I'm upset with the new Logos 7.3 about information

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This post has 108 Replies | 6 Followers

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PetahChristian | Forum Activity | Replied: Fri, Jan 27 2017 2:55 AM

Thank you for pointing out that I constantly and regularly complain. It is good to hear another person's perspective.

We agree that we complain about issues that are "significant" to us, although the issues we bring up tend to be trivial. I had said "we," not "you," and included myself in that general postscript.

No one is telling you to be quiet. I'm sorry if anything appeared to be personal, because I have nothing against you. I am not offended, and I hope you won't be either, since it is not my desire or intent to offend or irritate you.

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DAL | Forum Activity | Replied: Fri, Jan 27 2017 6:12 AM

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Michael Parry-Thomas | Forum Activity | Replied: Fri, Jan 27 2017 10:34 AM

ok

Mick
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PetahChristian | Forum Activity | Replied: Fri, Jan 27 2017 10:57 AM

Michael:

I'm not very happy with the new information about my library

If the one-line library description said "You own 27 libraries," would that be better?

FL could even incentivize sales by adding some manner of achievements or badges to be earned that showed us (or others) how long one has been a customer, how many libraries/feature sets/upgrades/courses one has purchased, etc.

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Andrew Batishko (Faithlife) | Forum Activity | Replied: Fri, Jan 27 2017 11:01 AM

Michael:

I'm not very happy with the new information about my library  To me the green tick system  doesn't work for me

The ownership information on the About page is intended to fulfill two purposes.

First, it is a quick way to summarize for someone trying to provide support (whether in an official capacity or via peer assistance on these forums) what functionality a user should expect to see. This works well, because features are not generally sold individually, but in packages of increasing tiers of functionality.

Second, it provides a way for many users who are not overly familiar with the current state of the software package(s) to learn about functionality that they don't have, but may appreciate.

It's very apparent that the second use does not apply to you, but the first use can be very applicable if you are asking for help (not for your benefit, but for the benefit of those trying to help).

This information is not (and never has been) intended to be a listing of your complete ownership. The account information on the website is meant to serve this purpose.

I'm sorry that the current design doesn't work for you. I'll be sure to pass along your feedback to the design team.

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Michael Parry-Thomas | Forum Activity | Replied: Fri, Jan 27 2017 2:03 PM

ok

Mick
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JT (alabama24) | Forum Activity | Replied: Fri, Jan 27 2017 2:21 PM

Michael:
My information used to tell me the top package I have purchased , what is wrong with that

I don't have a dog in this fight, but for clarification: It used to list the "highest" level package acquired, even if newer ones were purchased later at a lower level. When I bought L4 "Platinum," I had L4 Platinum listed even through I had purchased L5 & L6 gold. IMO, that wasn't very helpful. It seems that whatever FL puts in that slot they get complaints. 

OSX & iOS | Logs |  Install

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Denise | Forum Activity | Replied: Fri, Jan 27 2017 2:43 PM

Our dog is too snoozy, to angle his paws into this thread.  He can't count that high. Woof, woof.

But ignoring Logos hope to quietly move a store front into the software ( a la Olivetree), and recognizing coder hours are unlimited, I wish they'd add 2 columns in the library: date purchased, and package (or single vol). The current update column is good for a few days, but then scrambled. After that, where the books came from is anyones guess.


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LogosEmployee

Michael:

I cannot see any problem about sharing about resources and the lists on one's account revealing  what has been purchased

I was only illustrating the situation how many library packages I have purchased over time , and maybe some consideration or solution can be found

regarding changing the way the green ticks and red crosses, Logic would say that in marketing that you'd think this would work people would want to click to keep up but I think you'll find that you'll just make it less inviting, people just want to purchase good price packages and add-on resources which integrate into a stable library

What is another lost account ...  Strange way to implement and ask customers for their input On improving the product and making it easy  for people  to know what type of library they built up and purchased,  My information used to tell me the top package I have purchased , what is wrong with that,

I apologize if my earlier explanation was clear enough. I don't think there is any concern about revealing what has been purchased. All I'm saying is the the goal of this feature is not to indicate how many library packages have been purchased over time. The goal (or at least one of the two goals I mentioned above) is to help indicate what features the user can expect to function in the application.

If a customer asked "Why can't I see the Sermon editor?", someone can easily answer that by seeing that their About page indicates that they have a "Pre-Logos 7 feature set".

