min version in order to support newer iOS feature. However, looks like iPad 2s can be upgraded all the way to iOS 9 so you should be able to update and have more life out of them.

And yes, we have been making lots of improvements to our servers recently which will benefit the internet based remote :)

Mac | iOS | Android | Windows | Web Developer 

Posts 2
Jorge Rodriguez | Forum Activity | Replied: Sat, Feb 22 2020 12:46 PM

Scott, God bless you.

It seems like today February 22, 2020 we still have the same issue. I'm trying proclaim to see if this app is the right tool for our church but....

I try to control the presentation on my computer from my iphone or ipad and neather of them works. The app crashes on both of the devices.

Posts 21
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Brian Burkhart (Faithlife) | Forum Activity | Replied: Sat, Feb 22 2020 1:38 PM

Hello, Jorge --

I would make certain you are using the Connect by WiFi approach as outlined here:
https://support.faithlife.com/hc/en-us/articles/360007376411-Troubleshooting-Proclaim-Remote-Issues

Should you still experience difficulties, getting us log files from both the computer and the iPhone/iPad would be helpful to us as we try to diagnose the exact issue:

Log files from the computer and Proclaim are submitted to us in this fashion:

https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-

Logs from the Remote App on the mobile device may be sent to us by the last point at this link:
https://support.faithlife.com/hc/en-us/articles/360007376411-Troubleshooting-Proclaim-Remote-Issues

Posts 2
Jorge Rodriguez | Forum Activity | Replied: Thu, Feb 27 2020 5:27 PM

Brian, I already sent the information.  

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