Crash when importing video file.

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This post has 2 Replies | 2 Followers

Posts 169
Michael Wright | Forum Activity | Posted: Sun, Dec 18 2016 12:21 PM

I haven't included any video elements in a long time, but the pastor wanted a youtube video this morning. I saved the video to my local drive using the KeepVid site on the internet and verified that the file would play. But using the new Proclaim 2.0 release, our MacBook would crash instantly when I clicked the import button to attach the video to the newly created video slide. I tried it twice, and it crashed both times.  I was able to import the video using an old copy of the previous Proclaim release which I still have on my machine. Once imported, I went back to release 2.0 and went through the full presentation without any more trouble. I have attached Proclaim logs and two Mac crash logs for your reference.

1323.Crash Logs 20161218.zip

0160.Proclaim Logs 20161218.zip

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sun, Dec 18 2016 7:28 PM

Thanks for the report Michael, we'll investigate further on Monday. 

Posts 294
LogosEmployee
Glenn Gervais (Faithlife) | Forum Activity | Replied: Mon, Dec 19 2016 9:52 AM

Michael - 

Thanks for the logs! I was able to track this down and should have a fix out today.

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