Knowing which library packages have been purchased over time is almost never significant in understanding what features are or are not available in the application, and there are far too many different library configurations and combinations for this type of information to be generally useful in tracking down problems. That's part of the reason why we don't list more information on the About page about library ownership. The information there is meant to convey information that affects the application configuration.

Can you help me understand the benefit in listing all of the purchased packages on the About page? Does this mean it's useful to see other purchases there too? Why or why not? How is this need not met by viewing this information on the website?

Posts 3091
SineNomine | Forum Activity | Replied: Fri, Jan 27 2017 4:12 PM

I'll leave the other questions to others, but...

Andrew Batishko (Faithlife):
How is this need not met by viewing this information on the website?

The About page within the application can be consulted offline.

Posts 10232
Denise | Forum Activity | Replied: Fri, Jan 27 2017 4:26 PM

Andrew, not being argumentative, but I sure don't see the value.

Yesterday I was tagging a new feature documentation. Of course the documentation didn't describe where the features were, how to get them, or maybe I already have them, who knows. I quickly consulted the About panel ... of course you know I didn't. I assume it's a Now thing, but you (Logos) are definitely not doing anyone any selling favors. It's alway a goat-trail.


Posts 61
Jason | Forum Activity | Replied: Fri, Jan 27 2017 7:29 PM

DAL Yes Me too! Wink

How to ask for help for Logos issues.

Posts 906
Justin Gatlin | Forum Activity | Replied: Fri, Jan 27 2017 8:21 PM

Since library does not affect functionality, drop it.

Or replace the checks and x's with a number corresponding to the level owned (or an N) for Logos Now. Put a green circle behind 7 and N. Have a link below features that are not up to date with "Upgrade to 7" that takes customers to a customized page explaining the procedure to upgrade that element of the software. Logos can market, long term users are not shown the color red and support can quickly identify what someone has (even more fully than a simple 7/Not).

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Jan 28 2017 4:35 PM

Andrew Batishko (Faithlife):
Can you help me understand the benefit in listing all of the purchased packages on the About page? Does this mean it's useful to see other purchases there too? Why or why not? How is this need not met by viewing this information on the website?

Simple ides for Library is GB's that would be helpful when shopping for storage. Dreaming of GB's per resource edition (Logos, eBook, Personal) plus GB's of Documents.

Perhaps a resource could be created for each customer that has order history, which is usable offline. Awesome would be way to see what was new for each purchase (could be online only).

Keep Smiling Smile

Posts 809
Cynthia in Florida | Forum Activity | Replied: Mon, Jan 30 2017 10:54 AM

PetahChristian:

Is it really that important to see how many libraries we own?

Must we find fault with FL for how they choose to market their product?

With it we bless our God and Father, and with it we curse men, who have been made in the similitude of God. Out of the same mouth proceed blessing and cursing. My brethren, these things ought not to be so. James 3 9:10 NKJV

Finally...the first logical response I've read in two days!

Cynthia

Romans 8:28-38

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DAL | Forum Activity | Replied: Mon, Jan 30 2017 4:26 PM

Jason:

DAL Yes Me too! Wink

😁

Posts 654
David Bailey | Forum Activity | Replied: Mon, Jan 30 2017 5:33 PM

Keep Smiling 4 Jesus :):

Andrew Batishko (Faithlife):
Can you help me understand the benefit in listing all of the purchased packages on the About page? Does this mean it's useful to see other purchases there too? Why or why not? How is this need not met by viewing this information on the website?

Simple ides for Library is GB's that would be helpful when shopping for storage. Dreaming of GB's per resource edition (Logos, eBook, Personal) plus GB's of Documents.

Perhaps a resource could be created for each customer that has order history, which is usable offline. Awesome would be way to see what was new for each purchase (could be online only).

Keep Smiling Smile

I get the GB-EBs whenever I launch Logos.  Smile

Posts 69
Daniel Presley | Forum Activity | Replied: Tue, Jan 31 2017 8:37 AM

Well said Denise.

Posts 69
Daniel Presley | Forum Activity | Replied: Tue, Jan 31 2017 9:33 AM

Something like a loud beep..beep, with a soft glowing red flashing light coming from behind the help icon, while you are studying scripture?

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LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Feb 3 2017 9:48 AM

Word Explorer:

Philana R. Crouch:
This has been improved in 7.3 SR-3

Where are my features ? Please fix my Features to be like Base Package Library:

Word Explorer,

This was just fixed in 7.4 RC 2, and will ship to all users next week.

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